Kensington Court Hotel
Ann Arbor, MI 48108
(map) Phone: 734-761-1799
Reviews for Kensington Court Hotel
GUEST




Overall it was amazing. A few negative comments though..
1. The colored sashes were never written down or ordered, so we had white chair covers with no sashes.
2. Kelly was great, just seemed really unorganized. (Our contract was originally sent to us with half of someone else's wedding details)
3. We were supposed to have drinks & appetizers in the bridal salon during the cocktail hour and instead our bridal party was fetching drinks for us.
4. The lady at the front desk in the evening was so rude to us it blew my mind. She was short, annoyed, and just plain rude to us. My cake lady dropped off a bottle of wine & a cake for us to eat and they actually made us carry it all down to our room instead of having it chilled on ice for us when the reception finished.
5. The pizza we ordered for ourselves, for after the reception was stone cold when we arrive to our room at...
GUEST




We enjoyed our experience with Kensington, but it became very full since they had multiple wedding and receptions on the same day as ours.
GUEST




We held our wedding here and since it was in December, the hotel was decorated very nicely for the holidays. We also had a breakfast the next morning for our guest and it was great to have our own room to visit with our family and friends.
GUEST




We held our reception in the Ballroom. There was more the enough space to sit as well as move around. Kelly and the banquet staff did a great job taking care of things for us.
GUEST




We used the Grand Ballroom at Kensington Court for our reception. We had close to 300 guests and there was plenty of room for everyone. I knew the first time that I saw the ballroom that it was where I wanted the reception to be held. The staff was amazing, very responsive and flexible. Kelly Knox was able to meet with us whenever we wanted, even if it meant working late. The hall provided all of the table cloths, napkins, place settings, and center pieces. I felt in complete control when decided how I want the hall to look on our wedding night. We didn't have to worry about anything the day/night of the wedding. The hall looked beautiful when guests arrived and the staff took care of everything that night, they even loaded the gifts into my parents' car! We loved Kensington Court!!!
GUEST




We have had an amazing experience working with Kensington Court Hotel. We booked with the hotel for both the ceremony and reception. Not only is their wedding package VERY reasonably priced, but the staff go over and above what was stipulated in the contract. Most notably on our wedding day we asked them for some assistance and accessories to compliment our decor and they obliged us instantly. I noiced many other details our wedding coordinator arranged without us even requesting them. To say the least, the service was top notch on many levels. I can honestly say I had a very relaxed and stress-free wedding day thanks to the attentive and skilled staff. The only areas of improvement had to do with responding to our emails a little more quickly (though we sent many at the very peak of wedding season) and there was a slight miscommunication between ourselves and the service staff about the reception schedule which might have been handled with a little more professionalism. Overall, I would highly recommend this venue to future brides and grooms. It was a pleasure sharing our wedding celebration with them.
GUEST




My husband and I used the Kensington Court for our reception only. And since we had a small wedding (70 guests), the Kensington had the right room for us ... and everything was perfect! The food was excellent, the service was lovely and everyone was extremely helpful.
One thing that my husband and I liked the best was the packaged plated dinners, which included the bar. He and I paid for the wedding ourselves and having the bar/drinks included was a huge weight off our shoulders. Typically, a separate bar bill can be quite expensive. Anyhow, the bar was limited, but that didn't matter at all. Everyone had a blast and the overall price was affordable and easy.
GUEST




While we were ultimately happy with the actual reception (which was all that took place here), the lead-up to the wedding and all of the planning were nightmares. The hotel's liaison/coordinator didn't respond to my emails or phone calls, reneged on things she promised to help with before we booked the venue, and made me feel as though she couldn't care less about planning my wedding reception. Before she had our credit card number, she bent over backwards to accommodate our schedule to view the hotel and talk about our options. Once we signed the contract, she did nothing but the bare minimum. Again, the actual reception was very nice, and the food was quite good, but to me, it wasn't worth the hassle getting there. I didn't need the extra stress; wedding planning is hard enough when everything goes well.
GUEST




Very nice to work with. Very professional. Whatever I wanted they did for me. Including setting up the whole room, placing all my flower petals, and wedding favors. I LOVED them.
GUEST




First of all, let me start off by saying I did LOVE the wedding, it was perfect. However, the head coordinator was not very helpful, but things did go smoothly. I highly doubt she's there anymore anyways, but...something to consider none-the-less.
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