Liberty Travel

We had a good experience with Liberty Travel. Our friends recommended them to us, and we are satisfied with our choice to go with them. Our only complaint would be the response time. They were incredibly slow at responding, even after we left emails, phone calls & messages. At one point it took over a month for a response. But other than that it was fine. Certain things on our resort were not as expected, but this was due to changes in the resort, which the travel agent wouldn't have been able to predict. We had a wonderful trip and it was definitely a deal because it was so affordable!

Helped us get an amazing deal on a honeymoon to Italy. Loved everything!

We went to Liberty Travel to get our airplane tickets for our honeymoon. Usually we would just get them online but since we were going to Africa, we wanted some assistance. Originally we planned to go to Kenya and Sanjiv Chowdgary was helpful in getting us a better deal than I could find online. Later, we had to change dates and destinations and went back to Sanjiv. He worked to cancel the tickets and issue us new ones, which were the same price as online tickets. All of this would have been fine, except when we tried to get information on cancellation terms required for our travel insurance, things got difficult. First off, he wasn’t very responsive to email once we purchased the tickets. While he provided our receipt and most of the other documentation needed, he couldn’t provide cancellation terms. It seems that every airline has cancellation terms as do online travel sites. However, when I asked for our Kenya ticket cancellation terms, he said he didn’t know what we were asking for. We went back and forth several times and I provided examples of other cancellation terms I found online. He then told me they were part of the contract between the ticket provider and the travel agency and couldn’t be shared. After multiple attempts, I gave up and submitted our travel insurance paperwork. Luckily, it was approved minus the cancellation terms.