Jared Galleria of Jewelers

My husband and I have purchased jewelery from Jared's for 10 years. We felt good about the fact that Jared's has onsite jewelers who can provide services rather than shipping out for a ny necessary repairs if they came up. However, having recently had repairs done on my wedding ring, I will advise everyone I can to never do so at Jareds. while we've purchased many things from Jareds (rings, neclaces, earings), my wedding ring was purchased in another state from another jeweler. I recently took it to Jareds for a cleaing and they indicated it could use some repairs. As it turns out, they simply ruined my wedding ring and anniversary band. When I took it back the "shop manager" said he was ashamed of the work (another person had done) and said he would fix it himself. He was of course then working from what the other had already done. It's terrible, I paid them a lot of money for the work which they would not refund. I am now taking my rings to another jeweler to reconstruct - but it is heartbraking. You should always talk about any repairs with several jewelers. In this case, I did not and am truly sorry about it.

On one of the rings they repaired (anniversary band), they were rebuilding a channel that was worn. They did a really poor job. The ring is oblong now, not circular and the channel is very crooked, covers some diamonds in areas. They didn't do the other channel because they said it didn't need it. The ring now has a wide channel on one side and the normal size channel on the other - looks bad. When I talked to them about it, they then said the other side needed done - even though it was not worn down (because it's saudered to the other ring). So while it never came up the first time, now they said the other channel is too thin and it should have been done too. They said that it's too thin to have ever met Jared's standards. The really sad part is that this anniversary band is a Jared's ring, purchased there just a few years prior. So they don't sell rings to their standards? The sales people were so comfortable changing their stories/responses to me - it is disturbing.

Many other issues. They replace a diamond in the band that had been cracked. The diamond looked black on the bottom when I picked it up. The "master jeweler/shop manager" (they used the titles interchangeably there), said it was just dirty and cleaned it. So why would the diamond they just put in be so dark if the others weren't, and/or, why would it not be cleaned before they gave it to me.

Shop around, ask a lot of questions. Good to make a few different trips to see if you get the same respones. Choose a jeweler you can trust.

I bought my husband's wedding band at Jared, and was impressed with the customer service I received. The man who helped me was very knowledgeable and had great advice and input for me. I didn't feel pressured to buy, which was really nice.

Great customer service!!

Are able to do most jewelry adjustments (sizing, soldering, etc.) in just one day. Ring turned out beautiful. Although, if you must upsize a ring, I would recommend seeing if they can special order the ring so the back of the band doesn't get thin.

Not as great as their commercial makes them out to be. Kind of difficult to put together the perfect rings. Diamonds are very beautiful

Jareds has been wonderful. We bought both of our wedding bands with them. The diamonds are exceptional and not overpriced.

Although it is always expensive to buy the rings, I HIGHLY recommend Jared's. They were very kind, patient, and helpful. They did not push you into buying anything and were only there to make you happy. The quality of their products is amazing. They also offer a great lifetime warranty. Go to Jared's

The staff at Jared's were extremely knowledgable and helpful. They took time to explain the different diamonds, and didn't mind showing us lots of styles. We were so pleased with their service we bought my husband's ring from them, too.