Hyatt Place Detroit-Utica

Ugh. This is the ONLY thing that went wrong our entire wedding day. And it didn't happen until 12:45am. Not too bad, but at that point DH and I just wanted to get to bed. Here were the issues: 1. I called the morning of to see if we could check in early, they said no, so I said we needed a late check in - likely wouldn't get there until 12:30am. Was told that would not be a problem, also confirmed our reservation "king room non smoking". (I should preface by saying that I knew they were booked, the best man waited until the last minute and had to find a hotel room elsewhere). DH and I arrive at 12:40 am. He goes in to check-in (I wait in the car) - he comes out with this info: they only have 1 room left it has 2 double beds, and there are 2 more couples behind him in line, one of which is a bride and groom . Umm, I don’t want a double bed, (which I find hilarious b/c my aunt and uncle wanted 2 doubles and got stuck with a king and the kids sharing the pull out couch) and what about these other people who don't have a room at all?? Their excuse was that their website sometimes lets them overbook. They offered and we took a comp over at the Holiday Inn Express across the road - we got the only king room there. I called the next week to verify that the room was comped completely, and that they weren't just picking up the difference from our original reservation (we didn't pay a dime, good!). Did we NEED a king bed? Probably not. But its the principle of the whole thing. I gave them how much business in the room block and they f-up our room?!? I just feel bad for anyone else trying to check in after us. 2. I dropped off OOT bags (in a well-labeled box with a list of guests that they provided me along with their check-in dates), and found out not all my guests got one. Yet, they couldn't find the leftovers when I went back to ask for them. So who got all my goodies, if it wasn't my guests??? 3. They had some staffing issues in their sales department. Someone went on maternity leave, then the guy that took over was in the hospital for a while. I left lots of messages in the weeks leading up to my wedding (to see how many and who made reservations - my family is lazy and slow), and rarely did I ever get a call back. I sent emails that would be answered days later. Communication was frustrating. I did talk to a manager about all of this after we got back from the HM. He sent us a certificate for a free night stay, with his apologies (this is when I found out about the staff-juggling). That was nice, but we don't need it (my parents live 4 miles from there) - I guess we have a "getaway" to use. So overall, they did sort-of correct the room situation, but it was disappointing and shouldn't have happened (and I never got my other bags back). It is a really nice hotel inside though, brand new, very modern.