InvitationBox.com

Catalog Products, Custom Products

Assembly, Design, Printing

Embossed, Engraving, Letterpress, Recycled Paper, Soy Based Inks

At InvitationBox.com, we understand that what works for one bride may not be exactly what the next bride envisioned. We feel it is important to offer customers a wide variety of wedding invitations and the opportunity to create their dream wedding ensemble. We offer various wedding invitation designs which range from tropical or destination to ethnic, seasonal or themed. We also offer a range of designs with a classic or modern approach, depending on the style of your wedding. Our items can be browsed by budget from budget-friendly all the way up to high-end , luxurious and over the top. Whatever the bride and groom dream of as their perfect wedding invitation, we’re sure to have the perfect wedding invitation to coordinate.

The amount of time it takes to receive an order will depend upon which item the bride and groom choose.  We offer wedding invitations with as low as a 3 business day turnaround time to items with a higher processing time of 7 business days.  Most vendors offer rush services and expedited shipping methods for last-minute orders

For local customers in Cary, North Carolina we offer a small showroom inside our office, which is available by appointment. Our wedding specialists are be happy to assist customers in browsing our samples and wedding albums in person, as well as provide expert knowledge in wedding invitation selection and etiquette advice.

Most of our vendors have a minimum order requirement between 10 and 25 invitations, depending on which manufacturer you choose to order from. We strongly suggest ordering approximately 10% more invitations than you think you will need to allow for errors when addressing envelopes, returned mail or additional guests added to your guest list.

What is your Wedding Consultant Service?
Because we want to make sure that you receive the perfect invitations for your upcoming wedding, InvitationBox.com offers a complementary personal Wedding Invitation Consultant to help guide you through the process of ordering your invitations and selecting your options. You can click here to request a consultant to contact you and begin the process, or you can begin browsing at your leisure on your own.

How do I order your products?
InvitationBox.com has developed an online ordering process that is extremely simple and easy for you to use! First, locate the product you are interested in purchasing. On the order page showing your requested item, fill in the appropriate information, including quantity, typestyle, ink color and the wording you’d like printed on your item. Font size and layout may be adjusted for best placement by our typesetters. If you have unique specifications, please utilize the "Special Instructions" box at the bottom of the order form.

Once you have ordered all the items you need, you will be taken through a 3-step checkout process. This process will ask you for your billing and shipping information, as well as ask you to enter any promotion code if you have one. When finished, you will review the items you are purchasing and click ‘submit’ to complete the order. Finally, you will receive a confirmation message and an order number and we will get right to work on your order.

Can I order by phone?
Placing orders via our web site is the preferred method of ordering. It ensures that you enter your text as well as shipping and billing information correctly. In addition, when ordering online, you will receive a confirmation email that allows you to check on the status of your order as well as a shipment confirmation when your order ships out.

How long will it take to get my order?
How quickly you receive your order depends on the following:

- if the item is a paper product and when your proof approval (if requested) was given
- availability of the item
- where the order is shipping from and to
- shipping method selected

Please review the availability information on each item page, which is located to the right of the sample image. Some printed paper items will be ready to ship out within 2-3 business days, others in 8-10 business days. Make sure to review each item page for more specific information and note that these timeframes are only estimates and may vary by a few days. If a proof was not requested or required, your Availability Time begins the day you place your order. If a proof was requested or required, your Availability Time begins the day we receive response of your approval of the proof.

Orders and proof approvals must be received by 2:00 p.m. Eastern Standard Time to be considered as an order or approval for that day, otherwise, the order will be considered ’received’ on the following business day. Orders and proof approvals received on Weekends or Holidays will be processed the next business day.

The availability information shown on each item page does not include transit time. We offer several shipping choices from ground (1-7 business days) to next day air, depending on the urgency of your order. Each item tells you exactly where it is shipping from. To view detailed information regarding our shipping policies, click here.

What if my item arrives damaged?
If your item is damaged during the shipping process, please do not discard the original shipping materials as they will be needed to place a claim with the shipping company. Please contact us as soon as possible, but it must be within 5 business days so that we may begin working on the replacements for you and begin the claim. Date of receipt will be determined using order tracking information from UPS, FedEx or USPS.

What if there is an error on my order?
When the error is our mistake, we will reprint the order at no charge to you and ship the order out as soon as possible.

If the error is made by the customer, we will have your order reprinted with a 25% discount from your original order amount, and it will be processed as quickly as possible. Shipping charges will apply. Errors made by the customer include:

- incorrect information entered during the order process
- receiving and approving of a proof containing an error, regardless of text entered

All claims for errors or shortages must be submitted by contacting us within 5 days of receipt of order. Any errors reported after 5 days will be corrected at the customer’s expense. Date of receipt will be determined using order tracking information from UPS, FedEx or USPS. Upon receipt of your order, please check for accuracy of printing, quality and quantity.

What is a sample?
A Sample is an actual invitation that is mailed to you via USPS Mail within 5 business days of the request. A Sample is the chance for you to be able to see the physical card, size, colors and paper weight in person. Samples will either be sent with sample text printed on them or may arrive blank. Printed samples will not have your text printed on them. Samples are available at $3.50 each ($4.00 for the Bel Amour Collection)

Should I order a proof?
We strongly advise ordering a proof of your invitations, especially if you are ordering a wedding invitation. Our digital proofing system allows you to view your typeset invitation wording on your wedding invitation prior to printing. You also will have the opportunity to make edits to your text and review revised proofs before your order is printed. Proofs are typically sent within 1-3 business days of order placement, and the processing time for your order will begin after your proof approval.