Koyal Wholesale - World's Leading Provider of Wedding & Event Supplies
I ordered my favors from here and they were great once we got them put together but there were no instructions on how to put them together and we struggled at first to figure them out. Also, I ordered a personalized item from them and it took over a month for me to get it. Overall, I was pleased, but just a few set backs.
very expensive for not great quality. Came with no instructions and some items were on backorder
This vendor was wonderful, helpful, full of suggestions and quick responding to all questions and offered options. Economical and prices were reasonable.
We did not order flowers through Koyal, but had to select something from the list.
We did; however, order most of our reception decor from Koyal including table runners, ribbons, plate chargers, bride/groom signs, and hanging votive holders. The prices were VERY affordable compared to other vendors and it was easy to buy in bulk. Items we wanted were alwasy in stock and always delivered within a few days or ordering. I will definitely buy from them again when planning big events in the future.
I placed my first order ever nearly two weeks ago for an event coming up this Saturday. I ordered in plenty of time for the cupcake tier to reach us before the event. The tier came a few days early which was nice however it was damaged. So I immediately call and all I get was voice mail (this is on a Friday). I leave my message and Monday comes and no one has bothered to call me so I call them AGAIN. I speak with Elsa who informs me I need to jump through some hoops and take pictures and she understands that my event is later that week. So I stop everything and take the pics and send them to her all within the hour. Rest of the day and the next day goes by and NOTHING. I email and call requesting a follow up and I get an email late at night saying my replacements have been "shipped" and I should receive them before the event. So happy! That is until I get the email the next day from Jackie who tells me nope they won't get to me in time and actually have not shipped at all. She casually wants to know would I still like my replacement parts or a refund. No courtesy by way of a sincere apology owning their error in their serious time delay, no over night shipping for me to make my event, no care or concern at all for the customer and how grossly they have inconvenienced me. I still keep calling to get some answers and to speak to a supervisor but no one ever picks up the phone. I have left my 6th message today. I will be reporting this company to the Better Business Bureau.
Vendor response to review
Danette, I am very sorry to hear about your experience and about the level of service that you received. I'm also sorry to hear about the inconvenience we caused on the eve of your special event. We have fully investigated your case, and found that our agents did not provide the high level of service that we expect at Koyal. Following this investigation, we have taken significant steps to ensure that going forward, our agents and all team members will be able to provide the highest level of service to our customers. We understand that our customers have placed significant trust in Koyal to be a part of their special life events, and we honor that responsibility. We welcome the opportunity to discuss further and to hear from our customers. You may always be in touch by writing to firstname.lastname@example.org.
The staff at Koyal are friendly and helpful. They make every effort to expedite an order if called and asked to do so. Being able to speak with a live person who cares about your business makes Koyal stand out from other suppliers. An improvement I would like to see from Koyal however, would be the ability to pay on line with a credit card rather than having to call or fax it. Alternatively, Koyal should notify their clients that orders are still pending payment, as we assume that they have received faxed payment and that the order is processing, unless told otherwise. This can result in not receiving product on time for an event.
Vendor response to review
Thank you for your kind words and suggestions and for highlighting our service. We sincerely appreciate it :) Clients are able to pay online with credit card or via paypal so we're happy to look into why this was not possible for your order. We will of course continue to make efforts to improve our worldclass service and thank you sincerely for your feedback!
Not enough colors offered for the product I ordered
I loved that I was able to buy multiple items for my wedding in one place. I also loved that the prices were not over the top expensive and that I was able to buy in bulk. The shipping was also on time and the product quality was outstanding.
I loved the glass vases and favor boxes I got from you -- and I especially have to thank May. She went out of her way to explore all the different shades of blue you have in favor boxes, just to make sure the boxes would perfectly match my event. Now that's what I call service! Amazing! Package arrived on time, and I appreciated getting the Fed Ex tracking number immediately - was able to track the progress. Will definitely order from you again! (Thanks again May!!)
Daughter placed an order with them on May 1st. Never heard from them. Checked the status of her order after 2 weeks and their website still said "processing". I called today to ask about the order. The person said "give me a minute to get the tracking numbers for you". I hung up after 12 minutes on hold. When I called back, no answer and the voice mail system was full. Called back again several minutes later and was put on hold again and then the person came back on the line and told me they could start processing the order this afternoon. What about the other 15 days you've had the order?
Run from this "business".
Vendor response to review
I am very sorry to hear about your experience with our company and we are working to ensure that future experiences will meet your expectations. I checked in with our customer service agents to review this order and the issues associated with it. It appears that a change was made to the order by the customer in the initial stages, which caused it to be placed in the "on hold" category. Our agents did not realize this until you called in to check on the order. We are also experiencing much higher call volume this wedding season, and are working hard to resolve this by hiring more customer service agents. Once again, we regret the experience that you had, and are working hard to make future experiences more pleasant. Thank you.
thank-you! package was sent timely and well sealed, as you know, handling and shipping are the really cost inflated. your site was the best but,still cost was about the same as the others. do you coupons or specials?
Order plastic champagne flutes, they were just as pictured and packaged very well. Would recommend.
We loved our glass globes although they did seem smaller in the pictures - also wording was confusing, we thought we were getting more than 6 in a package. We ordered two sets - both came quickly and in good shape. Would order again.
I originally planned on ordering all my Ostrich feathers through a different vendor, but through the forums had heard of this website and decided to check it out and they were actually cheaper. Granted 8lbs of Ostrich feathers for 16 centerpieces isnt going to be super cheap, but it was the cheapest I could find so I was sold. However, I went to the website with intention of buying ostrich feathers and came out with damask cupcake wrappers, floral lights, etc...
So I would have to say Koyal did a great job and had everything you could think of!
We got several of the reception venue items from this site. They were quick, efficient, cheap, and had a great attention to quality on our items. We even got free shipping from them!
Great product, very competitive price and arrived in less time than promised. Would recommend this company to others.
Very easy to deal with and provided great service.
The products were beautifuland very affordable.
Product was good, priced fair and shipping was quick.
The crystal beads were not what i expected, they look a lot more like plastic than crystal and not worth the $50
Purchased some vases from this company. Wasnt to happy about their "Sorry bout your luck" policy if they arrive broken. They were not damages and actually were packaged well. Trumpet Vases are beautiful. The photos on the Web site are horiable color references for the rose petals. Will buy from again.
Vendor response to review
Thank you for your comments. Koyal Wholesale strives to achieve the complete satisfaction of our clients. Broken glassware is usually replaced, if clients follow Koyal Wholesale's Vase and Glassware Policy: Please inspect all glassware within 48 hours of receiving goods. If glassware is found to be broken, please contact Koyal Wholesale within 48 hours of receipt of goods and a representative will work with you to replace the items. Koyal Wholesale is not responsible for broken or damaged glassware after this time frame, regardless of if the bill to and ship to addresses are different. Digital pictures may be required to verify broken or defective merchandise. Please order glassware well in advance of your event date to ensure safe delivery of the products. As with any glass products, please treat all glassware with �common sense� care due to its fragile nature.
Loved the products.
very please with quality
One item (LED light strand) we received from Koyal Wholesale was defective. Upon notifying them of the problem, they immediately remedied the situation by sending out a replacement at no charge that very same day. We received the replacement in record time and are currently using it as originally planned. We definitely recommend Koyal Wholesale as a source for your decorating needs.
The place the pros shop! I always shop here and never am disappointed.
They have top quailty products that enhace any event!!!
RED CARPET EVENT PLANNING™ ABSOLUTELY LOVES Koyal Wholesale. They have the BEST selection of Event Planning Supplies ANYWHERE. If you are a DIY Bride or an Event Planner who needs that one unique item to take your event over the top.....THIS is the company to see.
RED CARPET EVENT PLANNING™
"Where YOU Are The...
Koyal Wholesale is a great resource for your wedding supply needs. They work with event planners as well as well as the public. You can be a do-it-yourself bride and still have access to beautiful products at wholesale prices! Jay at The D'Jay Company
With great variety, you will find what you need as entertainment professionals and as wedding planners and as bride from this great company. Koyal wholesale, I endorse you. Anita Stelling, CEO/Owner/Founder of www.shopbestweddingsite.com
Koyal Wholesale has the best prices and the most amazing wedding stock and party needs in the Inland Empire !
Koyal Wholesale has beautiful decor and supplies at great prices! I encourage anyone looking for specialty items for their wedding to check out what they offer!
I just received my first order from Koyal. The products are top quality and just as described on the web site. Shipping was extreamly fast (3 days)! I will definantly be ordering more items from Koyal in the future.
I have used Koyal on several different occassions. The products are amazing, the choices are overwhelming and the prices are better than competitive. The customer service is what keeps me coming back, when you are in a customer related business you can always tell when a company cares about their customers and Koyal definitely cares!
Koyal Wholesale is the world's leading wedding & special event supplies wholesaler, open to the public. We specialize in chic, couture and theme weddings and events. Our incredible wholesale prices
are 30-80% lower than retail prices.
Our more than 20,000 products include Diamond Crystal Wrap, Crystals, Manzanita Trees, Fantasy Land Trees & Crystal Beaded Garlands, Centerpiece Vases, Floralytes, Candles, Chandeliers, Feathers, Paper Lanterns, Floral Supplies, Cake Supplies, Catering Supplies, Ceremony and Reception Supplies, Disposable Cameras, Paper and Plastic Tableware, Champagne Toasting Flutes & Cups, Bachelorette Party Supplies, Gifts & Games, Invitations and many more wedding and special event products.
For all of your couture, discount wedding, party, and special event supplies, shop online today at www.koyalwholesale.com. Questions? Email us at email@example.com.
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Generally, we process and ship the same day if orders are placed before 2 PM PST. However, orders may take 2-3 days to fill before shipping. Once your order ships, it generally will arrive within 5-7 business days. Please keep in mind that we have no control over delays in shipping by FedEx, UPS, USPS or any other carrier.
Do You Ship to Canada?
Yes, we do ship to Canada. The customer is responsible for all duties/taxes administered by customs. To provide a full quote, we will need the following information: a) Description of products of interest, quantities, and model number (if applicable) b) Postal Code c) Event Date. We do ship glassware to Canada. Contact us at firstname.lastname@example.org.
Do You Ship Internationally?
Yes, we do ship internationally. The customer is responsible for all duties/taxes administered by customs. To provide a full quote, we will need the following information: a) Description of products of interest, quantities, and model number (if applicable) b) Postal Code c) Event Date. Due to its fragile nature, we do not ship glassware overseas. Contact us at email@example.com.
Do You Offer Rush Delivery?
We do offer rush delivery service. Please contact us should this service be required, as it is available for specific items only. Generally, for Overnight, Two Day, or Three Day shipping, orders must be placed before 2 PM PST. A standard $10 rush delivery fee will apply to all rush delivery orders, in addition to shipping fees. Rush delivery orders can only be placed by phone to ensure we can get the products to you in time. Please call us at (951) 734 3888, Mon-Fri 10AM-5PM PST, Sat 10AM-3PM.
Avoid expensive, local retail craft stores. With Koyal Wholesale, you can find over 20,000 wedding and event supplies, and pay wholesale prices. Buy more, save more.
Shop online http://www.koyalwholesale.com. Use coupon code WW50 at checkout to receive $50 off your order of $799 or more. Excludes tax and shipping. See site for details.
Questions? We'd love to discuss your specific needs. Email us at firstname.lastname@example.org. We specialize in working with DIY Brides and Event Planners.
Use code STOCKUP1 for $5 off any order of $125 or more.
Use code STOCKUP2 for $25 off any order of $500 or more.
Use code STOCKUP3 for $50 off any order of $1000 or more.
One coupon per customer. For full terms and conditions see below.
To prevent abuse, we reserve the right to discontinue or modify any coupon, at any time without notice. Enter the appropriate promotional code during checkout. This offer is only valid at the time of purchase and cannot be combined with any other offer. Applies to merchandise only and does not apply to shipping, fees, taxes, or other non-merchandise...