Fitnflare Bridal and Tuxedo

Great little boutique. I did lots of shopping, couldn't find what I was looking for and had the most horrible experience at Alfred Angelo. I just happened to drive by this place and decided to stop by. I found my dream dress! It came in fast and they definitely weren't a a rip off when it came to alterations. Great service and price!

Style # 1884 is from the 2007 collection, Isis Bridal and Tuxedo was an Authorized Dealer at that time, we discontinued the line in 2008, Josie you got a Designer Gown by Casablanca thats price tag was over $900.00, you paid $650.00 and offered free alterations, I have over 10 years exprience as a bridal consultant and sample gowns are very easy to alter. We have tried several times to contact you to prove authenticity, and that your gown was by Casablanca, and you have ignored every attempt. We no longer carry Casablanca Dresses, thats why Isis Bridal will not show up as a distributer of thier dress.

Response:

It was only after you were confronted by my new seamstress from MON AMIE of your fraudulent and dishonest business practices did you try to contact me after 6 months, and attempt to prove in some way that your gown was authentic by offering to send me a tag of the dress.

Why would you remove both tags from the dress, and then try to send me the tags just to prove authenticity? This does not sound right.
My seamstress confirmed that it is ILLEGAL practice to remove manufacture tags from any garment, because this is the only proof that shows where it really came from.

After trying on the first dress of my dreams Casablanca style #1884, I asked the sales associate to check the availability of my size, and said the dress is discontinued.

Julia the owner, emerges to continue the conversation and insistent to continue the conversation in the fitting room alone without the sales associate or the party whom accompanied me.

With the dress still on, she convinced me there would be very minimal alterations with only the back needed to be taken in. She emphasized on minimal alterations and that the dress looks good as it is. She said my size is 8, (although I'm a 2 in regular size) After requesting an alteration quote, Julia was unwilling to provide it, only to say I would need to bring the dress back two months before the wedding. A request was made for an approximate price, to determine the approx final cost, and value decision on the purchase. I wish I had done more research before purchasing the dress! Because I believed Julia's words that the dress was discontinued and no longer around she offered a discount if I purchase the dress, $650.00 with minimal alterations. It appeared to be a good deal.

Upon purchasing the dress, I called Casablanca manufacturer after someone had made me aware of their negative experience during a recent visit. The customer service manager mentioned that Isis Bridal and Tuxedo is not an authorized retailer for Casablanca, and upon further inspection, it appeared there were no tags. Casablanca customer service manager confirmed that all their dresses have two tags. One for the Casablanca brand label, and another for lot information of authenticity. At this point there was nothing they could do to verify the dress was theirs. The dress I purchased had no tags on the inside of the dress. Casablanca’s website lists all authorized retailers and in writing states that all their styles NEVER DISCONTINUE.
I wish I had done more research before purchasing the dress!

Being that this store is not an authorized retailer of Casablanca dresses, I would be concerned about the alteration work, being that only professional seamstresses who are authorized for Casablanca would know the correct modifications and make experienced suggestions. I was told from another professional seamstress due to the size 10 sweetheart bust, there would be major alterations because my size was a size 4. When I asked Julia prior to purchasing she said only the back needed to be taken in, but never mentioned the full extent of alteration requirements, hence the lack of provision of the alteration estimate.


Returning to the store to obtain a refund and explaining to Julia on my recent discoveries, Julia refused a request for a refund. In tears and threatening to go to the Better Business Bureau, her story changed and says she can now order the dress in my correct size but it would be from an “ALTERNATE SOURCE” for only an additional $300.00, and made a point to say then she will be okay if alterations were done elsewhere. It sounded strange to me. Who is the alternate source if the retailer is not authorized, and the dress is DISCONTINUED? With continued suspicions, I felt the need to confirm the origin of the dress with her. I was surprised at the rude response from Julia stating that I would not understand her very complicated business process, and further questioned me on the need to know the dress’ origin.

I was in tears when I learned that there was nothing I could do at this point. I felt bad for the sales person who was off to the side looking at the computer while listening to the conversation not knowing what to do.



P.S.
It was alarming to later receive an email from Isis Bridal and Tuxedos advertising for a Tent Sale with ALL recipients "CC". Talk about privacy infringement!

The only encouragement in this experience came through when several others responded to my email sharing similar experiences.

I woud like to say THANK YOU Project Wedding for giving us a place to share our experiences with other brides, and offering informative resources! Your site is hands down by far the best!

Isis Bridal was great! It was the third bridal boutique I visited before I found my dress. The sales lady was very patient with me and had great suggestions. Their selections were exactly my taste, romantic, classic and feminine. They gave me a great price on the dress I chose, I bought the sample dress and for more than %50 off the original price! I also found my headpiece and veil there too, and the owner gave me a good deal when it came to the alterations. They were very professional, and it was an overall joy to work with the staff there! I recommend at least taking a look, there is no need to go to a chain store and look like every other bride when you can go to an affordable boutique like Isis Bridal and find something totally unique!

I recommend Isis Bridal to anyone I need a gown in one week Isis bridal has lovely sample designer gowns for sale and the alterations were done at a reasonable price and in pleanty of time for my shot gun wedding, any bride to be well love the service the gowns and the prices.

The Gowns were So Nice, the customer service was Great! and the prices were reasonable.

Isis Bridal has great dresses and is a cute little shop. I found a beautiful dress there that looked a lot like a designer one that I loved for a much better price! I also ordered my bridesmaids dresses there for a reasonable price. However, the customer service was only great until my dress came in. After it came in, I came in twice to show family members the dress and was told the second time to not come back until my fitting. Before I ordered the dress I had asked if it could be altered from a straight-across strapless to a sweetheart neckline, and was assured that I could. Then when it came time for the alterations, they told me that it was not a good idea to alter it and that they could not guarantee that it would come out straight! Julia also refused to show me a second type of bustle after I told her that I liked the first one that she showed me. I was in tears and so upset about how rude she was about it. All the alterations were going to be almost $500 for a $2000 dress-so I walked out with my dress and found a much better price through a private seamstress, who altered it to a sweetheart for me. Overall, I loved my dress but was very unhappy with the service. Julia meant well but should not have changed her story after I ordered the dress.

The shop has a smaller collection of dresses but I found the service to be great and the dresses were beautiful and reasonably priced, nothing is over about $1700. I am a size 14 and a lot of the dresses were size 10 and 8 but the consultant was sweet and understanding and really tried to accommadate me and find dresses to try on. I didnt find "the dress" there but if I had been a smaller size I might have. I recommend anyone to visit this shop. They also told me if I found something i liked somewhere else to call there before buying because they might be able to give me a better deal. I highly recommend them!

Isis Bridal was a lovely bridal salon with clean sample dresses, it was the first bridal shop I felt was iterested in what i was looking for and not just about makeing a sale!! The prices were reasonalble and all the gowns were designer, thy also had nice bridesmade dresses and tuxedos that have matching ties and vests, i recomend ordering thought isis bridal.

Isis Bridal is the best !!! I got all of my tuxedos for my wedding here, the staff was so helpful . I looked everywhere for my tuxedos because the color I choose was so hard to find, but they found it for me and it matched my girls dresses perfect.When my Husband and all 6 groomsmen got there tuxedos the measurements were perfect, they looked amazing . I also purchased my veil here and it was gorgeous . I was so pleased I reffered 3 of my friends who were also getting married , and they had the same experience I did . I highley recommend Isis Bridal.

I recommend the services of isis bridal and tuxedo to make your Wedding Day a one-of-a-kind event that will be remembered and cherished by you and all your guests for years to come. ~~ Angela Neik, www.calligraphybyangela.com 214 957 2155 Dallas Calligrapher