JW Marriott Denver at Cherry Creek
We recently had our wedding at the JW and it was in one word - magnificent. Everything from start to finish was flawless - our contact at the JW was knowledgable and insightful in helping with everything from menu tasting to confirming and reconfirming details up to an hour prior. Our family and friends have been raving about our day and I would highly reccomend the JW to anyone planning their big day!!!
The best day of my life! I enjoyed my entire wedding day from morning to night with my friends and family thanks to Lindsay Alesio at the JW who managed the wedding details/operations. She coordinated with all of their provided vendors and all of mine. I travel quite a bit for work and communicating via email was seamless, we only had to meet a couple of times- once for the tasting (which couldn't have been more delicious...The banquet manager Dennis made sure we felt special even during that!), and another to align details.
The staff the night of the wedding were professional and attentive. Our glasses never went empty and the dinner service was seamless. We received many compliments from our guests on how great the service and food was.
We researched and visited around 9 different venues and are so pleased with our decision. We rented the ballroom space which was beautiful and didn't have to do/spend much to dress it up. The Cherry Creek location made it perfect for all of our out-of-town guests. They had shops/restaurants/Wash Park/etc. to check out.
Wedding planning is a lot of stress and Lindsay and Dennis' teams made our experience a wonderful one- our guests were comfortable, the food was hot, delicious, and on-time, and we were one happy couple :)
What a wonderful experience and beautiful environment! We had our wedding ceremony and reception in the outdoor terrace. Everyone LOVED the atmosphere and set up for the ceremony, cocktail hour and reception. Our guests continue to compliment us on the food selection, saying it was the best food they’ve ever tasted at a wedding. We HIGHLY recommend this venue! It’s beautiful, but the staff is what really makes this place shine.
Lindsay Alesio made the planning process practically stress free for us. She was communicative, professional and on top of things 100% of the time. We told her our vision and she delivered more than we imagined. She facilitated and coordinated everything perfectly the day of the wedding. She was structured and authoritative - much needed for our bridal party of 16. I can’t say enough about her. She is THE best. Love her!
Travis, in house audio visual, delivered on our vision for our draping and hanging paper lanterns. Pleasure working with him.
The chef, banquet captain, bartender and servers were so accommodating and prompt. Everything appeared effortless and seamless. The staff interacted and mixed well with our guests. We give their crew a 10+
The bridal suite the night before and night of the wedding was beautiful. The suite wasn’t ready after the wedding, but Jay at the front desk (so professional and personable) sent his crew up and got the room ready quickly. He even came up to make sure it was to our standards and his!
Ben, our bellhop, gave us a tour of the room upon arrival, brought everything up and helped load the cars and gather our decorations the day after. He went above and beyond with every interaction we had with him. He overheard me say I was dehydrated and filled our sink with ice and 8 bottles of water to keep us hydrated! I can’t say enough about his personality and unbelievable customer service. What an asset to the JW...
I booked this venue thinking that I was not going to have any problems or discrepancies. I worked with Lindsay for about 9 months before the wedding and everything went great and seemed to be in order. I had no problems until the time I got into the hotel. We got married on Memorial day Weekend so it was quite a busy weekend. The hotel ran out of suites (which is supposed to be included in the wedding package at a discounted rate) so instead they upgraded us to the presidential suite, which was great but it added to the expense. We were staying on a concierge level floor which included a free breakfast, appertizers, desserts, and drinks (really worth it) but no one told us we were on that level so we booked a brunch type breakfast for the bridal family (the exact same thing was down at the concierge lounge...for free!). I asked multiple times to have a long mirror and steamer setup in the room but it took them until the next morning to bring it up. Here comes the wedding part: Lindsay seemed on top of everything and seemed to be handling everything great. She got my attendants, groom and flower girl/ring bearers in position, called me to go into a boardroom to go into hiding, came and got me once everyone was in the ceremony space. I was standing at the entrance in the ceremony space, but nobody was standing, my song wasn't playing, and I looked...NO GROOM! I was a little floored and thought there was some kind of joke going around turned and asked Lindsay where the groom was...she looked got a huge frown and laid the F-bomb told us to run into the hotel. SHE FORGOT TO ESCORT THE GROOM AND THE CHILDREN DOWN THE AISLE BEFORE SHE CAME AND GOT ME. Some of my guests thought my husband had left me at the alter, let alone myself. It was embarrassing and unnecessary. After that whole scenario, the groom walked down and I was retrieved again. The ceremony ran great after that but I was extremely disappointed in what happened. At the reception: The meal was to consist of halibut or airline chicken, some of my guests received salmon. The turndown service was not setup even after we had our "maitre d", Robert, call and ask if it was set. He said it was...it wasn't. We had a free breakfast the next morning (part of the wedding package) it took them one hour to figure out that we even had a free breakfast. At checkout we were charged for valet for 2 nights and one day and WE DIDN'T HAVE OUR CAR THERE! We were also over charged on the hotel room which was corrected right away. The management there is very unhelpful. They didn't want to compensate in any way. Jan (the GM there) even used a guilt trip mechanism to try to have me leave them alone ("Go and enjoy your marriage and please forget about this"). I would not even consider telling a friend to check out the JW for a wedding, I won't even tell friends and family about it for a CO trip. Please look elsewhere for a venue! I promise you that the quality is not there, the standards are not there, and the prestige is not there!
Vendor response to review
First and foremost, I am truly sorry for the miscommunications and misunderstands that created the issues surrounding your wedding. It was our sincerest intent to create a wonderful evening for you, your husband, friends and family. Unfortunately, we did not succeed, and for this I am very apologetic. I am also disappointed to see that after our many conversations and concessions you are still discontented. As we discussed, Lindsey takes great pride in making every wedding she works truly perfect and she has continued to express her sincerest apologies for letting you down in this special moment.
Respectfully, there are some clear misperceptions in your review in the true outcome of the issues that still seem to be unresolved for you. We take full responsibility for the miscommunications that we caused, but in fairness I would like to acknowledge that there were issues addressed here that have been fully corrected and others that are untrue or as you have acknowledged in our conversations, not in our control; for example the guest was served salmon instead of halibut due to a food allergy.
Please also let me personally apologize for offending you with my comment. I in no way intended to “guilt” you into anything and I was always open to having reasonable discussions with you about your concerns. We did address all of the above issues in our conversations and we went above and beyond to respond fairly and respectfully. My comment was intended to suggest that you to move forward, reflect on all of the truly wonderful things that did happen on your wedding day and enjoy the new chapter in your life you have just begun. Again, our mission is always to exceed our guests expectations and despite our best efforts, we clearly did not live up to yours, for which I continue to offer my sincerest apologies.
I just wanted to tell you all of you at the JW Marriott Cherry Creek, how thankful I am for the work you put in to our wedding. I know that you went out of your way to please my family and I, and it was a huge a success. All of our guests can't stop talking about the phenomenal service and exceptional food. I have heard that our wedding was the best wedding that many of our guests have ever been to because of the service, decor, and the plentiful assortment of food! The staff, especially Bianca, were tremendously friendly and professional. I had such a wonderful time and I can't imagine a more perfect venue and our wedding coordinator Lindsay Alesio was an absolute pleasure to work with. She was professional, detail orientated, and genuine-I would recommend Lindsay and the rest of the staff at the JW Marriott to any bride wanting a classy affair to remember.
Thank you again and again!
We had a Winter Wedding, and the JW Marriott in Cherry Creek was the perfect place for it! Although we went through a few different staff members, we never felt like we were not being taken care of. The entire staff, from the Valet to front desk to the catering team was so accommodating and fantastic!
The JW Marriott is a boutique hotel, so they really have the ability to get to know their guests in person and they make a point to do so. All of our family and friends RAVED about how friendly the staff was. They all felt that they were the most important person in the building.
The food and service was IMPECCABLE! Everyone has commented that it was the best wedding food that they have ever had. We couldn't have been happier with our venue choice. We would do it all again tomorrow if we could!
The JW Marriot in Cherry Creek provided my reception venue. It was amazing. Everything was done to perfection. I never had to worry about how anything would be done or if it would be correct. Lindsay Alesio took over as the event coordinator one month before my wedding and it was as if she had helped me all along. She had everything in place that I had already arranged and made sure the whole reception went beautifully. Dennis was also amazing. He checked in throughout the evening with my parents and my husband and I to make sure everything went smoothly. The food was amazing and we had more guests than I can say tell us how delicious the food was. I would recommend the JW to anyone.
The space is beautiful and my wedding turned out fabulous. I feel like my less than perfect experience was not due to the venue or the staff per say. Unfortunately I was just caught in the middle of staffing changes at many levels which made consistant communication, understanding and execution difficult. It was within a month of my wedding when I began to work with new people. Lindsay is the new Catering Events Manager there. She is very sweet and once we got the ball rolling and everyone on the same page she did everything in her power to make me happy and make the day perfect. Overall, the event was great and the staff came through in the end, it was just a bit bumpy in the final lap. I thoroughly enjoyed my wedding and I know that ultimately Stephanie and Lindsay are the ones responsible.
I would recommend this venue to someone looking for a sleek modern wedding. It also provides a great opportunity for an outdoor feel (on the terrace) in the middle of the city. It is very glamorous!
We were so excited to have our ceremony and reception at the JW Marriott. We met with one lady who sold us on the JW and all that they had to offer, we thought we had gotten so lucky. From there, things declined multiple times. There were many key staff changes initially and in the last 6 weeks leading up to the wedding and what one staff person offered and agreed to, the next wouldn't maintain the same offering.
I live out of state and offered to fly in a month prior to our wedding date to make sure that everything was under control but was told that there was no need. I think it was because they couldn't figure out that week's event, much less plan ahead.
The week prior to the wedding, I had multiple visits with Stephanie regarding how the day would flow. Much to my surprise when I found the terrace undecorated the night prior to the wedding because of scheduling errors on the decor side and the JW planning. (I was told that the terrace would be finished with decorations by Friday night because of the extent.) The decor company pulled an all night shift trying to get things done for Saturday because the JW also booked a lunch in the terrace (which we had rented for the ENTIRE DAY for our ceremony and reception), but told my mom that "sometimes it's just best not to tell customers if we plan something we shouldn't have and if it conflicts with the contract." So some company that rented the terrace that day also had lunch in a nicely decorated venue free of charge and with no guilt held by the JW.
When all of the issues started with the scheduling conflicts between the JW and the decor company the day prior to the wedding, my father asked what the schedule was and was told, "dude chill out" by the woman at the JW in charge of our event and then didn't understand that probably wasn't a good way to get across to the customer. Because of all of these time constraints, our wedding venue was not decorated as planned and not by fault of contracts.
The food at the wedding was overall alright, except for the 30-45 minute lag time between salads and the main dish. Then all of the steaks were served more than rare and chilled in the middle. If someone would send it back, it was heated on a grill in the ally way. As we walked around to thank people for coming, we noticed almost every plate being cleared with the middle of the steak still in the plate because it was so rare.
The staff at the hotel side of the JW was phenomenal and I would recommend anyone to stay there and eat at the Second Home.
If you are considering having your wedding or another event here, I would think twice. There was a lot of stress and anxiety caused the 48 hours leading up to our wedding because everyone had a different story at the JW of why things were happening the way they were. I had high hopes for this being an amazing place to get married and was sold a really good sales pitch at our first few meetings, but learned to not always trust what you've been told and signed in a contract. This was an expensive venue and we did not feel that the service met the quality that would be expected at a JW or at that price.
Vendor response to review
I am disappointed to read of the concerns you expressed regarding your wedding at our hotel. After reading your review, I immediately followed up with our events team as well as the firm contracted to decorate the space. There seems to be some discrepancies in each interpretation of the events and how they transpired; however, the fact that your day was not the one you had dreamed of is the most disturbing issue and on behalf of our hotel and the contractors involved, please accept my apologies. With a history as a bench mark and being a recent winner of the 2012 Wedding Wire Brides Choice award, I continue to be confident in our ability to create magical events as we have for so many years. While my apologies do not diminish your disappointment, I welcome the opportunity to speak with you in person if I can be of any assistance to you in resolving your concerns.
- Mike Case
We actually used the JW Marriott for one evening before the wedding. The hotel is beautiful and service unparalleled. I am actually planning to go back just for the weekend.
Betsy at the JW Marriott in Cherry Creek helped create the perfect summer garden wedding in the outside terrace. We loved this venue because our guests didn't have to move far once they arrived for the ceremony. After the ceremony, guests enjoyed cocktails and snacks in the area outside the bar while the JWM staff flipped the ceremony space into a beautiful reception space. We didn't even notice it was happening and all of the sudden it was done and wonderfully put together. Betsy coordinated with all of our vendors so I didn't have to. The food was really delicious-like a fancy restaurant, not standard wedding food. I ABSOLUTELY recommend the JW Marriott at Cherry Creek for a wedding site. They put us up in a top floor suite afterwards-a great end to a great day.
Working with our planner at the JW Marriott was fantastic, and actually pretty fun. We had our reception in the restaurant area, and couldn't have picked a better place in Denver. The food was excellent and everything looked beautiful! All the staff there is incredibly helpful does everything they can to make your night perfect.
Not only was the hotel gorgeous and the staff helpful and professional, but the food was absolutely amazing. Since the wedding I've had numerous compliments on the food and reception venue. They were even in the middle of transitioning through different wedding coordinators and everything still went smoothly and absolutely perfect. I would definitely recommend this location to anyone.
The service at the JW Marriott was so flawless! Everyone at the hotel knew I was getting married that weekend, and they treated me and my guests extremely well. Stephanie helped with all the planning, and she dealt with rending chair covers, the aisle runner, etc, so that was a few less vendors I had to work with. The hotel is also beautiful and was a very good price for such a nice hotel. They also did the catering of hors d'ourvers, lunch and drinks. The food was awesome! We were so excited when we left the food tasting and the food at the wedding was exactly the same. Overall, I would totally recommend this hotel for your wedding!
Stephanie & the ENTIRE staff at JW are a delight to work with, have amazing attention to detail & make every event fun!
JW Marriott Cherry Creek is a wonderful venue that has amazing service. We are grateful for their service to our brides!
great place to have your ceremony AND reception!
The JW Marriott Denver at Cherry Creek offers an unparalleled standard of service paired with a luxurious hotel that is sure to turn any wedding fantasy into a blissful reality. This Four-Diamond AAA rated hotel is the only full-service hotel located in Cherry Creek North, Denver’s upscale shopping district. Chic retail and world-renowned cuisine surround the JW Marriott, providing a unique ambiance for your Wedding guests that cannot be matched.
The JW Marriott offers elegant special event facilities including the Grand Ballroom that can accommodate up to 200 guests for a plated dinner as well as an outdoor enclosable Terrace which can seat up to 120 guests. Wedding Packages are available and include a well-appointed concierge level guestroom overlooking the entire Front Range and Downtown Denver. Package pricing also includes a menu customized for each event by the JW’s world-class chef and catering specialists. Also included are Chair Covers with Sashes, Dinner Table Linens, Wedding Cake, Complimentary Champagne toast and Much More!