We stayed at the Hilton Orlando on our honeymoon and the experience was such a nightmare from start to finish that we checked out at 10:30pm on the same day that we had checked in. My husband and I eloped on short notice due to some personal medical issues (we still have our big wedding planned in 2013 :) ). We still wanted to make this wedding a special occasion of course, so we went on to Hotwire and booked a 4.5 star hotel in the International Drive area, which turned out to be the Hilton Orlando.
I'll try to be brief because I went on for 3 full single spaced pages with thin margins and 11 point font in my letter to the hotel's General Manager, so there's even more than what's here:
1 - We called the hotel to tell them it was our honeymoon and if they could put us on a high floor, which the front clerk did not see if it was there at all. Room we were given offered a view directly into rows and rows of other people's rooms - who could of course also see right into our room, so the shades had to be closed, which made the view worthless and the room claustrophobic. The pool also looked dirty during the daytime from our vantage point.
2 - On a Saturday night, the beautiful lounge with a grande piano in it was completely shut down and not all their dining options were available.
3 - We went to the poolside grille to have a light meal, but was treated rudely by the waitress who clearly wanted to leave and were given two orders of chicken fingers when we ordered one to split (came to $37 with 2 diet cokes).
4 - Wasted 30+ minutes either on hold or being given incorrect information by staff only to finally find out that the wi-fi was $14.95 and not free as we were first told on the phone.
5 - Room dirty: smudges on windows, splatters of who knows what on bathroom woodwork, dust caked on light fixtures. This is not to mention the cockroach we found in the hallway of the executive level on the 19th floor.
6 - Incredibly rude, condescending manager on duty.
My entire wedding planning process was so wonderful due to the professionalism, experience and warmth the Hilton Orlando extended to me and my groom. They went over and beyond to make sure all my wants and wishes came true on my wedding day. Everything was perfect, I was so thrilled with the service we received throughout the whole journey. My guests are still talking about how fantastic our wedding weekend was! Thank you to Teresa and her team for making my wedding so special!
Finding a venue is often the first task when planning a wedding. My sister recommended Hilton Orlando. We went and took a look at it and thought it was perfect for the size of wedding that we wanted. We were lucky that the date that we wanted was available. We also like the decor and the fact that they plenty of parking space.
This Place is so unique. Staff is excellent, known for their extraordinarry service skills. Perfect place for business, luxury and weddings.
We absolutely love working at The Hilton Orlando! They have done such a wonderful job designing and lighting the interior, that we have no issues letting our creativity go to work!
When it comes to wedding celebrations, our comprehensive experience creating and delivering countless special events has taught us how crucial it is to plan every last detail. Most importantly, we understand the significance of your special day.
Decorated in natural, soothing colors, Hilton Orlando is an elegant setting for intimate or grand celebrations. Here, you will find a sophisticated Lobby and beautiful indoor and outdoor venues that will let your event flow effortlessly from ceremony to celebration. Guests can enjoy comfortable guest rooms and suites, creative dining options, and extensive resort amenities. Best of all, out hotel is located only 13 miles from Orlando International Airport, right in the heart of the city's world famous attractions and entertainment area.
Hilton Orlando offers over 175,000 square feet of function space, including three ballrooms that can comfortably accommodate anywhere from 10 to 4,000 people.
Here are some of our services:
- Complimentary ballroom (provided as a weather back-up for outdoor events)
- On-site Event Manager for the day of the event
- Packages and customized menus available
- White floor length linen, butter cream overlays with coordingating napkins
- Glassware and upscale modern cutlery
- Dance floor and staging
- Preferred room rates (based on availability)
- Premium beverage and bar offerings
- Private menu tasting and customized menu cards
- On-site destination services
Make sure your wedding day is even more memorable by taking advantage of some of our special upgrades:
- Professional Wedding Consultant
- Upgraded linens and chairs, wall fabric and draping
- Lavish and fresh flora centerpieces
- Audio/Visual expertise and lighting packages
- Custom staging and entertainment
- Beautiful designed custom cakes
- Custom signature drinks
- Hosted or package bar services
- Champagne (or sparkling cider) toast
- Guest transportation services, theme park tickets
- Professional photography services