Jigsaw Events
Reviews for Jigsaw Events
Unfortunately, I have to agree with most of the posts here. My experience with Jigsaw events was horrendous. I will first list the strong points:
1. Vendor referrals were fantastic- all vendors were amazing and extremely professional and seemed to pick up the pieces that Kelly was not able to do herself.
2. The day of went fine and were excited that our planner showed up for the event.
Opportunities:
1. Communication is not a strong point. I found the communication to be harsh and even heartless at times. All responses to questions were not had in a timely manner.
2. Professionalism- I would agree with other posts as even when we tried to give our planner feedback she became extremely defensive and did not listen. We also found that she did not present her self appropriately on the day of the reception or the morning of the wedding. She was also late on several occassions to vendor appointments and even cancelled or told us she needed to leave early on appointments.
3. Planning- As stated in the contract as others have noted as well our planner was to review vendor payments and keep me updated on time line to pay. She however did not do this and when I asked she noted that I had it all myself. So in other words she was letting me know that I could just do it on my own. She also did not provide final contracts and payment due on several vendors until I pretty much begged for the information less than two weeks before the wedding. Once I reviewed them, I actually found that she over ordered and I needed to adjust!
I could go on, and on, citing so many different examples of poor service, lack of professionalism, and overall lack of execution. I would however just say this. Your wedding is one of the most important days of your life and my husband and I certainly did not let this ruin it, but I would absolutely not recommend the services of Jigsaw events. It did certainly seem to be cheaper than most, however if you end of doing all of the work your self why spend anything.
I agree with all reviewers - negative stars are what Jigsaw Events/Kelly deserves. Jigsaw Events was also the sole reason I had stress before my wedding. They do not respond to emails or voicemails promptly, it will take weeks and then they don't respond to the questions you asked. Essentially when you hire them you are taking a bunch of money and flushing it down the toilet. Run, run very fast and NEVER hire them, it will be the biggest mistake of your wedding.
High level reasons not to use Jigsaw
1. Unresponsive
2. Unprofessional
3. Do not help you stay on budget, rather she enjoys simply spending your money as she gets a percent of your rentals and linens.
4. Treats you as if you are the vendor and not the client
5. Won't do anything she tells you she will do
6. Won't keep wedding on time
All in all, she was a nightmare to work with and stressed me out completely, when her job is to reduce stress. I'm a pretty relaxed, organized person and she was really just awful. Don't hire her.
I would give negative stars if I could. Rather than being helpful, jigsaw events was the sole reason for stress right before my wedding. They are unprofessional, once they have your money it may take weeks (I literally mean weeks) before they respond to emails/phone calls. Do not be fooled by how helpful they are before they have your money. Also, read the contract carefully. The contract states that once you pay the deposit and sign the contract they will not take on another wedding - they do not abide by this, instead I was told, via email, 2 weeks before my wedding that another employee who I had NEVER spoken to or heard of would be the day of coordinator for my wedding. Save the money that you would have spent on them and spend a little more to get more professional vendors who don't need a coordinator to ensure their job is done properly. I would have saved myself a lot of stress by NOT using this coordinator. Good Luck!
Terrible correspondence, slow if at all. Don't recommend.
I have many things to say about Jigsaw Events, but won't say all in the interest in being professional. I hired them for full-service wedding coordination. What I got essentially was day-of coordination.
The wedding day went generally great, and I'm sure they played a part in making that happen (hence the two stars). Kelly also led us to a few great vendors, whom I might not have know of otherwise.
However, everything before that was another story. Communication is definitely not one of their strong points, which was immeasureably frustrating with planning the wedding from so far away. On occassion, weeks would pass before we'd hear back from her; when we did hear back, she'd be quite defensive. Her poor communication also spilled over to our vendors. They'd call/email me with questions because they couldn't get a hold of Kelly (wasn't that her job??!).
My husband and I were so fed up with this unprofessionalism that I consulted with the (defense) attorneys I worked for - they heard all elements of the story, reviewed our contract as well as communications with her and advised us to "take the appropriate measures" with them. We didn't, just more stress.
Jigsaw's pricing for full-service planning is much cheaper than the rest of the wedding planners' in the Napa Valley. I think that's for a reason - you get what you pay for... The real kicker is that Kelly could be a real pleasant and jovial person and had good ideas; she also spent time with us looking at venues and meeting with vendors. I had such a good feeling about her, at least in the beginning. There's potential there, but it just fell short, very short.
Save yourself the headache and unnecessary stress and go elsewhere.
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