L & S Classic Limousine

920-730-8297

1 review

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Categories: appleton transportation Address: W6177 Plymouth St.
Appleton, WI 54914
(map) Phone: 920-730-8297

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Reviews for L & S Classic Limousine

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Overall Rating:

2 out of 5.0

Value for Cost:

Flexibility:

Quality of Service:

Professionalism:

Responsiveness:

09/28/2005

They did not come on time and when they did come an hour later they acted as if nothing was wrong and that they had pulled in on time. The communication between the people was not good at all- they gave me the run around to get reburied and they just did not want to give you a refund for their being wrong.

Vendor response to review

I was astonished at this review. Either the person has the wrong company or this is someone attempting to tarnish our reputation. We have never been late to a wedding or any other pickup we were scheduled for. Anyone who has ever worked with us knows that if there was any kind of problem, we would go out of our way to make it right. If this is a legitimate complaint, I would appreciate it if the person would email their name, wedding date and phone number where they could be reached to sue@lsclassiclimo.com and we would certainly work out a refund if we were truly in the wrong. Please allow us to make this right, if indeed there was a problem.

Updated NOTE:
Since I have all my contracts from past years, I checked the September, 2005 contracts. We did not do a wedding in Green Bay that month and all of the weddings we did that month were for people who we've seen again because they recommended us to their sisters or brothers or have used us for other occasions since. I hope the person who wrote this review will check back into their records and find the correct company and update their 'review'.

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About L & S Classic Limousine

At L & S Classic Limousine we provide personal yet professional transportation services. We want to partner with the bride & groom to provide the vehicle and experience they are looking for their wedding day. We are flexible and can adapt to changes if the weather or the situation calls for it.

FAQ for L & S Classic Limousine

What types of cars do you have in your fleet?

Limousine - SUV, Limousine - Standard, Limousine - Stretch, Sedan, Shuttle

Do you have liability insurance?

Yes

Describe your fleet and drivers:

We have vehicles for all different sized wedding parties. Our drivers are all friendly, professional and come dressed in black suit or tuxedo.

What (if any) amenities are your vehicles equipped with?

Real glass glassware, napkins and we bring along ice for keeping your beverages cold in the built in coolers.

Describe any special wedding packages you offer:

We have 3 hour, 8 hour and All Day Wedding packages, but can customize a package to fit any needs or desires.

Do you offer any special group discounts for contracting multiple vehicles?

Yes. We also will give a discount if the wedding and bachelor/bachelorette party is booked with us also.

Is there a minimum amount of rental time that is required?

Generally 3 hours is the minimum on Friday & Saturday, but we will make exceptions for winter weddings.

Do you charge for travel time?

No, we do not charge for travel time.

What is your overtime rate?

Because we customize every wedding to meet the desires, we will provide a quote for any additional time you may want but aren't sure of.

What (if any) associations are you a member of?

National Limousine Association

Additional Advice

Be sure your limousine transportation is properly licensed and insured (any vehicle that is rated for 16 or more passengers should have a U.S. DOT number and the name of the service on the vehicle).

If the location of your pickup is hard to find, provide directions or additional information to ensure your driver is able to find the location and provide the company with a cellphone number of someone who will be at the wedding in the event the driver has any trouble. This will likely not be needed, but you'd want to know if they couldn't find the venue or a traffic accident re-routed them and they will likely be a few minutes later than planned.