Hilton Garden Inn

We blocked out rooms for our out-of-town guests at the Hilton Garden. It was very easy and we got a really reasonable price (especially for June). The customer service was great and I didn't get lost in the phone system for hours (like I did at some other places...). Plus, it's a Hilton so you know you're getting good quality and comfortable rooms. Can't go wrong!

I booked this hotel 5 months prior to my wedding for our "getting-ready" location. I reserved 2 suites and 3 doubles. When we went to check-in the night before the wedding, I noticed they were remodeling and apparently, one of the two suites I reserved were not available and was currently under renovation. The hotel manager compensated me by not charging me for the other suite and not charging me for an extra double. However, when I went to my only suite - the A/C was not working. They fixed it, but I didn't get access to my room until 9pm. The hotel decided to comp me for an additional room. So in the end I only paid for two out of the 5 hotel rooms.
Another issue I encountered at check-out was that my "special group rate" was not honored - so I had to pull out my contract to prove to them that I had a special group rate which applied to the other two rooms. In the end, I'm still happy that I got a huge discount...but it was very stressful.

I booked this hotel 5 months prior to my wedding for our "getting-ready" location. I reserved 2 suites and 3 doubles. When we went to check-in the night before the wedding, I noticed they were remodeling and apparently, one of the two suites I reserved was not available and currently under renovation. The hotel manager compensated me by not charging me for the other suite and not charging me for an extra double. However, when I went to my only suite - the A/C was not working. They fixed it, but I didn't get access to my room until 9pm. The hotel decided to comp me for an additional room. So in the end I only paid for two out of the 5 hotel rooms.Another issue I encountered at check-out was that my "special group rate" was not honored - so I had to pull out my contract to prove to them that I had a special group rate which applied to the other two rooms. In the end, I'm still happy that I got a huge discount...but it was very stressful.To add insult to injury - my credit card bill came with full charges for every room. It took over a week to see any credits to my account.