The cake was beautiful and very tasty!!
We can't say enough about our cake. It was by far the most delicious cake we've ever tasted. The deisgn was so beautiful also. She took a vision that I had in my head and put it on paper then put it into a cake. We met with a few other cake shops before we went to Just Cakes, and she was the most professional all around. At her cake tasting we were able to sample a wide variety of cakes and fillings, when at the others they only let us taste 2 or 3 different flavors.
We were incredibly disappointed with this vendor. The only problem we had with our wedding was our cake. The cake was supposed to be burgundy and dark green, it was actually teal and pink. The cake was supposed to be delivered by 3:30pm, it wasn't delivered till 5:45pm when we were already finished with our ceremony and in the middle of our receiving line. The cake was supposed to be one half red velvet and one half apple cinnamon. Instead, it was one layer red velvet and one layer apple cinnamon. We were really looking forward to our cake and really excited after our consultation, it's too bad how it turned out.
I will say that the taste of the cake was really good. I really enjoyed the apple cinnamon and my husband enjoyed his red velvet. We just really wish that the whole slice would have been the same type of cake.
Perfect! Perfect! Vanessa is very nice and a true artist. She spend a lot of time designing our cake. We got exactly what we wanted. Our cake not only tasted like out of this world but it look amazing! The details of the flowers and great tasting fondant. Can ask for a better experience. I'll be calling her again for our anniversary next year.
Vendor response to review
Thank you, Diane. I really enjoy making your cake.
I am going to attach the letter that I wrote to Vanessa at Just Cakes following my wedding. I hope this helps future brides avoid the hurt and disapointment I experienced.
It has been nearly one month since our wedding and although we have tried to get past this, there are still issues that have been left unresolved.
When we set up a meeting, we were looking forward to planning our wedding cake with you. However, you were one and one half hours late to our first meeting. We chose to overlook this and move forward with our plans. As we sat down with you and discussed what we were looking for, we were very explicit as to the design, and you assured us that you understood; you went as far as sketching a design and adding it to our contract.
We ordered our cake topper and although you had it in your possession for over one month, as the date of our wedding neared you said that you did not have it at all. In fact, you sent an email claiming that you needed me to give you the cake topper. For a first time bride, this situation put an unnecessary stress on top of that usually involved in planning a wedding.
Our wedding day was filled with the hustle and bustle of any other. This prevented us from seeing our cake until the time of the reception. Imagine our dismay when our cake was not at all what we ordered and was definitely not what we wanted or agreed upon.
When I contacted you the following Monday, your disregard for our feelings was extremely unprofessional. You said that I “should have called, it was an easy fix.” This leaves me to wonder when? When should I have called, during the reception? To add further insult, you said, “I didn’t realize it was that big of a deal for that cake to be that way.” Your phone went dead, which left me to feel as though you hung up on me.
Although our cake was only $300, we spent a lot of time deciding on how we wanted our cake. This was my wedding, as well as my day, and your indifference to my feelings has left me unhappy. Your only consolation was that you would give us a credit toward another purchase, despite the fact that you never elaborated on what that would be, or asked if that would be what it would take to make us happy. This demonstrates to me a very unprofessional sense of business with little respect for your clients.
For your disregard, the only recourse that we have is to explain the extent of your error. We both come from very large families and we will be unable to recommend your services. With that said, we will also be forwarding this letter to all of the local bridal stores, bridal consultants, and as many only bridal sites as we can find.
All we wanted from you was a sincere apology and a clear offer of some type of refund. Your disregard for professionalism tells me that you are not dedicated to your clients or your business. It is a serious matter that should not be overlooked nor should be experienced by any other.
Vendor response to review
I have not received any letter to date. I'm responding to the letter from the Wedding Wire you posted on May 30th. I must said this letter starts and end like the letter you posted for Vivianne Bonsall Photography on the same day.
I'm not sure what your intentions are by pretending to warned other brides about your experience. First, I can believe that you keep putting words in my mouth and twisting things around. I send emails to all my brides reminding them about balances, toppers and final guest count. This is not intended to add more stress, on the contrary. The cake you order was going to be stack stair out, but instead in the mix of things that day, when I set up the cake in place , like I do with every cake. I end up stacking the cake center up. I can not you how sorry I'm, nor do I know how many times you want me to said " I'm sorry". If like you said all you wanted was an apology, I offer you that and more. I offer you a credit for another cake, instead you told me that you will never recommend me or use my services again. I did not realized my mistake until you call me on the following Monday. I never disregarded for feelings or complaints. Again if you would had call me back, I would have gladly come back and fix the cake by turning each tier a few inches. But I never got a chance to correct the problem. You are the one that said " it was a big deal for us", well again , if this was such a big deal to you I would have gone out of my way to make you guys happy. I never hung up the phone, my phone went dead and I have no way to call you back until I got back to the shop. By them you had call me back and left me a very rude message. I them contacted you by email explaining what happen. I take pride in what I do and love to make everyone happy. The price of the cake has nothing to do with the service and attention I granted you. I'll do it for any of my customers. You forgot to mention how beautiful and good the cake taste. Instead only mention that the cake was not stack the way you wanted. My reputation speak for it self. It seems like you said that the day of your wedding was very stressful and after seem the cake that set the tone. I'm very disappointed that we could not reach an agreement and that you felt the urge the use this forum to vent out.
I been nothing but professional, sensitive and patience with you. Unfortunately I can not say the same about you. If you are as spiteful as to ruin my business over this I feel sorry for you and I hope that everyone gets a chance to read this and know the truth of what happen.To anyone reading this response please visit my website at www.justcakes.webs.com to view my creations and make your own judgment.
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Great Cakes, Beautiful Styling, Innovative Designs,Reasonable Prices....Need I Say Any More