Lily's Bridal

I had an excellent experience at Lily's Bridal. When I got to the salon there was a sign welcoming me for my appointment, which I thought was a nice touch. I had previously bought a dress from David's Bridal and had a horrible experience there. For reasons out of my control I needed a new dress. With my wedding only a few months away Lily's was more than accommodating. I was treated so well there and I told all my friends I felt like I had been on "Say Yes to the Dress!" because of my experience. I was treated like I was the only customer in the store and so many choices were provided. I am a plus size bride and had called the store in advance to be sure they had sizes available for me. I also got a great deal on my dress! It was such a fun experience!

I first heard of Lily's a year ago at a bridal show when I saw a dress that I LOVED on display at their station. I was able to get an appointment the following week and I ended up buying the dress I first saw and fell in love with! Lily's was sooo great to work with and even though I knew right away that I wanted that dress, they let me try on all sorts of other styles so that I could have fun but also know for sure. Lily's also has a great "try-on" area with mirrors along one whole wall, a lovely couch for your mom and maids to sit on and they can even dim the lights to show you what it will look like in the evening. We ended up also getting my mother's dress there as well as the 6 bridesmaid dresses, all of which were simply stunning. They were incredibly helpful throughout the whole process and extremely reasonable in terms of pricing!

I tried on many dresses (about 30-40) at various stores in Maryland and I couldn't find anything I loved. Then I went to Lily's and found my dress. They have really unique dresses at an affordable price. The service was outstanding- everyone was so friendly and helpful. I got so many compliments on my dress from guests at the wedding.

I could not have been happier with my experience at Lily's Bridal. The bridal salon is very private and I felt like I did not have to fight for space in the mirror and did not have a ton of other brides there during my appointment. Their selection of dresses are beautiful and very affordable. Every employee I encountered was very friendly and helpful. Best of all, they were not pushy. When I thought I had found my dress, rather than immediately push for the sale, the sales associate began pulling other dresses that were similar to the one I loved to ensure it was truly the dress I loved and not just the style. I bought my dress during the first visit. Thank you Lily's for all of your help!

Everyone in the store was so flexible and helpful! I planned my whole wedding from Delaware (about two hours away), and could only have my dress fittings when I was in town to see my family. Lily's Bridal and Ann were so great about finding time to work around my busy schedule! I also got all of my bridemaids gowns from Lily's, and was very pleased with the dresses as well!

I would highly recommend Lily's Bridal to any future bride. The bridal consultants were professional and worked with me to find the perfect dress for me. It was an awesome experience.

These ladies are top notch ... The nicest friendliest n most professional women. No matter your size they are there to help you. They honestly realize that not every bride or bridesmaids are a size 0. They carry such a wide selection in sizes and that makes shopping that much more enjoyable. We got my bridL gown all bridesmaids n all tuxes here. No need to look anymore.

I love Lilly's Bridal and will continue to recommend them for bridal gowns!

When I went to Lilly's I was anxious about having to try on gowns because I truly dislike the whole trying on clothes process, but Kim (the owner) put me at ease and my consultant (Kristie) made me feel comfortable from start to finish. I loved the personal attention I received during my appointment, the large selection of gowns available, the great price point, and the wonderful layout of the shop.

I am so pleased with my gorgeous gown and so were all my guest! So if you are looking for a great experience and exceptional price, Lilly's is the place!

I went to Lily's Bridal to search for the perfect wedding dress. I had been to several salons in DC, Maryland, and Virginia whose dresses ranged in price from $1000 to $20,000. I found Lily's Bridal to have a wonderful variety of bridal gowns and bridesmaid gowns (different styles, colors) and an excellent price point, as I soon decided that I did not want to spend more than $3000 on a gown that I would wear only once. The gown I picked was only about $1500 but looked like it cost much more. During the production of the gown, there were some techinical issues and my gown arrived slightly later than it should have. The staff and manager at Lily's Bridal were quite patient and very helpful (despite my nervous breakdown in the store), and they assisted me with the alterations by contacting Anne's Silver Threads next door who worked me into her very busy schedule. In the end, everything worked out perfectly! I would definitely use Lily's Bridal again (hopefully I won't have to..at least for myself).

I did not end up getting my gown from here, but it had nothing to do with the staff or their service. I had a horrible wedding dress shopping experience prior to going to Lily's and wanted to give up on the whole thing. Kim at Lily's bridal restored my faith in the whole process. She was the sweetest, most helpful and pleasant person to work with. I had some questions we e-mailed back and forth about and she was always quick to respond. Even after I told her I had bought a dress from a different shop (Lily's one downfall is they don't have a huge selection) she still would contact me just to make sure all my planning was going well. Would definitely recommend this place if you want to go to a Bridal store where you are actually treated like a worthy customer who is making a huge purchase.

I walked in the door to Lily's Bridal after meeting them at a Bridal show and immediately saw the dress of my dreams. I decided instantly to buy it (it was only 1 of a few dresses I had tried). I was on a short time frame (3 months) and they worked with the dress vendor to get me my dress within 2 weeks. I had plenty of time from there to get the fitting completed and it is the most beautiful dress. The store was so nice in helping me with the whole process and the cost of the dress was well worth the value of how beautiful it was.

Service, Selection and Satisfaction. What more could you want. If you are searching for a fabulous dress don't go to a chain store. Don't go anywhere else before you stop at Lily's. I was having the most difficult time finding a wedding dress. I started at a large chain store..you know which one. The dresses there were made of cheap fabric with cheap beading. I then proceed to go to several bridal stores in Maryland. All I kept seeing were the same dresses.

As a bride in her 30's I was looking for a dress that was spectacular without being over the top. Dresses I found were either too plain or too much. I'm a petite person, with a lot of curves. Many other dress shops has one or two dresses for me to try on. Others would promise that they wouldn't squeeze me in a dress and then proceeded to do just that. One even suggested that I was just too picky. At one point, I was so frustrated, I was ready to just go to the justice of the peace.

Then I found out about one of Lily's sample sales. There were more dresses in my size at their sample sale than other store had in their entire inventory. Sadly, I didn't find a dress at their sample sale. However, the staff was so helpful I couldn't resist making an appointment to come back. Here is the difference that you will get at Lily's...they will know how a dress can be altered...remove pick-ups, add a corset, remove a train, add some beading. They will listen to what you want and help you look through their vast collection of dresses. For those with difficult mothers...they will handle them like nobody every else has. (Thanks Kim!!)

And when you find your dress...you will be amazed at the quality. Incredible details, quality fabric...I didn't need to wear a corset under my dress because it was so well made. I think it was the first time I was out in public without a bra since the 6th grade.

I could go on and on about the quality of service, selection but you get the point. I am one completely satisfied customer.

Lily's Bridal couldn't have been any more supportive/professional as I was looking for a wedding gown. They did have a few problems getting my dress in, however, they went above and beyond the call of duty to make sure that I would have my dress. I would highly recommend them to anyone that is wedding dress shopping.

I would recommend Lily's Briday to everyone! i had a wonderful experience, they were very helpful and friendly. The first dress I tired on was the one! It was reasonably priced and they kept me informed on when it would arrive, and called me as soon as it got to the store. It was pressure free shopping and they made me feel at home.

I had the most amazing experience with Lily's Bridal! The owner helped me find my perfect wedding dress, and gave great advice as to what veil and accesories to place with it. The veil I ordered came in and I realized it was the wrong one. The wrong tag had been placed on the veil I had wanted that was in the store. The girls worked to straighten it out right away and made sure that I was completely satisfied. I have recommended other friends to go to Lily's as well and would continue to recommend them in an instant! Thank you so much!!! =)

I love Lily's Bridal. Everyone was so terrific and my wedding consultant Jamie was fantastic. She was so gracious and helpful. My mother also bought her dress at Lily's. She was very happy and looked fantastic on the wedding day.
I also loved the invitations.

I tried on dresses at a variety of stores and found some nice dresses, but only at Lily's did I receive the extra special attention that every bride wants and find the quality of dress that made me feel so special. They worked around my schedule and were always available by phone. The alterations lady even gave me her cell number. I would definitely recommend Lily's and also Anne's Alterations. I can look back on the whole process of finding a dress and being fitted and smile. It was probably the least stressful part about planning the whole wedding. My dress had beading and nothing ripped or fell off while I wore the dress. Excellent quality and service!

Lily's Bridal treated me the way a bride should be treated. I am a plus size bride and went to so many other shops with no luck. Lily's Bridal has an amazing selection of plus size dresses. I didn't have to squeeze into anything or have someone else try it on for me. They should me how to emphasize my best features. I felt like a million bucks when I left Lily's Bridal.

Lily's Bridal is a wonderful place to choose when shopping for your wedding dress. They have a variety of gowns and offer exclusive dresses that you can only find there. I had a terrific experience and all of the consultants were amazing. A special thanks to Kim, the salon owner, who helped me a great deal over the past 8 months. I looked and felt beautiful on my wedding day and had many compliments about my dress!!

The moment I stepped in to Lily's Bridal I knew it was going to be a different experience. First they work with you one on one. You have a private bridal area too. I worked with the owner, Kim and had such an amazing time. Very relaxed atmosphere and fun. Great time had by all.

After reading the post from above I wanted to share my experience with Lily’s Bridal and then my experience with the so-called seamstress Anne that used to be at their store.

First, Dee was amazing working with me and she helped me find my dress. I ordered a bridesmaids dress as my bridal gown. I wanted a certain color and not a dress that was really full. It was my second marriage and more of a party. Lily’s Bridal was on point with everything never had an issue with them. Dress came in on time and had no issues at all.

My issues began with the seamstress that worked out of Lily's Bridal, Anne Graham. My first meeting was fine and then it went down hill from there. My dress was chiffon and I had a true issue with the way she hemmed the dress. It was awful. She got truly frustrated with me. Yelled at me and ran in to her room and LOCKED the door. I was in shock and had no clue what to do. Dee was at the store working with another customer and had to go get Anne out of her room. She locked herself in the room and refused to come out. I left with my dress and had someone else fix the dress. Anne Graham was unprofessional and just rude with the way she handled my situation.

Would I recommend Lily’s Bridal YES!! But do not use Anne Graham for alterations.

Lily's had great value and professional staff on the wedding side of things. It was also a nice bonus to have a seamstress located next door! Ann was amazing!! I found the perfect dress and Lily's made it even more perfect with the value and accessories!

Purplebird. I am the owner of Lily's Bridal and the way you were treated at the Perry Hall store was not acceptable. That employee is no longer employed with Lily's Bridal.

The dress size is based upon several measurements. Looking at your measurments, I see the dress would have fit pretty well in the waist and big every where else. If the dress went down a size it would have been an issue with zipping. I see that you tried on the dress in our inventory and that dress was helped to determine your size along with your measurements. So please realize we recommend the sizing based upon several factors but the size is truly the customer's decision.

Lily's Bridal has a 6 month order date/wear date policy for certain items. So the $20 rush fee was needed. We want to allow time for shipping and time to fix issues if something happens. Dresses do come in late and at times damaged. Lily's Bridal does not want to put our customers under any additional stress so we like to have the additional time for just in case situations. Alterations also take up to 2 months. So a dress can take up to 4 months and then 2 months for alterations. That is why the rush was needed. I do apologize if none of this was explained to you. As it should have been explained to you why we have the policy in place.

The service at Lily's was great - I was able to try on lots of different styles - the dress came in early and the alterations were perfect.
Best advice I received ...make peace with the day; do your worrying before the rehearsal - then let go and enjoy your wedding day!

The first day I walked in to lily's bridal ,I had no appointment ,and I thought that I may be asked to return with one,but Ann(who is actually a tailor,that works independently) welcomed me ,and helped me with all the dresses...I liked her alot because she really ,didn't need to do that...She is the nicest person you could ever work with..and It happened that I ordered my dream wedding gown from them.Ann altered it perfectly,and she had to go through the trouble of doing the alterations in 2 days prior to the wedding,due to my quick change of weight.
Everyone else there is very nice and helpfull.Thanks guys.

I can not say enough about this bridal boutique. They held my hand every step of the way and everything was perfect. I did everything here. I worked with Nancy, Dee, and Kim. They were so kind and helpful. I must say shopping for a gown was stressfull until I went to Lily's. Buying my dress at Lily's, I was able to receive discounts on everything. I also received a vacation package to a resort for doing everything with Lily's. Me and the hubby are looking forward to taking a trip in the winter. World Class Service from people that truly care about you.

Perfect! They make you feel at ease--love Ann!!!!
I found the most gorgeous dress here and Ann made it fit me perfectly!!!

LonnieAnn, you have to have my store confused with someone else. My employees have a dress code and Tshirts and Jeans are not allowed at all. Appointments are required but we will do our best to fit in walkins. Our store is also not set up for self service like the big box stores. We would never allow you to freely go in the back and try on bridal gowns that we purchase. We take great pride in our inventory, so we keep our bridal gowns in great shape. Our inventory is kept fresh by bringing in new and exclusive styles every month. Dresses that are not selling are either sold at our annual sample sale or donated to various charities across the United States.

I find this review not to be true at all as we love our brides and want to help them every step of the way. Our gowns are not in plastic bags, which cause the smell you are referring to. Our shop is 5000 square so there is plenty of space and is kept very clean.

All I ask is if you are going to write a review for it to be truthful.

Perfect, Perfect, Perfect. I can't say anything negative about my experience with Lily's. Everything was perfect. No stress, no worries. I purchased my gown, bridesmaids, mothers, accessories, and rentend tuxedos. Everything went perfect. The customer was AMAZING. You can tell they cared about me. I recommend this shop for the bride that likes to be taken care of professionally. I worked with Kim, Nancy, and Dee. They are such great people.

Tuxedos were perfect. We were in and out with no problems. They made renting easy. Highly recommend them for tuxedo rentals.

These ladies were wonderful. They made the experience very easy and relaxing and listened to all of my needs and provided me with them. I enjoyed my experience and would highly recommend them.

Admis, Lily's Bridal has honored the "deals" that met the packages that were always offered at Lily's Bridal. You did not meet the qualifications of either the gold or silver package at that time. As the manager of the store stated if you can provide any information in writing from Lily's Bridal with your "discount" information we would honor what was offered to you. You were not able to provide any documentation, so we followed our normal policies. If the former employee you offered something outside of the gold or silver package she did so with out authorization from anyone at Lily's Bridal.

Tuxedo information. It is sent over via our online form and the reason there was confusion was due to the lack of information on the form. He did not provide the bride's name so there was no way to know it was you to contact. If the proper information is not on the form we can only do so much.

Lily's Bridal was great! This was the only place I went to look for my dress, but I had been to several other bridal shops for my friends weddings. The staff at Lily's was helpful, but not pushy. They allowed us to look through the racks and pull the dresses I wanted to try. Their prices were reasonable. I ended up buying a discontinued dress off the rack that was in my size. For alterations, I used the lady who works out of Lily's Bridal (Anne Graham). Anne was absolutely wonderful and went above and beyond to make sure my dress looked perfect.

From the start Lily's Bridal has always made me feel so special(tears). I had shopped around driving past the store I should have gone to from the start. When I found my dress, everything I needed whether I purchased it from there was done at a professional level. Everytime I thought about my dress, I went to the boutique:)). The day I knew I had to pick up my dress for the wedding the staff was so helpful in calming me for my big day. I recommended Lily's to so many new brides because I was a Princess on our wedding day

The staff at lily's bridal is very nice. Some of the sales girls are almost a bit timid (maybe too many bridezilla's have come through). The inside isn't the most breath taking. The gowns completely make up for it. All the gowns are less than 2k and definitely rival the quality of the expensive dresses. My dress even had a built in bra! It came within the time frame stated and I had plenty of time to get it altered (I used Anne's Silver Threads next door). The dress was amazing and I saw one like it at a more expensive place for $5k! Definitely a great value and the staff is also helpful. I had a custom made blusher and they were also helpful in that experience.

Lilys Bridal is the first place I went and looked at dresses and yes I still did the go to Davids Bridal and do a bridal party day and still I went back to Lilys I didnt even need to try on this dress all that I seen and what sold me was the train

I went to Lily's Bridal to purchase my headpiece. I was on a 2 day long quest for the perfect headpiece. Out of all of the shops that I visited Lily's Bridal stood out due to their professionalism and their personable staff. They were great and helped to make my wedding day even more special.

After visiting two other bridal gown stores, I was very happy to find Lily's Bridal. In comparison to stores that do not let anyone but sales staff pick dresses, the staff at Lily's let me and my mom look through their dresses to choose which ones I initially wanted to try on. After I made my initial choices, the staff saw what I liked and pulled additional suggestions. I never felt rushed during my appointment and the staff let me try on as many dresses as I needed before I found the right dress. My dress arrived with plenty of time for me to have alterations done.

Lily's also has a good selection of veils and other accessories available in the store. I fell in love with one of their veils during my first appointment and ordered it after my dress was delivered. The veil also arrived in plenty of time before my wedding.

In addition to the great selection of dresses and veils, I really appreciated that Lily's dresses are priced very reasonably for a specialty bridal boutique. My dress looked fantastic and ended up costing about half of what I had initially planned to spend.

Lily's Bridal has a great working relationship with Anne of Silver Threads Alterations (reviewed separately), which is conveniently located right next door. As someone who does not particularly love dress shopping, my experience at Lily's Bridal was fantastic and I highly recommend Lily's Bridal to any bride looking for her perfect wedding dress.

Lilly's was great through the whole dress buying process. They were the first store i visited and even though I was pretty sure I found my dress there I still went and looked at other places. Well I ended up right back at Lilly's because no one else could be the look of that dress! They were all very helpful and especially when it looked like the manufacturer would be late shipping my dress. I could not have asked for a better dress shopping experience.

Lily's Bridal was an amazing experience. The variety of dresses were great, friendly and relaxing atmosphere. Did not feel rushed trying on dresses!! I would highly reccomend Lily's :)

They were soooo awesome with working with my needs!

I did everything with Lily's Bridal. My bridal gown, bridesmaids, mothers, and tuxedos. I worked with Kim and Dee from start to finish. Gown shopping was a great experience at Lily's. I didn't feel pressured in any way. Kim, helped me narrow down my choices and I finally found the one. I had such a great time finding the dress.

Bridesmaid dresses worked with Dee. I brought all my girls in at one time. It was fun and we had a great time trying on dresses and finding a dress that flattered all the different figures of my party. Dresses come in and needed minor alterations.

Tuxedos were perfect and they looked so great on the guys.

My mother and mother in law purchased their dresses from Lily's. Again no issues with their dresses.

For alterations I used one of the seamstresses that Lily's Bridal recommends. Her name is MJ. My dress was finished weeks before my wedding and they were perfect.

I had a great experience with Lily's Bridal.

Loved my dress and silver threads was great fro alterations!!

Staff was very helpful and I absolutely loved my dress. I had been to numerous bridal boutiques before this one and tried on ~80 dresses without finding anything that I loved. Lily's bridal had such a great selection and I was amazed with how beautiful my dress was.

I found Lily's Bridal by accident. After a miserable experience at a large chain store, I researched local dress shops in my area. I took a chance on Lily's but kept my expectations low. Boy was I surprised. I found exactly what I was looking for at a great price. The staff is amazing. The dresses are amazing. The prices are comparable to other chain stores. I walked away from Lily's feeling like I was their only client...that's how much time and attention they give to EVERY bride. They really care about you and making your wedding day amazing.

I didn't expect to purchase my dress when I did, and ended up loving it endlessly. The dresses are unique and not the typical designers that you would find in most boutiques.

Lily's Bridal was very professional. They made my experience their very magical. The prices were very reasonable and the quality top of the line.

Loved selection of plus size gowns. Sales person was respectful and helpful.

Lily's Bridal was the first shop I visited and found the perfect dress there almost immediately. The staff were extremely helpful, and the alterations and quality of everything was wonderful.

I had a great and private experience with this shop - which is how it should be. I especially enjoyed not having to share the store with any other brides during MY appointment time. I'm even more thrilled to have a one of a kind gown for my wedding day! I LOVE my dress from Lily's!

I will advise any soon-to-be brides to book early enough because you need at least 6 months to have your dress arrive in on time. This was probably the hardest thing to accept for me since I like instant gratification, but the shop was more than willing to let me come in anytime to try my dress on again and again...which totally held me off until my gown got in.

Dee & Kim were the best! I highly recommend them. To be honest, my first consultant was rude, but Kim more than made up for her. The shop also has great accessories. I purchased my veil & shoes here as well. I did my homework with other stores and can tell you that I'm very happy that I went with Lily's.

Lily's Bridal is great! I got both my dress and veil there, for a grand total of under $1200. I had the opportunity to work with both Kim & Dee, and had great experiences each time. They are super knowledgeable and really know their stuff. They listened to what I was looking for, and gave me additional ideas I hadn't considered. Kim ended up selecting my dress and as soon as I tried it on, I knew it was the one! The store has a great selection for brides of all shapes and sizes, and they are always running some type of sale.

The only complaint I had was having to follow-up with them on my own a few times regarding when the items came in, etc. Sometimes, it's hard to remember to do that when you're planning a million other wedding things. Otherwise, come check it out! I would highly recommend to any brides in the area!

I was one of those brides that didn't like any of the stuff they had on the rack so they actually went into the back and pulled out dresses from seasons past to help me find the one I wanted. That was amazing!
They have a person on site that knows a lot about alterations so she was able to give me ideas on how difficult or easy it would be to make changes.
Plus there is an awesome seamstress right next door! Talk about one stop shopping!
The only negative thing I had to say was that they weren't busy that day so I felt a little uncomfortable with all the other sales people standing around and giving me their opinions on the dresses I was trying on. I am a personal person and I know that choice is mine and hearing other people say how much they like the dress I had on just annoyed me.
Other than that, if you want people who will go out of their way to help you find "the dress" this is the place to go!

I got a beautiful dress at an afforable price. Everyone there was very helpful. And, their seamstress was very flexible in scheduling fittings. Overall, it was a very pleasant experience at a time when you need some sanity!

First off - I did not purchase a wedding dress at Lily's. Several reasons come to mind - one I was having a summer wedding and even though I told them I wanted a lighter dress, it seems all they had were heavy satin dresses - which had I not been having a summer outdoor wedding might have been fine. Second, they do not allow for photographs inside the salon, which makes it difficult (after dress shopping at several places) to remember what anything looked like. Their selection also seemed limited, though that could have been my size (16) but most dresses I tried on had to be clipped (which was ok, but doesn't really give you an idea of what the dress is really going to look like when fitted.) The consultants were very helpful, and it was a small place so we had the place pretty much to ourselves, which was nice. Overall, just be aware that you will not be able to take photos, so maybe come here first and don't go to another place immediately afterward.

Lily's was one of the best bridal boutiques we went to. Everything was laid out very well and I was not overwhelmed as I had been in other shops. The owner of the store actually helped me choose a dress. Before I even purchased a dress, I received a hand-written note from Kim, and I received a second after I bought the dress with Kim's cell phone number. We did have an issue at one point getting in touch with the owner, but we were told this was because she was having a family issue. We felt very comfortable in the store and even came back for the bridesmaid's dresses (we received a coupon when I bought my dress).

Anne Graham who originally worked within Lily's and is now next door did both my alternations and the alterations for my mother's dress, who bought it elsewhere. She did an excellent job! We felt confident in her abilities and loved the personal attention. During the final try-on, she found one little thing that needed be fixed and could have been done on site but she wanted to steam it again before giving it to us. She actually hand delivered the dress the day before the wedding saving us time and stress. She did a great job with the alterations and everything fit perfectly.

The experience at this shop was satisfactory. The dress took a long time to come in and I did not have good communication with the shop. When trying to contact them with questions I did not get helpful responses

The alterations on the Mother of the Groom's dress were horrible. Her dress had to be taken apart and redone by someone else the night before the wedding. The Mother of the Groom's dress was only barely ready in time for the out of town wedding to begin with as we couldn't get the seamstress to return any of our calls. Luckily I had my wedding dress altered elsewhere or we would have had major problems!!!

The MOB dress was purchased from the Perry Hall location. It was ordered over 4 months in advance and they MADE us have it rushed shipped for of corse more money. They measured incorrectly, resulting in a dress that was 3 sizes to big... No biggy, we had it fixed... anyway,
When we picked up the dress the completely unprofessional girl working the counter (with a mouth full of chewing gum, filthy messy hair & in a hoodie I wouldn't wear to sleep in) pointed us in the direction of where we could pull it off the rack ourselves. Never assisted us in unwrapping or asking if we needed assistance (mind you NOBODY else was in the store at the time). We took the liberty of going to the dressing room ourselves to inspect it and try it on.. and never ONCE did she come over and say... anything..... for $400... maybe a little brown-nosing is in line... we stopped at the desk were she threw some paperwork at us and sent us on our way..... Not impressed!

Lily's Bridal began as positive experience. After reading several positive reviews online, I went by myself on a Saturday morning. The girl that was helping me find dresses was very positive and helpful (Kristi). I found a dress I liked that was on the floor model rack. I purchased the dress although it was several sizes too big with the expectation that I could alter it down. I looked longer at the dress when I got home only to realize that all of the tags were taken out of the dress. I started having doubts about the dress and called Kim to verify their no-return policy. I decided I wanted to work on the alterations right away and find out some more information about the dress. After visiting the tailor next door I was feeling positive about the dress. I was still curious about the brand of the dress. The tailer and I asked Kim who told me it was by "Forever Yours." After my extensive brainstorming and learning about dress brands I had never heard of that one. Although the store touts exclusive lines (and expensive price tags), I learned that Forever Yours is neither expensive or exclusive! After checking their website and making several phone calls, I realized that their dresses retail for around $300-900. I called several bridal salons in the area and found the dress for sale for the manufacturer's retail price (Less actually, as it was discontinued). Lily's upsold this dress for over twice the retail price (which is at least 4 times the wholesale price!) When I went in and spoke to the owner (Kim) about what I discovered and tried to work out a solution, she yelled (I mean this literally) at me, saying that the store had been "nothing but nice" to me and that she just "wanted to get me out" of the store. Although I had calmly collected information about the dress and was prepared to work out a fair price with the owner, she responded emotionally and rudely. The only upside was that she very quickly decided to give me my money back, though first declaring it would "be in store credit." Having just declared how much she wanted me to leave the store, this didn't make sense and I asked her for a check instead. She obliged. On our way to the register, and with other customers in the store, the owner sarcastically berated the sales girl who helped me saying, "oh, I guess your just not going to get your commission now, all of that time you spent with her, now you're just not going to get your commission." I realize now that it would be much more beneficial for her to sell the dress again to another bride who would be less diligent about checking the facts. She could then get far above market value.

After researching and visiting several bridal salons in the area, I continued to discover unethical practices. (Another salon tried to sell me a "2011" dress. After researching the style, I discovered it was produced in 2002 and was discontinued. They would have "ordered" me their floor model and charged me full price!) Ultimately I used www.preownedweddingdress.com and found a brand-new dress that I loved at a reasonable price that was being sold by a recent bride. She had purchased a dress too early in her search and, realizing she wanted something different, was unable to take it back. My advice: Treat shopping for wedding dress like buying a used car. Know your facts, take a reliable friend, and don't get too emotional. Good Luck!

P.S- I am assuming Kim will soon be writing a rebuttal to my story. I'm not looking forward to being "yelled" at again, but I decided it was more important to share my story and hope that new brides can learn from my experience!

I was dress shopping with my daughter and dropped in Lily's in Glen Burner without an appointment. I know - this is a no-no - but we took a chance anyway. The gal at the front door (who was dressed in jeans and a t-shirt) rudely told us we'd need an appointment if we wanted personal attention. Told her that wasn't a problem, would rather look on our own anyway, she pointed to the back of the shop and said "have at it". But when we pulled a couple of dresses off the rack and went in search of a dressing room, the salesperson came rushing towards us and said we'd have to wait for a dressing room although there were rooms empty. When we were finally allowed in a dressing room - a salesperson magically appeared and stood outside the dressing room and never ventured more than 10 feet from the door.

When I asked the salesperson if they happened to have the dress in another color so we can see the difference between ivory and white, she turned away and said "I'm with another customer" although I never saw her with the other customer!

My daughter tried on a few dresses and we left. When we walked past the salesperson and the gal at the front door, they just let us walk past and never said a word.

I think the shop personnel was rude and unhelpful. The shop looks like it needs a serious cleaning, the dresses smelled musty and quite a few dresses look like they've been there for years.

We may have went on a bad day, but going on our experience - I would not recommend wasting your time.

The Lily's Bridal that I went to was in Perry Hall on Belair Rd.

I had excellent service here in the fall. The woman I corresponded with was great, but recently she left and I found out that the discount that I was promised was not a set discount that the store offered. Since she has been gone, I have been told at least 5 times that someone will call me back and it never happens. I was told that they will not honor the discount that I was previously offered and that there was "nothing they could do about it." I'm pretty sure that the store owner can do something about it if she wanted to. The owner will not talk to me and one of the main reasons I got my bridesmaid dresses and tuxes here was because the previous woman was so nice and because of this discount. Now that she is gone and the offer has been revoked I'm furious and at the end of my patience with this store. I understand the difficult situation, but deals need to be honored and I could have saved a bunch of money, time and effort by going somewhere else.

Also, when out groomsmen filled out the out of town order form and sent it in, they were each called and told that they didn't know who I was or who my fiance was. I had already purchased by bridesmaid dresses there and their lack of organization made me look bad and inconvenienced our groomsmen who then had to figure out what to do and if they had done something wrong. No one ever called me about this and I was only told that there was a problem through groomsmen. Why they didn't call the bride is beyond me.

Don't shop here!

My bridesmaids were all very frustrated because of the lack of service and flexibility. Also all of the dress' came in enormous, they all had to take in at least 6 inches. Also the dresses were ordered 3 months after what I was told. Also no one told me the store changed locations so I when I was asked to pick up the dresses I ended up doing a lot of extra driving. I would NOT recommend this place to anyone and I am so happy that my girls had wonderful tailors. This was by far the only set back to all of my planning, and it should not of been.

I want to tell my story because I am trusting of people and have learned not to take things for granted. I want other women to be careful when buying your dress and always make sure to check them before leaving the store.
On March 27, 2010 I tried on a beautiful dress at Lily’s Bridal shop in Glen Burnie, Maryland, which has since been moved to Arbutus. The floor sample had a pull in the back ruching. The sales lady said there is no discount for purchasing the floor sample, so I paid an extra $40.00 for rush 5 week shipping. I had not heard from Lily’s so I called the last week of May and was told the dress had not come in. Several days later they called to notify me that the dress had arrived but would take a couple days to unpack and steam. Finally 10 weeks after ordering I was able to pick up my dress. I was supposed to be getting a brand new dress, so I assumed it would be perfect and did not inspect it before signing the release paperwork.
When I took the dress for heming I discovered that it was the same floor dress with the pull in the back ruching. There was no label sewn in the sheer jacket and there was a hand sewn label in the dress with the care instrustions glued to the label.
I went back to Lily’s and asked to speak with the oswer. The lady at the sales counter said the owner, Kim Whitacre, was not in the store that day. I insisted that my dress was not the original floor dress that I tried on back in March. I showed her where the pull was to prove it was the original. She said she could fix it by cutting the pull. I requested that she not cut it, but she disregarded my request and cut it anyway. Her response to me asking why I did not have a brand new dress was that sometimes the dresses get mixed up and the new dress was already sold. I also pointed out that there were no labels in the jacket and she proceeded to tell me that not all dresses come with labels in them. Since my dress was not the new one I thought I should a get the $40.00 back paid for rush shipping and a discount for the damage. She only said she had the authority to return the $40.00 for the rush shipping and that after discussing the discount with the owner she would call me back. I have yet to hear back from any store associate or the owner of Lily’s.
I trusted Lily’s to provide me with good service, but later I saw a picture of the owner, Kim Whitacre, in the Arbutus Times and she was in fact the sales lady who I was dealing with the day I discovered I had the floor sample. After this I contacted the dress manufactured and they informed me that all of their dresses always have the labels sewn in.
During this whole process the only good thing Lily’s did for me was recommending Ann Graham, the tailor that is located next to Lily’s, (1605 Sulphur Spring Rd., www.AnnesSilverThreads.com, 443-304-2152). She treated me with respect, had my dress ready in no time, and was reasonably priced. She said that this is not the first time that Lily’s has done this to a customer and that they should not have cut the pull in the ruching because there is a risk of the fabric unravelling. Now on the day of my daughters wedding I there is the chance of my dress unravelling, and Lily’s is taking no responsibility for their poor customer service.

When I found my dress at Lilys Bridal I was in love with it. The price of it was marke way too high. When I aked for the designername and style number the staff stated they could not give that to me. When I looked in the dress there was not a tag. Only the size and the style number was cut out. When I asked why they acted like they had no idea what I was talking about. My mom and I went back and forth about buying the dress. We were both in love with it so we decided to go ahead and get it. When they measured me they told me the size and it was on our reciept. When they called to tell us it was in and to come pick it up. We got there nd the dress was the incorrect size. They tried to say that it was and our reciept must be incorrect. I tried it on an it fell off. I did not lose that much weight in that small period of time. They tried to tell me that it was possible! The floor model that I originally tried on did however fit. I tried that on again and they finally told us that we were right and we would have to order new on and pay half! We argued with them and they finally agreed that the mistake was their fault and we would not have to pay. They called 2 weeks later. The dress was in. We went again to pick up the new dress only to find it was the floor model! Again we had to agrue back and forth with them. I told the that tey would have to fix their mistake again. Not 24hours later they called us to tell us it was shipped and they had just picked up the wrong one. They would not say that the floor one was infact the floor model. Only reason I knew it was because of the markings on the dress and the no tags. When we went back to get the correct onethey told us that I would have to go somewhere else because I made the seamstress upset and she would not work on my dress. When I spoke with the seamstress she told me tha because I did not take the original dress they ordered (the one that was the inorrect size) that she could not trust a customer like me! I told her that wsa fine and I am sorry that I upset her but she should really try and think abou the position they put me in as a bride. The customer service was horrible. All of the staff continued to lie to my mom and I. We took the dress and left. They emailed me weeks later askig why I had not returned for a fitting! I emailed them back explaining that the seamstress told me that she would not work on m dress. They had the seamstress call me and she told me that I misunderstood her; we couldn't have it fitted at that time. She had been waiting for me to make an appointment. Again, another lie! I was very disappointed in my experience here. I did find a beautiful dress however. I would not recommend anyone going to Lilys Bridal.

So helpful! And wonderful gowns, for all sizes...