We met with Nikki at Liberty Travel in Frackville, who has since been promoted to another office, but she was great and did a wonderful job helping to plan our honeymoon trip to Ireland. We ran into a problem while we were there - we planning on spending our last night in a castle, and realized 3 days before that it was 2 1/2 hours from the airport we needed to be at by 6 AM the next morning. I e-mailed the Liberty Travel office and was told that I could not cancel the reservations at the castle, even though THEY had made the mistake in booking a castle 2 1/2 hours away - we were told it was about an hour drive to the airport. Liberty Travel called the castle, and said that an employee there stated it was only 1 1/2 hour drive to the Shannon Airport, but we looked on the castle's website and it clearly stated that it was a 2 1/2 hour drive. After having someone back in the states call Nikki, she agreed to give us our money back for the castle so we could book our own accomodations, but it was a shame that it had to come to that. We were in a dire situation in a foreign country and instead of providing a solution for us, they drove us around in circles. The cost was great though. We will be thinking twice before booking with them, and we will SURELY be looking at everything closely instead of trusting a travel agent to book for us.
We used Jane Cabbot in Exton Square Mall at Liberty Travel. She was wonderful, and three days before the honeymoon called to say we've been upgraded and we get $350 back because our airfare went down! How cool is that. They were amazing.
We actually wound up using a Liberty Travel in Wilmington, DE but they are a national company and you can locate any of the branches on their website. Liberty Travel did their best in providing for us the perfect wedding and vacation package. If it weren't for Liberty, we would have never been able to book all the extra ammenities that were provided for us at Sandals Royal Carribean. They even told us when to take the vacation best to avoid any delays or peak travel times to avoid paying more. They also provided a lot of coupons for each of us after we received our tickets for places like Jimmy Buffett's Margaritaville in the Montego Bay airport, free travel by a car company, etc. and we did wind up using most of the tickets while we were there. I'm sure they vary from person to person. Liberty did everything they could to find what we needed in our price range and not once did they pressure us into something we could not afford which is why we stayed with them. They were very professional, curteous and delivered on any promises that they made. Thanks!
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