Jo-Lin's Bridal & Formal Wear

They took really good care of me and my bridesmaids. Very friendly and helpful. Their seamstress was out a lot before my wedding so I had to take my dress somewhere else to get altered, but other than that they were very good.

One of my friends had a great experience at Jo-Lins, so I was excited to go look for my dress there. When I described what I was looking for, they just showed me where the dresses were hanging...no help at all! When they finally helped, they pulled dresses that I hated!

I am so glad I chose to get my dress here! We ended up getting the bridesmaids' dresses and my mother's dress here as well. The women who work here are amazing...so nice and attentive to all of the details, and very willing to meet all of your needs! Even the woman who does alterations is great! They really decreased the wedding stress, took care of me, my wedding party and our dresses and went above and beyond in service!

I was very pleased with Jo-Lin's espically after going to several other bridal stores in the area which were dreadful! Everyone was so very nice and helpful! I went to Jo-Lin's to begin with because so many people told me how great they are and they really are!

Due to my busy schedule we had to call in my measurements for my bridesmaids dress. After I gave the representative my measurements she gave me the size and I voiced some concern that it seemed a bit large. I assumed she knew better than I did about the dresses and the way they were cut, being that this was her expertise. Upon receiving my dress I tried it on and in the bust there was at least 4-5 inches of additional room. I called Jo-Lins to voice my concern over this issue and all I really wanted was an apology for the dress being to large. Upon speaking with the owner she was extremely rude and would never let me finish my explanation for actually calling, and she even knew she was interrupting me because when I told her that she was interrupting me she stated, "Yes Ma'am I am". What I was attempting to explain to her were my measurements and she stated that my measurements were "kind of all over the place" and that is why they went with the largest measurement which was my waist. If they knew their product though they would have known that the dress was only fitted in the bust and it would have made a lot more sense to go with that measurement versus the one for the waist. I told her again the only reason I was calling was for an apology and she stated "Why would I have to apologize to you, we did what we were supposed to do". Now regardless if I am right or wrong, if they really valued me as a customer they would have just stated they were sorry and that would have been the end of it. The owner showed an extreme disregard for customer service during the entire conversation and never actually offered a resolution to my issue. Upon calling back to see if I could get the name of person I had just spoken with, a gentlemen picked up the phone and I told him why I was calling and I told he that the lady I had just gotten off the phone with was very rude to me and he said to me that "They have to deal with customers who have no common sense and have to deal with customers who were rude all the time". He was essentially insinuating that I was lacking common sense and was rude which again, shows an extreme disregard for customer service. I asked for her name once again and he asked me why I needed it again and I told him AGAIN that she was rude and I would be contacting someone about her behavior. He said to me that she was also rude to him, but that it was ok. And I said to him that it was not ok that she was rude to me. I told him how much money I had just spent in their boutique and he said to me” Wow that’s all you spent? You must have bought something off the reduced rack”. You may let your boss be rude and disrespectful to you but that is no way to treat your customers. He acted as if customer service was not one of their top priorities. As for that comment he made about me buying something off the reduced rack; totally inappropriate. I have never been treated this way by any business. I have no idea how they have been in business for 20 years. I know a couple of people personally that have had problems with this owner and her unprofessionalism. In my honest opinion I would not recommend Jo-Lins for your Gown or Bridesmaids dresses unless you don't care about the value of the customer service you are paying for.

The girls at Jo-Lin's are great! I needed multiple alterations to get my bustle correct and they were very patient through all of it! The number of dresses in the store is over-whelming when you first walk in, but they're great about pulling dresses that they think will look good on you.

Very nice elegant dress shop. Very helpful staff and alterations. I found my entire outfit here! From the jewelery, to the shoes, to the hair comb!

Very inconsistent and rude service. I only purchased my dress here because it was the only shop that carried my dress in the area, and it was close to home. All the workers are young and inexperienced, most high-schoolers. Small, crowded shop. Definitely shop around!