Jos. A. Bank Clothiers

I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even longer for them to help us find what we were looking for. Then even after we decided to go with them they still struggled getting our account details together for quite a few weeks. However I really did like the suits we rented from them, very classy.

This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for me and my groomsmen. For the first two weeks, they could not get the order into the system correctly. We had to make multiple trips to the store just to fix this issue. And when they finally got the order in the system, different store locations had issues trying to find the wedding event. Even after everything went through, I just picked up my tuxedo today and the pants were wrong. I had gotten a grey suit that was one of the designer packages with NOTHING changed. I received a grey suit with black pants. Seriously, I don't know how they qualified these people to work at this company. They weren't professional at all and I had so many issues I can't even keep count anymore.

AVOID THIS PLACE!

This was by far, the most regretted vendor decision I made for the entire wedding. They screwed up 4/6 of the tuxes we ordered. I knew that the sales rep was not on the ball and asked for someone different 2 mos before the wedding. They ignored me. Instead, I wound up with a complete disaster the week before the wedding. The groomsmen were upset because 2 of them had to be fitted 3 times before the order was right. They were rude and offered nothing for our trouble.

In a nutshell: DON'T DO IT, LADIES.

I was not happy with this vendor at all. The grooms suit RIPPED as he was sitting down after introductions. THe suit was dryrotted. It did not rip at teh seem, but rather the backside ripped out because fo the rott. It was VERY hard to get this corrected by ht estore, and they were not responsive or caring of the situation. We had to fight to get our money back for the suit. I will NEVER shop there again!

PS this suit was purchased, not rented.

Ryan was very professional and helpful. He helped pick out these really great suites that everyone looked great in.

We were told to direct all the groomsmen and fathers to go to their nearest location to get fitted with an event code. When the guys tried to use this event code, most of the locations were unfamiliar with what it was and had to search by last name. While searching under our names, it showed that 3 different profiles were created and all of them had different info. 2 of the guys live out of town and went to their nearest location and they both had different issues. The first one in PA was unable to put his deposit down due to their system breaking. He then had to follow up with them himself since no one called him back. The second one, which was my father in CA, got fitted and paid just fine, however, when we went to our location to check on the statuses of everything, our system showed he did not get fitted! What had happened is that Jos A. Bank was going through system changes and different states were updated with different systems. If we had not checked the status, his order would have been lost in a different system and he would not have had a suit. I had to spend about an hour at our location trying to figure it out before the clerk finally was able to call the California location to sort the fitting out. Lastly, another groomsmen received their suit a few days before the wedding and it did not fit. They allowed the groomsmen to try on a suit (that would work) but then followed with this one is unavailable. We had to argue with the associate to re order something that would work. We had to give them suggestions on how they could help us. In addition, some of the suits were sent to the wrong locations. When we spoke with associates over the phone, they said it was easier for them if they sent them to certain locations over what we had asked. In no way did they try to make things easier for us. The only reason we stuck with them was they were the only ones that carried the matching color to our Alfred Angelo bridesmaid dresses.

We used Jos A Bank Clothiers for our groomsmen, father of the bride, ring bearer, and grooms' tuxes. As the bride I wanted the bridal party in a khaki colored tux and my groom in dark brown- I was unable to find the colors I wanted at those "other" rental stores, and boy am I glad we went with Jos A Bank! The service was above and beyond all the other rental stores- I felt like they actually cared about our wedding and not just our money. Jos A Bank made the process so easy- they helped pick out colors, fabrics and sizes. Some of our bridal party was from out of state and they were able to get measured at another location and have delivered either to their store or our store. It was wonderful. The tuxes fit wonderfully and they were in very good condition. I would recommend Jos A Bank to anyone who needs to rent tuxes.

My husband wanted suits that looked polished but appropriate for our rustic, outdoor wedding, and Jos. A. Bank really delivered! They helped us find the perfect suit and coordinate it so that the groomsmen in different states could just go to their closest Jos. A. Bank and get measured. We got some feedback from family that at times, they weren't very responsive, but in terms of clothing quality, they were great.

I would not recommend renting Tuxedos from Jos. A Bank. All the groomsman were measured at JOS, and none of or tuxedos fit - we got re-sized and they still did not fit. The tuxedos look, fit, and feel cheap. Unfortunately, you can't try them on before hand, so you have no idea what to expect... Every time I look at my wedding photos I am reminded of how disappointed I am with the quality. It's just your wedding day...so is it worth the risk?

Awful! They were slightly more expensive than Men's warehouse and they screwed up 2 out of the 3 tuxedos we rented for our groomsmen and they never compensated us for the mistake! Stay far away!

We had a small wedding party, so I needed tuxedo's for myself, my best man, and future brother-in-law. Shopped around trying to get what I wanted and yet try to save a couple bucks. Jos. A Banks had what I wanted but not much of a break in price. So all fittings went on without a hitch, best man, and brother-in-laws tuxedos no problem. Mine different story, the trousers you could fit about 3 of me in. same for the jacket, the shirt I would have fit in about 10 years ago. The shoes fit. Well with 1 day to go, I had to wait until mid-day until "correct sizes" arrived. Shirt fit, trousers a little better,still couldn't adjust tight enough, full vest helped slightly. Jacket sleeves a little long. Asked If the tailor could do something, answer was no beacuse of other suits etc. that had to be worked on that day, and that they cannot alter these tuxedos. Do yourself a favor go some place else for tuxedos.

My (now) husband decided to use Jos A. Bank based on his pleasant experiences with buying suits and tuxedos from them. However, we painfully regret using Jos A. Bank for our groomsmen's tuxedos.

His groomsmen lived in different cities and states and they all visited their closest Jos A. Bank to get fitted. However, the Jos A. Bank rental system is not centralized and each store has their own "system", so trying to get information from each Jos A. Bank that was involved was like pulling teeth. We had to personally call each Jos A. Bank to get information on our groomsmen. Each tuxedo that our groomsmen picked up were either too long or too short and had to be realtered. Additionally, nearly all of our groomsmen were given the wrong tuxedo shirt.

Jos A. Bank may be great in their tuxedo and suit sales, but they are clearly NOT meant for the tuxedo rental industry.

Joseph A. Bank Clothiers location in Kansas City had a very helpful female clerk who took her time with my fiance, making sure they ordered exactly what he wanted for him and his groomsmen. She was attentive and even followed up on making sure all the groomsmen's measurements were taken down and were sent to our destination area Joseph A. Bank location. Because of her thoroughness, we had an easy, uncomplicated time with our groom/groomsmen picking up their tuxedos.

The staff at the Newport News Jos A Banks store is amazing! Specifically the store manager Cleveland. They all worked with us to make sure all of our out of town groomsmen were situated and that all of the rentals came to the store in time. If there were any issues, they followed up with us immediately. They made us feel at ease each time we visited the store, and gave us advice on which color vests and ties would complement our theme best. I'm so happy we went with Jos A Banks instead of Men's Wearhouse for tuxes. They made the process so easy and painless.

In house tailor for alterations, needed the suit before the time they had anticipated it being ready from the tailor and met our deadline. Paired up perfectly shirt and tie for a handsome charming GQ style for my Groom. THANKS Jos A Banks Newport News VA!!!!

They were fantastic!!!