JLM Couture Flagship Salon

My experience at JLM was everything I could have ever hoped for and imagined. They were extremely friendly and helpful, and the customer service is honestly one of the best I have ever witnessed. I happened to stumble upon their store before they even opened that location for business, and they opened the store for me! They were so sweet and helpful and did not make me feel as though I was an imposition at all (despite the fact that prices had still not been marked on the gowns and the store was still being organized). My family and I were so comfortable and at ease at JLM that we were committed to finding and purchasing the perfect dress from them - which wasn't a difficult task since they have such a beautiful selection of gowns! I would recommend to any future bride that they stop by JLM Couture on Robertson so that they can experience what shopping for a bridal gown should truly feel like!

Although JLM Couture is a wholesaler (the dresses must be purchased through an authorized retailer) I have to say the customer service is excellent! Beyond that, my Lazaro wedding gown was more than gorgeous and I couldn't imagine wearing anything else!

JLM staff was professional, and just perfection. Lazaro was amazing, it could not have been a better experience. I would recommend them to everyone.

(This is not a full review as I have only signed the contract but have not finished all the fittings and received the finished dress.) I had just started wedding dress shopping and attended the Lazaro trunk show more to see what his vision is like and if it aligns with my taste. I had no expectation of buying my dress and in fact had 2 more designers (at least) on my list of "places to check out". Lina, as my wedding consultant, was not only thoughtful but responsive when I gave her feedback on what I liked or did not like about a dress I tried on, using that to filter other dresses she had in mind. Her enthusiasm was catching and she also tactfully gave me space to think when I was clearly having a tough time deciding! Lazaro himself was there and he was very sweet, offering opinions only when asked. The JLM staff were professional and I could not have had a better experience so far. I look forward to the fittings and hope that the adjustments I requested will be done perfectly.