ING LIMOUSINE & BUS SERVICE

I used ING Limo for my wedding transportation. My husband and I were very pleased with the service skills of our driver. They have an awesome company and everything is there to suite you on your big day! I highly recommend ING for your wedding day and they will be my first recommendation to anyone who asks.

I used ING Limo for my wedding transportation in DC on March 31st. I used 2 56-passenger shuttle buses, a limo, and 1 24-passenger bus. The drivers were professional, on time (even early!), responsive, and friendly. I changed the itinerary a number of times in the weeks before the wedding, and each time the company was understanding and accomodating. Everything went seamlessly. The buses and limo were clean, and we were very happy with their services in all areas. I would HIGHLY recommend using ING Limo to anyone getting married in the DC/MD/VA area.

We rented two charter buses for our wedding and it was very easy to work with ING. Our charter buses arrived at the hotel on time to pick up our guests and moved them to and from the venue without any issues. Charter buses were clean and drivers were very professional.

ING did a wonderful job for my wedding. They arrived on time and the service was spectacular. Will use again.

ING Limo was outstanding. Martin provided a fantastic service that was above all expectation. I can easily say that ING Limousine Service & Martin spoiled us & made our day extra special. I have no hesitation in recommending this company, and will be doing so to anyone I know!

Thanks so much Martin!

Make A Memory Limousine exceeded my expectations! Maria was very friendly and helpful in planning our day. Kevin, our limo driver, was fantastic. He was very professional and went the extra mile to make our day special. You won't have to worry about anything. Everything was taken care of perfectly. I highly recommend them.

We rented a town car with ING and could not be happier with the experience. Our plans changed twice before the wedding (once the week before) and the customer service department were polite and helpful. The driver (David) was professional, kind and respectful. He stepped out of the car to allow my father and I to have a "moment" together before we entered the church. Also, he was responsive to last minute stops during pictures after the ceremony.

I highly recommend ING Limo and Bus Service for any event!

ING limo service was wonderful. Our driver was very professional and timely as well as pateint when we were running late. I highly recommend them for your wedding or any special event.

I am so happy with ING. The company was very helpful right from the start and answered all of my questions. Our limo driver was very professional and courteous. I would highly recommend ING.

We reserved a beautiful white limos for our wedding. The chauffeur was so professional, helpful. He even took pictures for some of my family members. Along with our guests, we were very impressed with your services. Thanks again for everything.

We chartered a limo for our wedding February 19th. David, our driver was incredible. He was so kind, polite and professional. He helped the bride get in and out of the limo and knew all of the tricks on how she should enter and exit the limo. David truly helped make our special day-special!

We booked ING Limo for our wedding day and the experience was great. David (the driver) was very courteous and arrived on time. The stretch limo was very comfortable and in great condition. The rate was very good. We would definitely use ING Limo again for special occasions.

Spectacular customer service. Very easy to deal with over the phone. Great value. Our driver Alex was spectacular, especially at dealing with my dress which had a long train. He was awesome about making sure we had everything that we needed and that our trip was as relaxed and comfortable as possible.

Our driver was on time and extremely helpful. He even fluffed my dress at the church. The limo looked great and was very clean. We were extremely happy we chose ING and would highly recommend them.

Our ride was great; clean and nice. Our driver was safe, courteous, and most importantly on time! We could not have asked for better transportation to and from our wedding.

My wedding was great due to the service I got from ING Limo. They made me feel at home when I came to the office, they were very understanding of what our needs were and they accommodated me everyway they could. The limo was a dream come true and the driver was amazing he was so helpful and made my day go smoothly. I highly recommend this company and I will use them again real soon.

My whole experience with ING Limo was the best. Booking the limo for the wedding was quite easy and I was able to get the type of limo that I wanted. When the limo came and picked me up on the wedding day, it met all of my expectations. The driver was really polite and friendly. The limo was exactly as promised with all the features that were supposed to be included. It was a comfortable ride and made me feel like a princess in there.

We had the two best drivers, Bob and John. They were both very professional and courteous. They came fully prepared. You could tell that they have been doing this job for a while and that they truly care about you as the bride and groom. They arrived on time, actually the limo arrived at my house quite a bit earlier without an extra charge. We were even upgraded to a larger limo that day without an extra cost. ING offers such a wide variety of vehicles. The Mercedes we had was beautiful and offered some amazing photos opps. Both the limo and the Mercedes were exceptionally clean and in great condition. I would highly recommend ING Limousine.

We selected ING Limousine for our wedding this past July 24, 2010. ING representative Brian K. understood how important this day was for us. He took the extra step of going beyond providing us with world class customer service.

He made it his priority to establish a relationship with us during the entire reservation process. We booked one 10 passenger limousine, one 36 passenger Mini Bus, one Mercedes S550 Sedan, and one Lincoln Sedan.

From the initial phone call ING exhibited a high level of professionalism, and follow through. Without question ING demonstrated their ability to provide impeccable service flawlessly.

I would highly recommend ING Limousine to my family, friends, and colleagues.

Thank you ING.

Best wishes,

Sean & Martina
Washington DC

Excellent stretch limo!

We booked with ING for our wedding July 17, 2010. Our wedding was on Chevy Chase Circle on the DC/Maryland line. We got the new 2010, 20 passenger Cadillac Escalade, and the limo picked up the bride, bride's parents, and bridesmaids from the bride's house in Rockville, MD (even showed up 10 minutes early which was PERFECT!) (total of 9 people). He dropped them off at the church, then drove over to the Bethesda Hyatt to pick up me, my parents, and the groomsmen (again 9 people) and dropped us off at the church. Then, he went back to the Hyatt to pick up all the grandparents and the readers (10 people I believe) and dropped them off at the church. After the reception, he took the entire bridal party and parents (total of 16 people) to the reception which was just up the road in Chevy Chase, MD at Woodend Sanctuary. Now, although this is a 20 passenger limo, 16 people, plus a cooler filled with ice cold champagne was definitely a little tight. Then he went back to the church to pick up the grandparents and readers and their families and brought them to Woodend. Everything was done timely, efficiently, and we stayed right on schedule.

In addition to the limo service, we also reserved one of their 56 passenger Mercedes Motor Coach buses. We had about an hour between when the ceremony ended and the reception started, so we encouraged people to go back to the Bethesda Hyatt where we had the bus make 2 runs from the Hyatt to Woodend to make sure everyone was able to arrive. We had them start loading the bus at 4:30, leaving at 4:40, and the first bus arrived at 4:50, the second bus arrived at about 5:15, which worked out well to space some people out from the bar lines. We then had the bus shuttle people back to the Hyatt as needed at 8:45 after the cake cutting (for any older folks), 9:15, 10:00 (when our reception ended), and 10:45 (to make sure we got everyone out by 11 which was our cut off time).

At first we had considered doing 2 smaller 24 or 36 passenger buses, but for 130 people, and making sure we can get everyone there in a timely manner, the 56 passenger bus was awesome. Plus, more friends and family got to ride together which it sounds like made all the bus trips (only about a 10-15 min drive tops), even more fun!

Definitely recommend, the 10 minutes early arrival was the PERFECT way to start off our experience with ING, and everything else the rest of the day went perfectly smoothly.

Our driver, Sammy, was on time and the car was impeccably clean. The people in the home office were very responsive and helpful when I was booking the company.

ING Limo was great to work with and has a wide selection of cars. We used their 2010 Cadillac DTS Limousine and it was awesome. Very comfortable for 6 people. it was new and very clean inside and out! They provided us with an exceptional limo drive, Chuck! He was professional and extrememly helpful! He was polite and prepared.

They were great!

The price was perfect and in budget. Carl was awesome! He called our wedding planner to work out the timeline; then called myself the night before the wedding to introduce himself to me. He was very professional. The day of, Carl was on time for the men & for myself and my bridal party. He helped with my train & my veil. He even had an emergency kit in the trunk since one of my bridesmaids needed a safety pin! David & I were extremely impressed with the professionalism, courteous and friendly service. We booked with Jane at ING Limousine who was amazing and patient with us in the process. Awesome job!

Loved my limo driver!! He came 15 minutes early, was always there to help with getting in and out of car. Brought bottles of water right before and after the ceremony to the brides room at the church. Even got stains out of my dress that no one else was able to get out! The bridal party kept commenting on how awesome he was...definitely would recommend!!

ING Limousine was a dream to work with! I got married in Washington DC, but live in Massachusetts, so it was important to me to have responsive, flexible vendors. I was able to request a quote online, confirm my reservation over the phone, and got a confirmation to my email. I always received a prompt response to any phone call or email, and they gave me exactly what I was looking for, without trying to "upsell" me. When the limo I had booked turned out to not be available on the day of my wedding, I was notified promptly, and was upgraded to another limo at no cost. The driver was prompt, professional, didn't get lost, and made sure we were all comfortable and having a great time. We would recommend ING Limousine to anyone!

We had a very good experience with ING Transportation. They ran a 32 person shuttle for us between our wedding hotel and wedding location the day of the wedding, which was in downtown DC. The prices were the best we found and included tip, which was nice. The shuttle ran smoothly even after the wedding party had been dropped off and ING handled the transportation without someone directing them during the duration of the day.

ING Limousine is a wonderful family-owned company. They welcomed my father and I to their place so we could see the limos in person before we booked them. They are one of the few in the area that has a 14-passenger stretch limo. We didn't like the SUV limos so we were looking for a regular stretch limo to accomodate 10 people (and you can't actually fit 10 adults all dressed up into the "10 passenger" stretch limos). So we were delighted that ING Limousine had just what we needed. The service was prompt, professional, and exceptional. I highly recommend them. Also their prices are comparable to others in the Washington DC area.

We used ING for transportation for the wedding party and guests during our wedding. After getting quotes from several transportation vendors I decided to go with ING because their prices seemed most reasonable. We used a 24-passenger mini bus to take the wedding party from the hotel to the wedding venue and then had the bus run on a continuous loop between the hotel and the wedding venue to transport the guests back and forth. Our driver was Peter and he was great! Towards the end of the evening we decided to extend the reception an extra hour and Peter was very flexible and willing to stay on for the extra time. We didn't want to have to worry about our guests drinking and driving so it was nice to know they were all in good hands with Peter and ING.

The booking process was easy. The limo driver was very nice, courteous and punctual. Overall, they did an exceptional job.

I would consider ING Limousine one of the best kept secrets in the DC/MD/VA area, when it comes to wedding planning! By far, they had the best prices and a fantastic line of vehicles! They were always quick to respond to my emails or phone calls, and every step of the process - from my initial request for a quote to the vehicles showing up on my wedding day - was professional and beyond my expectations. The drivers were prompt, professional, well-dressed, and extremely friendly! I provided them with directions to all our locations, and they didn't have any questions...and nobody got lost! I would recommend ING to anyone looking for a quality transportation service at an incredible price.

Dear ING Limousine,
My experience with you from soup to nuts was absolutely wonderful. From my trip to view limos with Valerie to my reservation process with Brian to the arrival of the limo and the end of our evening was excellent. All my guest were very pleased and yes I will not only recommend you to others but also I will be using you services again. Thank you for making my wedding day more than special but most memorable.


Thanks Again

This limo company was excellent. I had to book the limo a week before the wedding because of circumstances with my other limo company. I called a million times and they were always soo nice. They came on time to pick us up. The driver was Joey and he was phanominal. The limo was outrageous. We got the 2009 Hummer H2. All my wife's friends loved the limo.They kept telling her all night she had the coolest limo..Then they came back to pick us up after the wedding was over. Again they were on time. If your looking for a limo company look no further, this is the company for you. you will not be disappointed!!!!

Did this entirely over the phone, but was not displeased one bit!!!! They were always professional and the driver I had was wonderful and when they said they would arrive at such and such time - they were there. Matter of fact, they got there a bit early so I had enough time to get me, the dress, and attendants all out of the hotel and down to the lobby. I did not have to wait for them. Highly recommend!

ING Limousine did an outstanding job for us on our wedding date, they were punctual, attentive, cautious and helpful. Even before the date, there customer sevice was outstanding. They not only helped make our special day comfortable but also complete. Even at the end of the night they were very attentive to use, making sure we were happy and satisfied. I would recommend them with no problem, if you want luxurious, satisfying and responsible service, you need to contact ING Limousine. I will definately recommend them to everyone, and still continue to use them. Great service, customer service and they actually CARE!

ING Limo service was perfect. Professional and punctual driver, nice car, no worries. Thank you. Highly recommended. Web site and reservation process are also very good.

All i can say is great all around service!The limo was clean the driver was nice my whole ride to my hotel was just overall enjoy able.Even better was their prices were pretty good!Ill recemend this to anyone who wants a good limo ride for their wedding.

ING Limousine was recommended to me by a coworker. I called and spoke to Brian, he was very helpful in setting up an appointment for me to meet and discuss my wedding. He was great and accommodating since I was renting the limousines at the last minute. I rented the Lincoln, Hummer and two Shuttle Buses. I was surprised as to how clean and well kept the limos are. I saw other limos and they don't compare. The limos have hardwood floors and they are beautiful. I know my guests will be impressed. They were very attentive and helpful to everyone. The driver for the Lincoln really assisted my parents in and out of the limo and ensure that they were comfortable. Eddie was attentive to me, he helped me with my dress and catered to my needs. He give me the Red Carpet. His was service and company is outstanding. I will definitely use ING Limousine again and will highly recommend them. Thank you all for your services, you made my wedding day complete

ING Limousine did a great job with transportation for our wedding.They showed up right on time, and got us where we needed to be. The white Lincoln was clean and really spacious on the inside. They were friendly & did anything & everything to make our day special.Will use their services again in the future.

If there was a rating higher than "5 Stars" then this is the company that deserves it. They provided great service with a last mintue notice. They went way beyond thier way to make sure that we were able to have a great wedding celebration. Our driver was right on time and made us feel like one of the family... The entire staff was professional and a pleasure to work with. Thanks for taking great care of us on our wedding. We will surely give you a call for our next event...

Everything was wonderful with ING. Brian at the call center was patient and flexible given all my changes and last minute questions. Making transportation reservations was on the bottom of my list because of the anticipated nightmare from past experiences. Not the case with ING. The driver arrived early, was professional, and knew exactly where we were going. Prices are extremely reasonable. Highly recommend!

I have no complaints about this vendor... Our driver was friendly, courteous, and just plain wonderful to work with. From the start, I knew ING Limousine would be the company to go for when renting an Shuttle Bus and Stretch Limousine, and they really made it worth my while. Our driver's name was Rey. :)

We got great service from ING Limousine for our daughter's wedding in Washington DC. The customer service representative walked us through their website, give us the packages and answered every single question asked with patience and respect. At the end , after speaking to several other limousine companies, we realized that ING Limousine would be a good company to deal with for this special day in our family.We were told what to do next to secure the reservation and ensure the service. We were able to make the reservation on their website which was very simple.We were sent an confirmation email with all details of our instructions. we loved the customer service,the vehicle, professionalism of the driver. They gave us the Red Carpet at no extra cost, other companies was charging for it. Thank you ING Limousine you will be highly recommended....

Kimberly

We used ING for our wedding and our experience was perfect. They were on time, the cars were beautiful and drivers were very professional. They knew exactly where they were going , directed me what to do at the church and the fact that I did not have to think about anything was reassuring. The cars were fully stocked as stated and the everthing was perfect with the car. I could not ask for a better limousine service. We have since used them to go into the city and have had other great experiences. I would recommend anyone to go with ING Limousine.

We had a great experience with ING. First off, the staff in the office are so helpful, and very responsive. We used ING for a limo and a guest shuttle bus, and both drivers were on time and very professional. They were also very understanding, as we ran late at the beginning and at the end. I found that prices don't really vary that much with limos and buses, but ING was right in line with other companies we spoke to, if not a tad less expensive. I was very happy with ING.

ING is fantastic. Their prices were great, compared to some of the other transportation vendors. The actual admin staff was responsive and forthcoming, and our drivers were courteous and on-time.

We had a great expierence with our limo company and driver. Our driver was very professional and helpful...especially with my big dress! We hired them for 2 four hour shifts instead of like 10 hours straight and had the same driver. When we were leaving the reception the driver said we only had him for one hour instead of four but we told him he was for four hours and he called his boss and confirmed it right away with no problems.

ING was the best deal in town. We were wanting to get a party bus as well, but it would have caused us to exceed our budget by even more than we already had and we decided against it. However, when we stressed this concern to ING they said that they would be happy to offer the limo as a shuttle for guests from the reception back to the hotel (and they did just that) and did not charge extra. The limo was beautiful. We rented the H3 and it was clean, the driver was friendly and early to the hotel for pick up to the ceremony.
I highly recommend.

I booked ING on a whim - there aren't a lot of reviews about them but the reviews I found were good and their prices were the best I had found. We booked two tour buses to shuttle our guests along with the bridal party limo. I was so happy with this vendor and this is the one that could have been messed up the most. You always hear nightmares about the transportation. They were early to arrive at the pick-up location and each driver was so nice and pointed out landmarks to the guests as they drove around. The men that work to book your transportation could not be nicer. They are so pleasant and even when I had a minor nervous moment, they were very re-assuring about the service. Highly recommended.

ING was great! They gave me the very best deal around. We booked a limo for ourselves and a shuttle service for our guests. Our limo driver was fabulous. It was raining a lot but he was still opening doors and getting drenched for us. He also drove us around after the ceremony to take pictures and suggested a very pretty spot near Arlington cemetary that I would never have thought of. Everything was on time and I didnt get charged bogus extras that I had read about people getting. Definitely great service and nice vehicles.

ING limo provided reliable service on my wedding day. I've heard so many horror stories about limo been lost or broke. I have never heard of ING limo before, but I took a chance. It turned out to be one of the best vendor that I had.

We used ING to provide transportation from our hotel to the airport for our honeymoon. They were on time and our car (S550) was perfect!

I LOVE ING! We contracted with them back in April for an October 29th wedding. We contracted 2 14-Passenger limos, 2 56-passenger Coach buses, and a town car for a Tyson's pick up to DC and return to Tyson's. It was wonderful to work with Brian and Mike. They talked me through lots of possiblities and back-up routes, etc. Brian also reminded me when the final payement was due and as a bride with some many things on your mind it's easy to forget.

I will admit I had the most anxiety around transportation especially when 112 wedding guests and 30 wedding party/family could possibly be late. DC traffic is something you can't control but ING did the best in anticipating the surpirse October snow and street closures. The drivers were wonderful, friendly, early for pick up and actually took the buses for more of a scenic route for the out of town guests in the snow after the ceremony. Having the buses was a real benefit given the weather.

I only wish the drivers had umberalls! thanks ING!

I had to rent two limos for the wedding. Once I got quotes from Mike I felt that the prices were reasonable. He was even nice enough to show us the limos that we were going to have that day! That was nice b/c I had even heard of stories where the company offers you a certain limo but they had to change it last minute. I wanted to make sure that I have 2 white stretch limo the day of the wedding. The limo arrived on time to my house and waited outside while I got ready. The limo that went to my husbands house was 15 mins late but because there was an accident on 66 but they called and let us know that they were on the way. Both drivers very professional and the limos were stocked with water and soda. No complaints just positive experience with this company. I would use them again, and a special thanks for the team that made my day a perfect one! Thanks Guys!

ING Limousine provided an excellent service! The limo arrived on time. Although, I wasn't exactly sure if it had arrived yet or not because we didn't get a call or anything that the driver was there. Maybe they don't do this as to avoid "bothering" the bride. But at the same time, I was running around the house, getting dressed and was wondering about the limo but didn't have time to look outside (road not easily seen from window) to check if the limo had arrived.

But anyway, we went outside and a long white limo awaits! I had booked a black 6 passenger limo but what arrived was much nicer and bigger! It was drizzling and the driver (sorry can't remember his name) had an umbrella for us.

The limo was gorgeous inside and out! He went to the locations as stated in the contract and all was well! They provided me with the cheapest quote for a 4 hour rental on a Saturday afternoon (11 - 3 PM). Would definitely inquire with them again if I ever need another limo service.

ING... is an incredible service and I highly recommend them to anyone for any occasion. I used them for my best friend’s wedding also and they were excellent. The driver was on time, very personable, and ensured we were all taken care of from start to finish. I will definitely use this company in the future!

We booked just one towncar to take us home from our wedding reception. ING was so quick to respond, though the wedding was only a few weeks away. The driver was right on time, and even let me sister decorate the car, though he (and I) had no idea she was planning to do so.

It was only a 30 minute drive, so there's not much to review. But they were friendly, inexpensive, and very professional. The driver even helped us carry our balloons to the front door. :)

We booked a motorcoach from ING Limo for our wedding, and they did a great job! Our guests loved the driver, and the comfortable bus! Nicest bus I have ever been in! They arrived on time, stayed the entire time, and didn't charge us for the 30 minutes of overtime. They were a pleasure to work with and cheaper than a lot of other companies in the area!

This was a total "shot in the dark" using the Internet to locate a local Arlington, VA transportation vendor. Every aspect of this arrangement with ING was great. Brian on the reservation desk was friendly, courteous and not hurried as he worked with me over the phone and with e-mail follow-ups and confirmations. Both drivers in our service were cordial, flexible and professional. The vehicles were spotless. I am sure there are many appealing transportation service companies available in the area, but I don't think you can go wrong with these people.

The limo service was perfect. The driver was very punctual. Also, I received a free upgrade to a larger limo, which turned out very convenient for family members.
I strongly recommend this limo service.

ING limo was very easy to book via their online link. They were quick to provide a quote and answer all my questions.

The limo was on time and got us to all of various locations without any troubles.

very prompt customer service

I did not book a Limo from ING Limousine, we booked a shuttle bus to transport the guests from the hotel to the venue and then back to the venue after the reception. And since you have to book the shuttle van for the whole event we also use the shuttle bus to take the bridal party around the golf course for pictures. I outline a detail description of when the shuttle was to leave the hotel and venue and etc. And I will say they follow it to the T so much so that the shuttle bus actually was late with the second group to the ceremony because I wrote in the description that he wait 15 minutes before leaving to make sure no one got left. But it wasn't a big issue, just know that they will follow your directions to a T. But all and all I am glad we booked them and happy with our service.

We rented a mini-bus to transport our guests from the hotel to ceremony/reception. The driver was on-time and did a great job.

I would recommend ING Limo. We rented a Mercedes S Class for our wedding for 3 hours and were pleased with the service. The driver was one time, polite, knew the routes around town, responsible to our needs. The car was very nice quality and was very clean. The manager of the company was good as well, as he accomodated our short notice booking and was very polite to us. The only thing was that the Mercedes was slightly more expensive than some other companies around, but we were willing to pay a little more to go with a company that had so many good reviews. I would second all the positive feedback and recommend the company for transport needs. We were very satisfied!

We used ING for both limo and shuttle services for our wedding. The limo was perfect and the driver was very professional! He showed up early and was very helpful packing up our things. We booked 2 - 31 passenger shuttles to make 2 trips each to and from the reception. However, ING ended up sending 2 - 52 passenger buses. In theory it sounds like an even swap but we had distributed shuttle times to our guests so it was difficult to get each bus filled and to the ceremony on time. In the end things ended up working out and everyone was happy! Besides the mix up, the service was great!

We used ING for two separate trips- limo service from my house to the wedding/reception and towncar service the next morning to the airport. The towncar service was great- our driver showed up early and was very patient when we weren't quite ready.

The limo service was average. The driver showed up on time and was very courteous, but the interior of the limo wasn't great. Some of the glasses were sticky and there were no beverages provided. The AC didn't seem to work well and at some points we were very hot and uncomfortable in our dresses and tuxes.

ING limo showed up on time, driver was dressed for ocassion, it was one of the lowest prices were were able to find in area, and overall they were great!

Only one issue, I got married in July and the AC was not working that great and it didn't seem the driver was able to do much about it. Needless to say, we were all burning up in the limo...but they did have water!

Also, they have a restriction in only making 1 or 2 stops after pick up, that kinda restricted us for our pictures...

More affordable than most and great customer service!

After reading tons of bad reviews about various limo companies we gave ING a chance and hoped for the best. Our wedding was on a tight schedule and getting people to the venue on time was key. I’m happy to say the 33 person mini bus was ready to take the wedding party (less my parents and I) and close family from the hotel to the venue right on time. Once the bus was on its way my parents and I went downstairs to catch the towncar we’d ordered to take us. The car was there on time, but it wasn’t the cleanest (not filthy but did have a smell to it), and the driver was not the most social but he did open the door for me.

My parents and I were a little shocked that we beat the bus to the venue (only 15 minutes away), so we ended up camping out in the towncar for longer than intended but it was fine. At the end of the reception we only had the mini bus to make one trip from the venue back to the hotel and our driver was so sweet. He noticed unfamiliar faces that he hadn’t driven to the venue getting on the bus and rushed in to let us know. We informed him that there would be a few changes in riders, for example I’d be on the bus going back, and he was very flexible and allowed us to squeeze in some extras. I also realized on the way back why my towncar had beaten the bus – the bus driver took the long way which hits tons of lights. He took the same route back and it was too late for me to say anything, no biggie though.

Overall, I thought our experience went well – we’d built in some extra time so the delayed bus still had enough time before the ceremony. My father did contact ING to notify them that he wasn’t really impressed with our towncar (and the smell of it or the driver, not sure what the cause was), and ING didn’t really do anything. They apologized but no other gesture to make up for it but again, it wasn’t the end of the world.

We used ING to run a shuttle bus from the hotel to and from our wedding venue. For the most part, the service was good. My only very slight issue with them is that they were not as flexible as I would have liked. To be fair, though, none of the transportation services I had contacted were as flexible as I would have liked, so in that respect they were on par.

This company provided a shuttle bus for my guests.

The limo itself was very nice and well-stocked with water and sodas for us. The day started off poorly, though, with the driver rushing us out of the house early because he didn't like where he was parked. The ride to the church was full of sudden stops and starts. The flower girl flew off the seat at one point. The driver seemed to struggle to make turns without blocking traffic, and complained about where we asked him to drive for pictures. I was feeling sympathetic towards him until my brother, who has his CDL and drives a bus, insisted that these were turns that should have been doable. He may have simply been a new driver, but it was still frustrating, although drinking the champagne we brought helped us all to stop caring too much!

The limo also did not seem to be equipped with GPS as the driver had to go back to the church after we took pictures in order to find his way to the reception.

This is a difficult review. On the one hand, the company was very helpful, very courteous with setting up all the logistics. They were on time to everything. We used them for 2 days for shuttle and limo service. They got everyone where they needed to be on time and safely.

The limo was new but it was extremely hot, like a sauna. It was hotter in the vehicle than outside. Oddly we went with this company because we understood they had new vehicles. We asked the limo driver to adjust the AC but he just did not respond to us one way or another which seemed odd to us.

There was another glitch. The limo driver drove off with all the wedding bouquets and there were no bouquets for the wedding (over $1,000 value).

The limo driver had picked up 10, including the bride (she was fully dressed in her gown) and all her bridesmaids. The driver saw all the bouquets were in one big long box that would be very hard to fit into the car. He kindly suggested they go into his trunk. He popped the hood and into the trunk they went.

The driver dropped all off at the ceremony. He knew he was at the ceremony as he was not due back till 10 PM after the wedding. When we arrived, everyone piled out, many bags, much excitement and confusion. There were several trips back and forth. The father of the bride went back to the limo just to confirm everything was out of the car. The driver assured him everything was out. He drove off with all the flowers in the trunk.

A few days after the wedding we told the company of the problem and asked for nothing but did expect a sincere apology. We were told 1. The driver did not put the flowers in the trunk 2. No one told the driver the wedding flowers were needed for the wedding. 3. The company lost $500 in business because "as a courtesy" the driver brought the flowers back to us after the wedding.

Live and learn. We spent over $2,000 on transportation with this company.

When we left the church to go to the reception venue, the driver took a rather baffling route that ended up getting us caught in horrible traffic. When we first inquired about taking an alternate route, the driver completely ignored us. One of the Groomsman ended up having to pretty much order him to go a different way, but the damage had already been done. We ended up getting to the reception with barely anytime to spare before the reception started and did not get to take any of the formal pictures at the reception site that we had intended to. The limo itself was pretty and clean, but the experience overall was negative.

DO NOT USE! We had no AC in July 2010! NO AC! The manager said that the AC worked---it was just hot outside. I'm sorry but---if they were to sit in the back--they would sweat just as bad as the poor guys in the tuxedos. I was in a sleeveless chiffon dress and dying. They could've switched it out in the two hours between ceremony and pics at the church. Nope--said it's just hot outside. If your car was that hot--you wouldn't take people in it--you'd take the car to the shop! Hot air was blowing. All the beverages (water/sodas)--super hot ! I don't know why they have such high ratings on here. Never book them. We only had to go 20 minutes---and it was ROUGH!

My bad review is based on the fact that we were 1 hour late to the wedding because the limo drivers didn't know how to get from the hotel to the ceremony. He was using a GPS system that we sending him the "long" way instead of the fastest way. When he was 45 minutes late to pick me up at the hotel I asked if he was going to go the fast way and he said yes. We proceeded to go way out of our way. It should take 15-20 minutes from the hotel to the ceremony, it took us 50 minutes. The limo was nice and clean, no perks but I would have paid any price to be on time to my wedding. We had a limo and bus to transport the bridal party and guests, both ended up transporting people late to the wedding.

I am really sorry to all of those brides out there looking at ING as a possibility to provide their transportation services for their wedding on taking so long to provide my review. I had been trying to work something out with ING to address the issues with their service on my wedding day. Unfortunately, I have never received a response from ING after several tempts on my part to just talk about what had happened. Here is the email that I sent to ING once I returned from my honeymoon about the issues encountered on my wedding day (at the request of Brian Kojic - he requested I put the issued I encountered in an email to forward on to his "manager"; however, I do not think there is any manager, I think he is the manager and did not want to acknowledge what had happened). I am also including the email I received from my day-of coordinator, noting that she agreed with the email I sent. This was one of two regrets I had on vendor selections. I wish I had gone with Abe Transportation, but I allowed my desire to have the DTS 6-passenger limo get in the way of the better choice, especially considering the rave review they received for providing the exact service I was needing. I hope this helps.

From: Kelley Cannon
Sent: Thursday, October 13, 2011 4:09 PM
To: tracey@handysmiths.com
Subject: FW: Payment Receipt [For Conf# ****]

Hey Tracey,

Very well written. Let me know the result if he doesn’t cc me on it. Seriously, this was the one of the only times I’ve ever had issues like this with the service- I’m so sorry this happened to you.

That’s crazy about Tony! Is he okay!?!?!?

How was the honeymoon?

Kelley


From: Tracey Houser
Sent: Thursday, October 13, 2011 3:57 PM
To: 'ING LIMO'
Cc: 'Kelley Cannon'
Subject: RE: Payment Receipt [For Conf# ****]

Hello. I spoke with Brian Kojic this afternoon to discuss the issues encountered with your transportation services I contracted for my wedding. He requested that I detail the issues I encountered in an email and that we would go from there.

I contracted a motor coach bus for 9/9/11 for the rehearsal (trip confirmation #******). The bus driver showed up on time and got us to and from the rehearsal (Hilton Arlington to St. Peter’s Catholic Church) on time and without any issues. Also, the air conditioning was working perfectly.

I also contracted 2 motor coach buses for 9/10/11 to transport my guests to and from the wedding (Hilton Arlington to St. Peter’s Catholic Church and back) (trip confirmation #**** & #******). It is my understanding that the buses did show up on time. However, this is where the positive ends for at least one of the buses. For one of the buses, the bus driver, a woman, forgot to turn on the air conditioning until she arrived at the church. It is my understanding that the bus driver claimed that the air conditioning was broken. However, my husband’s uncle witnessed the bus driver flipping a switch after arriving at the church and felt cool air coming from the vents. It was a rather warm day, and my guests were sweating by the time they arrived at the church. Either way, I find it completely unacceptable that my guests had to suffer and be uncomfortable. If the air conditioning on the bus was not working, I am not sure I understand why the driver did not address the issue prior to arriving at the hotel. It is my understanding that the buses are located in Rockville or Bethesda, MD. As such, it should have been clear to the bus driver prior to arriving at the hotel that there was a significant issue with the air conditioning (i.e., she forgot to turn it on). To make matters worse, the bus driver had no clue how to get to the church and got lost. It is my understanding that this bus driver was attempting to get directions from the dispatcher without success. Luckily, a few of my guests pitched in and figured out the directions to the church using their phones. I also find this unacceptable. It is unclear to me why the drivers were not prepared like the driver I had for the rehearsal. To top it all off, it was my understanding from Brian and Mike that the buses would have cold water for my guests. Neither bus had any water.

Unfortunately, this is not where the issues ended. I also contracted for two minibuses and the 2010 DTS limo. One of the minibuses was transportation for my husband and his family to and from the church. The driver of this minibus (confirmation #*****) did a decent job. He did have a cooler ready with cold water bottles. He also knew the area, including the driving restrictions in DC. So, there were no issues with getting my husband and our guests to the places they needed to be. Like the rehearsal bus driver, he seemed to be a professional.

However, I was not as fortunate with the drivers of the 2010 DTS limo (confirmation #*****) and the minibus for my family (confirmation #*****). I made it perfectly clear that the limo and minibus were together and were to go to the same locations when I spoke with Brian and Mike about my transportation needs. However, the drivers of these 2 vehicles did not even know each other’s names. When we first left the hotel to go to the location on the Capitol for pictures, the limo driver pulled out first and clearly was not conscious of the fact that there was a minibus behind him that needed to go to the same location. He did not slow down and wait for the minibus until I said something. After dropping myself and my family off for pictures prior to heading to the church just down the street, the limo driver and minibus driver encountered issues with Capitol Hill police officers. I understand that they may have been required to circle the area. However, the minibus driver was unreachable for at least 20 minutes. This caused a significant delay in getting us to the church and caused us to be behind schedule with the church. Also, my family was left stranded in the hot sun wondering if the driver would ever return. I also found this to be unacceptable. The limo driver seemed to be dumbfounded as to where the minibus driver was. On top of it, neither the minibus or the limo had any cold water bottles, as promised by Brian and Mike. I will say that we later found some old, very warm water bottles in the limo. However, that is not what was expected when I had spoke with Brian and Mike about your services.

To make matters worse, the DTS limo was filthy. When I first got out of the limo to take pictures at the Capitol, my mother nearly had a heart attack…the back of my gown was soiled. My mother spent a considerable amount of time making my dream wedding gown by hand to have it filthy before I was able to walk down the aisle. When we left the limo to take pictures, we notified the driver of the dirty seats and requested that he make 100% sure the seats were clean before we got back in. Needless to say, this did not occur. I was furious to find the seat remained dirty with the driver’s response being to have either my mother, stepmother or father sit in the dirty seat. I demanded something to clean the seat with and had to clean it myself. I then returned the napkin that he provided me to show him all of the dirt that he had left behind with no response. This is beyond acceptable.

I could not have been more disappointed in the overall service that myself, my husband, my family and other guests received on 9/10/11. My wedding coordinator, Kelley Cannon, stated that she has worked with ING for a large number of her other clients and never encountered such difficulties. I believe that Kelley notified members of ING about all of the significant issues we encountered on Saturday, 9/10/11. As such, I suspect that my account is not news to you. As I left on 9/11/11 for my honeymoon and did not return until 9/30/11 and my husband had brain surgery on 10/4/11 to remove a tumor, I have been unable to contact you until now. I look forward to hearing from you soon to explain to me how you intend to rectify the situation. I can be reached on my cell phone at XXX-XXX-XXXX.

Thank you,
Tracey Houser

I want to start off by saying that I do not like to complain about anything...coffee, meals, whatever! I consider myself pretty flexible and while not everything was perfect on our wedding day, the transportation provided by ING was the only thing that really threatened to ruin the experience. I am writing this because I feel it is important that other potential users of the service know what our experience was like. It may not be indicative of the service ING typically provides, but it was our experience and it was terrible.

Some background...we reserved two 33 passenger shuttles to drive our guests to and from their hotels to our Alexandria wedding. The wedding and reception were at the same venue, and it was about 6 miles from the hotels on King Street. It was a pretty straight-forward schedule for the day.

1. I was supposed to be given the contact info for the drivers Thursday night. I had to call Friday and on the morning of our wedding (Saturday) and still they only had 2 of the 3 drivers sorted out.

2. The shuttle that was supposed to pick up our guests at Hotel Monaco at 2:45 did not get people onto the bus until after 3:15. Once the guests finally got on board, the driver did not know where to go. (the venue was essentially a straight shot off of King Street!) Guests had to direct her using their iphones, GPS systems, etc. They did not arrive at the venue until 3:45 for a 4:00 wedding...and they were the FIRST batch of guests that were supposed to be picked up! 1/2 of our guests ended up being late and we had to push the ceremony back to accommodate the driver's mistakes.

3. At the end of the evening, the shuttles were a disaster. One of the drivers claimed she was off duty starting at 8:00, even though we had paid to have drivers until 10:45! Members of our wedding party had to negotiate and get in touch with the manager for her to "check if she was allowed" to stay...what?! It was a production organizing the buses; even though we had double-checked that both buses would be dropping guests off at both hotels, the drivers refused to do this (despite being literally a mile apart on King Street!) My husband and I were picked up by a limo at the end of the night. I will admit that we were supposed to be picked up at 9:30 and got in at 9:45, but we didn't think that was so egregious on our wedding night! We had been charged for what had been described to us as an hour transfer in the limo, so we asked the driver to take use over the bride to DC for a drive by the monuments. He happily agreed and off we went. We had no idea of the drama that was unfolding with the shuttles until well after the fact when our best man and maid of honor filled us in.

Things weren't perfect, but they worked out OK...or so we thought. We decided the unprofessional behavior (not knowing where the wedding was...being rude to guests!) warranted a phone call to ING to let them know. It took a while to get in touch with the "manager" and truly, I wish I never had. He was incredibly disrespectful to my father, who tried to explain what had happened. I called to speak with the manager (since I had been in touch with ING during the planning process) and here are the highlights.

1. He claimed the first shuttle had been waiting for guests since 2:30. He didn't know why they didn't get on the bus, but he was SURE it was there. Them not getting on wasn't HIS problem. As for his driver not knowing where she was going? Well...GPS is affected by clouds, there is traffic, who is to say what the real story is...blah blah blah. Excuse after excuse with still no apology. He also said that they hire outside companies, so he can't be responsible for the behavior of the drivers.

2. Not only were we not given any credits for our trouble, we were actually charged MORE for the services at the end of the night. He said we were late leaving the venue...this is true. We sat in the limo because we were blocked in by the bus...that HIS company was theoretically in charge of. We were also charged for the long trip we took into DC; even though it was within the hour, he claimed we were only to be taken back to our hotel...no stops!! The driver didn't mention this, it didn't state it on our contract...we were simply charged.

All money issues aside, this man was the rudest, most disrepectful man I have come across in the service industry. It was a disgrace the way he went on and on about how nothing was his company's fault...then had the audacity to say we should have been charged even more because we made them lose a pick-up client later on in the evening. I was chastised for not calling the drivers to see where they were, and also for being unavailable at 4:00PM...when I was literally supposed to be walking down the aisle!

I would never claim that we did everything perfectly, but even if he had been the least bit polite I would have felt better. In the end, the extra charges were dropped but we had to pay almost $2000 for what amounted to a really negative experience where many guests were late and several didn't even make it to the ceremony.

I put a lot of faith into what other brides had to say on Wedding Wire and The Knot as I was looking for vendors; take this for what it's worth, but I would NEVER recommend this company to anyone. You'd be better off paying a bit more and getting someone reliable. I gave them one star for Andrew, who was the other driver who seemed a bit more together, and one star for value because if they had actually done what they had been contracted to do, the price would have been fine! I hope you found this helpful or at least entertaining...good luck! :)

ING messed up completely on our wedding. They did not listen to our directions on where to go, and neglected to return to the hotel to pick up the groomsmen, the groom, and his family to bring them to the church. They were rather unresponsive when we told them again that they needed to return to the hotel, and never did go get them. The groom and his side of the bridal party all ended up having to take cabs to get to the wedding, and were barely on time. We had several towncars reserved for our older guests, but those didn't arrive when they were supposed to either. We had to call ING after the ceremony when the cars weren't there, and they did send them then but they were late and at that point we had entirely lost confidence in their service. They caused the biggest stress on our wedding day and choosing them as our limo company is our biggest regret. I do, however, give them credit for not charging us for the two town cars we ended up not using.

Contracted w/ ING limo for a 14 pas limo as trans for our wedding on May 14, 2011. The limo was to pick up the women of the bridal party at the Hotel, in Arlington, VA, & transport them to the Church in Alexandria, VA; leave the church & go to our residence, in Arlington, VA, to pick up the men of the bridal party & transport them to the church; waiting at the church during the ceremony & after taking the bridal party back to the Hotel. Day of, the limo arrived to the hotel & the women were not ready so we asked the driver to switch the pick up order; pick up the men 1st, drop them at church & come back to the hotel to pick up women. The entire trip, hotel-residence, residence-church, & church-hotel is 12.17 miles & should take (according to mapquest) 28 mins. Over an hour goes by & the limo is not back at the hotel. I call the driver & he tells me he's stuck & that he hasn't even picked up the men yet. I hang up with him & call the limo co & get put on hold for over 20 mins while they try to determine the problem. It is almost time to be at the church for our wedding ceremony. I call the groom & tell him to make other travel arrangements & he calls a friend who comes to pick up the men. The men see the limo broken down on the next street over & take pictures of it. The women take a shuttle bus to the church. While on the bus, I call the limo co back & demand to speak with manager, but am not even given a manager's name. When we get out of our ceremony, the same exact same limo that was broken down is sitting in the church parking lot. I want nothing to do with the limo & we do not take it back to the hotel. The day next day we again attempt to call the limo co, but are still not put in touch with a manager. After our honeymoon we called again & were finally able to speak with a manager who told us we are not going to be getting a refund because the limo was only broken down for 10 minutes, a complete lie! Terrible customer service, offered no resolution to our problem and we may have to sue to get a refund....