Elaine's Wedding and Event Center

I had a wonderful experience with Elaine's. They have an unbelievable selection to choose from and the prices were good. My first visit was on a Saturday and the place was like a zoo. I tried on dresses for about 2 hours and then came back a week later to order my dress. I also liked that my bridesmaids got a nice discount on their dress because I bought my gown there - that was nice. Everything went very smoothly and I got lots of compliments on my dress.

I got my dress from Elain's. I loved my dress more than I could possibly imagine, and had so many compliments on it as well. I wanted a dress for less than 1000. and was able to fullfill that. I did feel they could have done a better job following up but do not have any complaints.

I visited Elaine's for my wedding dress and bride's maid dresses. I have had numerous problems since ordering my dress from them. I found the customer service terrible. I was one of several brides trying on my dress the first time I stopped in. I understand they were busy and thus dismissed the lack of help from the staff members. I returned to the store to be sized and order my dress a few weeks later. My mother paid the required deposit and the order was placed. The dress came in and my mom then started a payment plan with the store. This was fine and incredibly nice of them! The fun begins here. My mother was informed there would be a weekly storage fee to keep my dress at the store! WEEKLY FEE? we were never told this and my mother promptly picked up the dress paying the remainder of the bill minus the $70 added bill for storage! (They wanted $20 a week!) I gave them the benefit of the doubt and made an appointment to have my bridesmaids see and try on the dress I picked for them over Thanksgiving when they were all home (I'm still in college and my friends are at college in many different places too!) So we had an appointment and I warned the staff my wedding party was 7 people with a miniature bride. When we went to the shop on the day of our appointment the staff laughed at me for saying we had an appointment! Then I asked the staff to find the dress I picked for the girls along with the one of my dress so I could show all the bridesmaids. The staff did so, but placed the dresses on the end of a rack and walked away. They didn't ask to help me put it on! (It laces up the whole back!) they also did help us at all the rest of the visit! I mean I had 10 plus people with no assistance from the 4 girls working. I would be considerate if there were other customers to help, but we were the only group and I had made an appointment! I was asked as we left the store (after deciding to bring our business elsewhere) when I wanted my maids fitted. I wanted it that day!!! HELLO!! I wish I could give a good complement to a store with beautiful dresses, but I wouldn't recommend this place to anyone EVER!

I didn't get my dress from here but I almost did. They had a HUGE selection of dresses for dirt cheap! Be sure to go to the schaumburg,IL location - they have the largest selection.

I was very impressed with my dress, Alfred Angelo 1136. Great quality for the price.

The service at the shop was good, but not exceptional. I didn't have any major service complaints, but was never "wow-ed" either. I dress shopped during Prom season, and the sales girls often seemed too busy to pay much attention to me. The shop was very clearly short-staffed, so I guess I can understand why wait times were long and service didn't seem very personalized. But I did buy my dress, my accessories, and my bridesmaid's dresses from them--which is a lot more than any prom-shoppers likely bought from them, so I thought I'd get better service than I did.

i got my dress on their clearance rack, a 900$ dress for 325!!

They kept if at the shop until the week prior to my wedding (incase my house burnt down :) and steamed and pressed it for free as well!

friendly staff that was fun to work with
lots of mirrors and private area to try on dress infront of family and friends!

I did have some minor problems, but for the most part it was not a bad experience. The biggest problem was going to pick out the bridesmaid dresses because it was prom season and the store was packed. We had a very hard time with trying to get someone to work with us.

I found this dress and fell in love. The staff was wonderful in making sure the adjustments were done on time, and they complimented me in the dress constantly. They understood what I wanted when I wanted to take the zipper out and put a corset tie in the back ... they did it! It looked fabulous. I was so pleased with the friendliness in this atmosphere. It was a great place to get a wedding dress, and I would go there again anyday!

Elaine's has great sales on in-demand styles. They also have attentive, but not pushy, staff. I found my perfect dress on my first visit!