Beyond Elegance
New Sharon, IA 50207
(map) Phone: 877-353-4623
Reviews for Beyond Elegance
GUEST
We rented chair covers, sashes, and table runners from Beyond Elegance for our wedding in Virginia. It was so easy to work with them to order samples, return those, and place our order. The prices were great - I couldn't find a better value with the same variety of fabrics and colors anywhere. They had dealt with my reception location before, which helped a ton after the wedding was over with and there was a miscommunication with the return shipment. I didn't have to worry about anything, though.
The linens arrived on time and completely transformed my reception into exactly what I had been imagining. I couldn't have been happier with the way they turned out.
They were also totally flexible as my guest count changed. I signed a contract and paid a 50% deposit and I didn't have to finalize my count and final payment until after I received my RSVPs, which was very convenient and made things less stressful for me financially. I would definitely recommend Beyond Elegance to other brides!
GUEST
We rented our linens through Beyond Elegance. They were fantastic!!! The linens were packed in such a way that they were pristine and perfect from the second we pulled them out to put on the chairs and tables. Their prices are great and they were able to help me get my dream of chair covers and sashes to come true! They were so flexible about our pickup time, which we so appreciate, because I know they didn't have to do it! We would recommend to anyone!!
GUEST
I had a difficult time finding affordable black & white damask table overlays. I was delighted when I found Beyond Elegance. Customer service was friendly and responsive. I was able to have a sample shipped to me before I made a decision. The linens were shipped to me on time and it was easy to repack and ship them back after the event.
GUEST
We rented linens from Beyond Elegance for our recent wedding and are not completely thrilled with our experience. It took 2-3 e-mails to get someone to respond. The reservation process went fine, we got what we ordered and returned them according to their directions. A few days after we'd returned, we got an e-mail that they had charged us $21 for a burned linen (which I hadn't noticed even though I'd folded each of them myself). They charged my credit card before even letting me know there was an issue. When I requested a photo of the burned linen, they said they would send one and two weeks later, I still haven't heard anything. That's just not good business. I would recommend looking into other options before deciding to use Beyond Elegance for your event.
Vendor response to review
Crystal, We are sorry you were dissatisfied with your customer service from Beyond Elegance. We try extremely hard to provide our customers with the best quality customer service and excellent products at the lowest pricing. In order to do so, it is important that we control our labor costs. Therefore, sometimes it may take a day or two to respond to e-mails if their event date allows us to do so. If you have an immediate need, we always try and respond the same day. In reviewing the emails sent to us and our response back to you, I found that your first request was sent on a Friday and responded to on a Tuesday. This was during June and our busiest time of the year so responses sometimes may take a little longer. Your other two e-mails were responded to within one day.
We also hate to charge customers for damaged linens, etc., but I'm sure you would agree that a company cannot turn a profit when items are damaged. The Rental Agreement provided to you, specifically states the charges that apply should an item be damaged. We did also discount down the "damage" fee as the burn/melt was small enough we can cut the linen down to make napkins and recover some of the cost.
Often it is hard to see the damage when it is a small rip or burn/melt, and sometimes we even have to run it through our irons to inspect. I did send you a photo of the burn/melt, but sometimes when coming from a .com e-mail address it may go to your junk mail or get deleted prior to arriving - especially when it has an attachment. I will certainly send again.
We work with hundreds of brides and many event coordinators and have many satisified customers. We certainly hope that any customer reading this review will "give us a chance"....we will help make your event "Beyond Elegance" with great products and customer service at an affordable price.
Again, we are very sorry you were unsatisfied and hope that should you need linen service in the future, you will consider us.
Beyond Elegance Staff
GUEST
I changed my mind several times before finalizing my plans for linens and such. Diana was very gracious and always willing to help me. Beyond Elegance is based in Iowa, but ships all over the US. Since I lived nearby, I picked up my rental from their wharehouse and didn't have to pay shipping charges. Everything I rented was of outstanding quality, clean, and in really good shape. The table linens and chair covers/ties really made the ceremony/reception and it was well within my budget.
About Beyond Elegance
Iowa Photo Booth started 4 years ago with a classic, vintage chemical-booth. We soon found that while the vintage booths provide excellent quality photos, the maintenance and reliability of the older booth did not compare to the reliability and quality of the new all digital Model 12 booth.
A photobooth is THE PERFECT CHOICE FOR ANY EVENT
Wedding Receptions
Engagement Parties
School Graduations
Proms & After Proms
Birthday Parties
Bar and Bat Mitzvahs
Corporate Parties
Trade Shows
Theme Events
Iowa Photo Booth purchased our first Digicube Model 12 Photo Booth. The superb quality and excellent service the Model 12 offers will amaze you! With studio quality photos and the patented flash system, the Model 12 will surpass your expectations for quality and value.
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