Jean Jacques Bakery

Despite a good impression of Jean Jacques’ general baked goods, our experience with the wedding cake was very poor. We had tried delicious samples especially with a particular filling flavor that sold us on going with this bakery. The cake we received did not at all resemble the samples we had tried. The filling we got was essentially plain icing with flavorless sugar granules, and the cake was severely over-iced. Our caterer informed us upon cutting the cake that part of it was frozen and could not be served, and some of our family guests also said their cake pieces had this issue. We were so excited about this cake going in to our wedding and were extremely disappointed by what was delivered. We didn’t even care to eat the left overs! Following up with Jean Jacques’ after the fact, they claimed that the employee we had originally consulted with was no longer there and they felt no need to stand behind the quality of their products. We strongly recommend considering another baker for wedding cakes.

Beautiful wedding cake and tasty too!

Jean Jacques' has been my family's favorite bakery for basically forever. When I realized that Jean Jacques' was within my budget for wedding cakes, I was ecstatic. However, the whole process with the bakery was difficult. The original girl I placed my order with stopped working there, so it was a little bit difficult getting them to find my order. Second of all, the first girl messed up her math and overcharged me for what was supposed to be the first half of my cake cost. The good news was that the second girl I dealt with (who identified herself as the fiance of the man who made my cake) had no problem with adjusting the amount remaining on my bill. However, my cake arrived later than we had agreed on, and I was not happy! They were 15 minutes late AND instead of finding me or a member of the wedding party, they simply dropped the cake on a sheet pan in the hands of a GUEST who had arrived early! Imagine how I felt when a guest walked up to my reception with the cake! To top it off, they lost my receipt a week before the wedding and called threatening to not make the cake unless I paid it off. The cake was delicious, but the bakery needs to figure out its organization before they can conduct business properly.

We absolutely loved how our wedding cake looked and tasted. There was not a slice left! People went back for seconds because they wanted to try the different flavors :) We look forward to having a fresh cake (no frozen leftovers) on our anniversary. Thanks Liliana and Jean Jacques--you guys rock!

I grew up going to this bakery with my family, and was thrilled that their cakes fell within our budget for our wedding. While the tasting was delicious, and I had high hopes for the design of the cake, ultimately I was very disappointed. Liliana was IMPOSSIBLE to get ahold of, and I live out of state - I was trying to make appointments to meet with TONS of advance notice, but ended up just having to show up to try to catch her. It was a total disaster. We still ended up going with them because I insisted, surely, that they would pull it off - the (simple) design we discussed was very messily put together, and the cake only had one of two fillings it was supposed to have. Even though they were the most budget-friendly option, they weren't worth what we spent, and I was horrified at what they called their "business" of dealing with couples getting married - not responding, never being available in the first place, and obviously too many hands in the design pot to get it right. Very disappointed.

We did key lime pie, chocolate pie and fruit tarts instead of cake. Everyone commented on how unique and delicious they were. Jean Jacques is the best place for desserts in Richmond.

We ordered cupcakes for our wedding and they were delicious! Unlike many of the other bakeries around Richmond, they were also extremely reasonably priced and I'm so glad that we ordered our wedding cupcakes from this Richmond favorite!

I am so glad we went with Jean Jacques Bakery for our wedding cake. It was the cheapest wedding cake we could find in all of Richmond, and it just happened to be the most delicious too. What you save in cost though, you lose in options, but we were happy with the variety of fillings we were offered and were more concerned about the appearance.

Liliana seems to be a very busy woman and takes a little while responding to emails, but it wasn't too much of a problem.

The best part is that in a year, if you notify them within a reasonable time, you can get a fresh wedding cake for your anniversary if your cake gets stale or if you want to save money and serve it.

We've had cake from Jean Jacques Bakery in the past and absolutely loved it. Initially, we did not consider them because we thought their prices would exceed our budget. After meeting with many other cake vendors, we decided to contact them. Much to our surprise, they were the lowest price in town. Our cake was somewhat unique. It turned out beautifully and tasted great. Even the non-cake eating guests remarked at how good it was. The best part is that you don't have to save the top layer for your 1 year anniversary. As their gift to you, they will bake a fresh cake for you free of charge on your anniversary. We couldn't have been any more pleased.

My sister and I both used this bakery for our wedding cakes. They looked and tasted wonderful. Our cakes did not fondant on them but they both looked like they did. During my wedding my husband's grandmother thought the cake was fake until she touched it! They were very helpful during the planning processes. I would highly recommend them to anyone that asked!

great tasting cake - was leaning during the whole reception - looked like they didn't support it properly.

very good cake, but they got payments mixed up with another client, did not adhere to all of design discussed during consultation.

Jean Jacque's Bakery was wonderful! They were able, with only a month's notice, to enthusiastically take my idea for a three-tiered charlotte, instead of a cake, to the next level - hand-making the ladies fingers and adding a ribbon that matched the rest of my decor. It was amazing and very affordable. I highly recommend them.

The cake was rather smaller than expected, but it was absolutely delicious. It was simple.

I loved our cake. It was delicious and very pretty. The best part about Jean Jacques is that you don't have to save the top layer of your cake for your one year anniversary... They will make you a fresh cake topper for free! We just celebrated our one year anniversary and enjoyed a delicious new cake. I highly recommend!!!!!!!!!!!

Allowed me to blend flavors not normally used for our cake - it turned out beautifully!
Cake was gorgeous, delicious and even had friends who attended our wedding end up using Jean-Jacques for their wedding based on trying our cake! They were very affordable for the amount of decoration and size of cake we had. VERY professional at all meetings and worked very well with our wedding site and floral vendor.
Got a beautiful, tasty smaller version of our cake for our 1 year wedding anniversary too - no need to freeze anything - they gave us a fresh,new cake!
LOVE THIS VENDOR!!!

We love this bakery. The baker, Clement, was really fun to work with. He's a classic French baker. He did exactly the design we wanted and added some insights we didn't think about. The cake was delivered on time, in beautiful condition, and tasted delicious.

Gorgeous cakes! It's hard to take a bad picture of a JJ Bakery cake as they are all gorgeous (and taste amazing)