kenny's coach

We used Kenny's coach for our wedding a couple of weeks ago. We had a large bridal party (and my dress was huge) so the trolley was the only was to go. We had room for our ENTIRE bridal party to ride from the church to the reception with room to spare. The trolley itself was beautiful and clean. We had a red carpet and champagne for the ride provided by Kenny's. Our driver (Bill?)was AMAZING. He came to the house about 15 minutes early (but didn't start the 3 hour block we had reserved until the actual pickup time) which was nice because as a nervous bride the LAST thing you want to worry about is getting to the church on time. He had music on their for us and was very friendly and professional.
We had a good experience with Kenny as well. We had to change our pickup time about 4 times and he was so patient and understanding about it. Great customer service from both Kenny and our driver!
one thing to note- when you sign the contract with them you are agreeing to tip the driver 20%...its right IN the contract (but not the price total) so don't be turned off by the review on here regarding the driver's tip. (I know I had reservations myself at first based on that review) We actually ended up tipping a bit more based on the quality of service.
Also good to know- sometimes it takes them a day or two to get back to you about non-urgent stuff, I think this is just because they aren't in the actual office all the time but they will get back to you and they were apologetic about the delay.

Amazing service!

This was my most disappointing experience for the day of my wedding. I want to be as fair as possible in this review since my issue was entirely with the driver we had that day so I will start to say that if I could just review Kenny (the owner) and the trolley itself I would be scoring this review with almost perfect 5's on everything. Kenny was a pleasure to work with. The trolley was beautiful and on time. I would absolutely recommend Kenny's coach as long as you don't get Richie as your driver.

Let me explain..

Again, Richie was on time and for the most part professional. The trolley looked great and he really knew what he was doing. My issue came at the end of his service. The night before the wedding my father and I put tips in envelopes for people we wanted to tip the day of the wedding so we wouldn't have to worry about it and I gave all of them to my dad to handle that day. We put what we felt was a fair tip as long as they provided the service. Beyond this we had intentions of providing additional tip money after the fact if someone went above and beyond our expectations. Richie did his job, I'll give you that but I wouldn't say he went above and beyond so I felt the $175 cash we gave him for 3 hours of service was more than generous. I guess Richie felt differently because I found out afterwards that he went to my father after opening the envelope he gave him and demanded more money for his tip. It was embarrasing for my father and my family. My guests were disgusted with Kenny's Coach (many of which witnessed it or heard about it, like myself, after the fact). $175 (or 18%) is a very generous tip (gratuity is something that should never be expected but apparently Richie thinks it is and not only that but he should always receive at least 20%) and to basically pull my father aside on that day that his daughter was getting married and say it wasn't enough is disrespectful.

I would like to also say that I emailed Kenny's Coach the day after it happened to explain to Kenny how I felt and it has now been over 2 weeks and I've heard absolutely nothing.

So bottom line, proceed with caution and if you decide to book them I would suggest requesting a driver who doesn't demand a specific tip amount or be ready to shell out at least $200 if you don't want to be embarrassed.

Instead of the traditional wedding limo, we opted for a more hometown feel of the White Wedding Trolley. (Plymouth used to run waterfront trolley tours, which made me nostalgic for this option) We also had our wedding party come along with us to an alternative photograph location, so we either needed to either organize a way that the 12 cars of people were going to follow the photographer and find parking, or go with our 34 passenger trolley idea.

The chauffeur was prompt and courteous, I cannot fault him for any disappointment I may have experienced. We were told that the trolly would be stocked with champagne, water and soda, however the stock supplied was less than antiquate for the amount of passengers.

Other than that, the trolley brought a special smile to our hearts, and our guests loved the uniqueness of our transportation.

Kenny's Coach was so great and easy to work with! They were easy to get in touch with and arrived right on time, if not earlier!, for the wedding day! The trolley was the perfect way to transport my wedding party!

Although there was no negotiating on the cost, I was really pleased with the services of Kenny's Coach. They arrived on time with a clean trolley and drove safely the whole day. I loved having all the space of the trolley as opposed to a limo.

We used Kenny's coach on our wedding day and I was very upset. We had heard nothing but good things about them and knew other people had used them for their wedding so we decided to go with them. The trolley was beautiful and perfect to accomodate my very large wedding party. However, the day of the wedding (mind you the pick-up/church/reception and everything were in the same city all within 10 minutes of eachother) I was over an hour late to my own wedding. This screwed up pictures, cocktail hour, and reception....my guests didn't end up eating till 8:30 that night). The driver picked my bridesmaids and I up over 40 minutes late (at that point I was suppose to be walking down the aisle). Then got lost and drove us through a parking lot. When I called to make the company aware of what happened, because I would never want this to happen to another bride, they blamed it on us! They said that the groom and groomsmen who had the earlier pick-up were late, however that was not the case at all! My groom and groomsmen were all ontime and arrived to the church on time even though they also got lost on the way there and a groomsman had to step up and tell the driver where to go. They sat in the church for over an hour trying to entertain guests who had been sitting there forever! We got married in the city next to where the company is based out of so for them to get lost was completely unacceptable. The drivers should know their routes prior to taking them. I would not recommend them to anyone. Not only was I upset about how late I was, I was extremely upset about how the company handled it not once appologizing for what happened!

If you are looking for a non traditional way to travel on your wedding day i would strongly suggest a trolley by Kennys coach. It was so much fun to travel with my whole wedding party. The driver was great and it was a smooth ride!

We had a blast in the trolley. Our driver was great, he even came into the church and straightened all the trains on my bridesmaids dresses before they walked down the aisle. Very professional!

Kenny was wonderful to work with. We were not to keen on our driver, but the trolley we ordered came clean and ready to go.

I found the trolley to be presentable, not over the top. The driver should of stayed home. He was late by 30 minutes and he got lost. He was not the most pleasant. If I am going to spend $1000.00 I do expect some courtesy.
The a/c was so so...This vendor was ok..but would recommend others. We arrived late and where rushed through our pictures. Nobody died so that was good.
The cocktail hour was rushed in the domino effect from the driver.
He made sure to REMIND us of his 20% gratuity...how bold! Well he did not get 20%..he got half of that for the time snafu. Where do these guys get off asking for tips...tips are provided for excellent service which is what we DID NOT get.

This was sucha fun part of my wedding and I loved working with Kenny!