La Coupe Sauvage

If it were not for Amanda at La Coupe Sauvage's Healdsburg location, I would not be able to rate 2 stars.

AMANDA. She is the absolute BEST thing about La Coupe Sauvage's Healdsburg location. From start to finish she was amazing. She is a phenomenal at what she does! Not only is she fun, super stylish and just great to be around, she is patient and understands what you want when you explain it to her. Not to mention she's a master back comber, ha! The day of my wedding she did an absolutely wonderful job and my hair looked beautiful. I would highly recommend Amanda to anyone, but aside from her, I would have to unfortunately not recommend this salon for the reasons below.

When I first went for my trial I, unbeknownst to me at the time, met with a jr. stylist. I spent about 3 hours in the chair as she tried to do a loose updo. It wasn't working and Amanda stepped right in and a matter of minutes was able to accomplish what I was after.

A couple months later, I called to let Amanda know that I had decided to wear my hair down and also to touch base and make sure we were on track for the big day. They had no record of me nor my bridal party in their system, which was frustrating because I had previously given them my name and everyone in the party that would be coming to the salon that day. They had given me a time frame and how many stylists would be available and everything and now, they had nothing. So, whatever, she was very apologetic and I was fine with everything (simply because they still had that time frame open...)and I gave her the info again. (Thank you Haley that usually answered their phones. She was always so nice and accommodating as well.)

The week of the wedding, I was told that my FMIL wanted to get her hair done. No problem, I would call the salon and see if I could fit her in. Right? Wrong.

When I called, I did not speak with Haley this time. Although I will keep her name anonymous, the person I spoke with was the most tactless and rude person I have ever come in to contact with on a professional level; and I use the term "professional level" loosely as professional she was not. When I inquired into adding an additional person to the list, namely my FMIL, she became extremely agitated and made some extremely rude remarks to me, of which included words to the effect that she was frustrated with me because I obviously didn't know that they were trying to run a business. She kept cutting me off and simply yelling at me. She told me that I would have to have a jr. stylist do my FMIL's hair and wanted to know what my FMIL wanted done. When I told her I did not know, she barked, well I can't book something you know nothing about and we don't have time for an up-do. I responded with, well, if you don't have time for an up-do, then haven't you just answered your own question as to what style my FMIL will have? I think this just made her more angry. She shouted, FINE! WHAT TIME?!? And I responded, well, whatever time you have open between the 9am - 2pm block you've set aside for me. (which, by the way, she had also commented on the fact that I had NOT rented out the entire salon and they had other clients besides me...I was never told that I could rent the entire salon out, not to mention I was bringing A LOT of money into their salon that day and this was the attitude I was being given.)

By the time I had gotten off the phone with her, I was so shaken and appalled that I called my fiance to ask him what to do. He ended up calling the salon back and speaking with her as well and she apologized...to him...if she "had" been rude (I don't think there was any question as to whether she had been rude and she obviously knew she was completely out of line). The day of the wedding when we were at the salon, she said nothing to me, which made it even more embarrassing for her that she did not have enough professionalism or courtesy to come to me and apologize to me, the one she offended.

I am embarrassed that this salon employs persons of this nature and I cannot recommend that anyone retain services here, unless you specifically ask for Amanda.

In addition to ALL of the above, the second stylist that was to do the party's hair that morning was admittedly "hung over" and one of my bridesmaids had to re-do her hair herself after leaving the salon and Amanda had to redo my mother's hair.