Macy's Bridal Salon by Demetrios

I went to the Macy's Bridal Salon in the Willowbrook Mall in Wayne, NJ. They were very nice and accommodating until I paid for my dress in full and then it seemed as if they could care less because they already had my money. They called me to tell me my dress was in and left me a voice mail saying that I "do not need to make an appointment". I went in on a Thursday during the day, a time I figured would not be busy and a time that was convenient for me. I walked in and there were 2 employees working with one person and no one even acknowledged my presence for the first 15 minutes I was there. At least say "Hi, how are you? We will be with you in one moment." I finally got someone to pay attention to me and she basically said I should have booked an appointment. I told her what the message said. She put me in the other room and I waited for another 15 or 20 minutes for her to get my dress. There was another employee that wasn't doing anything (probably could have gotten my dress for me.) I had to go to work and as soon as she saw that I was annoyed and wanted to leave was when she decided that she wanted to get my dress. So you finally see that I need to leave and you decide to make an effort now? So I made an appointment to come back the following Thursday. I call the morning of to confirm the appointment and the woman sounded like she had no idea what was going on. It took two people to look in an appointment book and tell me when my appointment was? I just don't get that. I get there and the woman hands me my dress and is like ok you're on your own. I decided at that point that I would not let me dress be altered there, so I decided to leave with it. All in all I love the dress and the price was right, but overall the shop is poorly managed and the staff is not very accommodating. All the paperwork and everything else takes way too long. it was not a very special experience.

My mother and I met the manager at a bridal show and we loved her! She had a few dresses on display and I fell in love with the quality and material. She didn't pressure us to attend their next truck show. Once I was ready to start looking, my mother and I made an appointment not knowing that I would find my dress. I received an excellent discount and was very happy. Our consultant was great! Very happy and highly recommend!!!

My Mom and I did the wedding dress circuit for a while before stumbling into Demetrios Bridal Salon at, of all places, the Cherry Hill mall! (who knew Macy's sells bridal?!) We had checked out Kleinfeld's and several in the Philly and Delaware areas. I tried on about 30 dresses but wasn't crazy about any of them. I also found most bridal salons to be inexplicably snooty (at the first salon we went to, we walked in and no one was around, so we started pulling a few dresses to try on--apparently, this is a big no-no and we were asked, rudely, if we had an appointment (who knew you needed an appointment?!) and were told that NO BRIDES may handle the gowns). Well, being a first-time bride, I didn't know the rules and was completely put off by the time I got in the fitting room. Fast forward to Cherry Hill mall. While we did need an appointment (I knew to call ahead by then), the women were super friendly and the selection was incredible! There was no silly rule about having a certain amount of time to try on dresses or a limited number, etc. I could try on anything I liked. When I came in and they asked me what I was looking for, I said, "I know I don't want white, I don't want lace and I don't want a form-fitting gown." Well, after ten gowns with no luck, Minnie (my fabulous salesperson) suggested a white, lace, mermaid style dress. Desperate, I gave it a try and guess what? I was in love. For a fraction of what dresses cost at other salons, I found the dress of my dreams, got reasonably-priced tailoring for last minute alterations and felt gorgeous on my wedding day (and all without the silly nonsense of other salons). For price, selection and service, I highly recommend Demetrios--ask for Minnie!

I loved my dress that I got from Macy's, but wasn't thrilled with their service. I really think it could have been smoother and dealt with a little bit better. At the end of the day everything was fine, but they didn't stick to the appointments I had and that was a bit frustrating.

My gown was beautiful and worth every penny!!! I am still getting compliments! The ladies at the salon were always so welcoming. At my final fitting, I almost cried because I wouldn't be coming back. One of the most touching experiences I've ever had in my life. I love those ladies.

These ladies know what they're doing!!! I went into the store not 100% sure of what I wanted for my dress, so they pulled a little of everything! After 4 dresses they found "the one" and I'm still head over heels for my dress and matching veil! I was assigned to a seamstress that took care of my every need and concern! Couldn't be happier!

***Note: This review is for the location in Cherry Hill, NJ (but for some reason it won't let me add them!)***

My experience getting my dress at Macy's Bridal Salon by Demetrios at the Cherry Hill, NJ mall was a mixed bag. Pros: I found a dress that I absolutely adored, and for only about 2/3 of what I was originally planning to spend. The alternations were done really well, and I got so many compliments on how incredible the dress looked (it really did make my day!). So, those were good things.

Cons: The service there was really hit and miss. The lady I worked with on the day I went in for my first appointment was great. But, after I ordered the dress, I ordered an extra strap and embellishment to go with it. When the dress came in after only 1.5 months (6 months out from the day), I figured I was in good shape with the extras. When it got to be only a month and a half away from the day and I hadn't heard anything, I called and was told that they would be in a week (yes, a week!) before my wedding. Naturally, I panicked about how we were going to have enough time to get everything done, but when I called, the lady I spoke with (not the same one I worked with before) was very rude, and I was essentially told that I was being silly and that they know when my wedding is. Long story short, the strap came in ahead of time (thank goodness) and everything worked out. But it was certainly not a stress-free experience by any means!

Overall, I think I would recommend them, because the dresses are beautiful, pretty reasonably priced and the seamstress is great, but be forewarned--order everything WAY ahead of time if you want to avoid a very stressful...

I bought my bridal gown and my girls' bridesmaid dresses at Macy's Bridal and really had a great experience!! My bridal consultant asked me what I was looking for and I didn't really know. So we started with one dress....she asked me what I liked and didn't like about the dress....and then we went from there. She really listened to me and with each dress we got closer and closer to THE DRESS. By the fourth dress...she asked me what I didn't like about it...and I told her there was nothing that I didn't like about it....that was MY DRESS!! :-) She then brought out a few veil's that went with the beading on my dress and I found a gorgeous veil :-) And I have to say, I didn't have to spend a fortune on the dress. I got the dress of my dreams with my veil at a really great price. My dress was ordered and at the bridal salon within 6 months. I had two dress fittings before the wedding and picked it up the week before the wedding. It was gorgeous and I received MANY compliments on my dress on the day of the wedding!!

I loved my dress, it was absolutely beautiful, and fit like a glove, but the manager was horrendous. She stepped on my dress and I caught her yelling at the staff in the sales floor.
I must say that Kathy, who helped me, found the perfect dress for me and she made me feel special. I purchases a dress and vail from Macy's and I it was absolutely perfect! Thank you Kathy

I loved the service I got at Demetrios at the Willowbrook Mall. Gessie was my sales consultant and my seamstress (now she is only a seamstress). She is AMAZING. I loved the dress, and had it hemmed, put on a bustle, and the sleeves made from an off-the-shoulder into a cap. My worry was that the dress would like like it was altered. However the finished product was gorgeous. Gessie also had a variety of bustle ideas for me to choose from. I had a beautiful and unique bustle which is what I wanted. I would recommend Gessie to anyone looking for a skilled seamstress.

I was not expecting to get my bridal gown at Macy's, but after reading a few favorable reviews of the service there, I had to make an appointment. I took two of my colleagues along for what I thought was just going to be a fun evening of trying on wedding dresses and nothing more. But of course, all of that changed when I walked in and saw my dress on a mannequin. Lets preface this by saying I am a big tomboy and did not expect to have any sort of emotional feeling upon finding THE dress, but there I was, having an emotional feeling about finding THE dress. But that would have to wait a little bit. Evelyn, our consultant, was friendly and nice. She helped me by pulling a few dresses that I picked, a few that my colleagues pickes, and a few of her picks as well. She was great at deciphering my nearly unintelligible comments about why I liked or didn't like particular dress. We were all having fun in our appointment, and I felt like she was just as excited as I was when it was finally time to try on the dress that I had seen and loved when I first walked in. It was absolutely perfect and I loved it, which was evident the second I walked out of the dressing room door. She encouraged me to enjoy the moment, sit in the dress, really feel how it felt and see if it was comfortable... all of which was great advice. She had me try on my previous favorite again, just to make sure, and it was for sure - I knew which dress I loved. I needed my sister to see it first, so they let me come back in and try it on that weekend, even though they had no open appointments and there was a trunk show going on. She loved it too, so we bought it on the spot, and Evelyn was able to give us a great deal. They also were able to store the dress after it came in for about ten months, which was so helpful given my tiny NYC apartment! My parents also wanted to see it in person but lived far away - about three months after the dress arrived, they were up for a visit, and again, Macy's was to squeeze me in so I could try it on and show it to them. Each time I called or came in, they remebered me by name which was a lovely feeling. I used their alteration service and had a great experience. Emily, the woman working on my dress, had great insight and did a fantastic job on the hem and bustle, and she and the office staff were very pleasant to work with. Their hours weren't the most convenient, but I work and live nearby so it wasn't an issue for me. In the end, I thoroughly enjoyed everyone that I worked with at Macy's and their alteration service. They took great care of me and helped me have the dress of my dreams on my wedding day. If you aren't sure about coming here because its a department store, then do yourself a favor and check it out. Like me, you could be very pleasantly surprised - and even find THE dress!

I had a wonderful experience with Macys in Wayne. The quality of their dresses really are top notch. I did look at other stores in the area and I will tell you-you get what you pay for! My dress was gorgeous and the price was under my budget!
I worked with Vanessa and she was wonderful! I had little idea as to what I wanted for a dress and she was patient with me as I tried on lots of dresses. She was always friendly when I came into the store and always called me back in a timely manner.
I had a little issue with my dress when it came in (which just had to do with my type of bra, not the dress) and the staff instantly sent it to NY where the dress was made.
At this time I remained in NYC getting my alterations done there. (FYI-Emily was amazing and completely made my dress custom fit and tailored to my body during our fittings. Definitely worth the trips to the city!!!!)
MY HIGH RECOMMENDATIONS for Macys come from the manner in which they helped me and my bridesmaids when our bridemaids dress shop closed (with only a days notice). Our dresses were already ordered and ready to be shipped and were stuck at the factory. Vanessa helped tremendously!!!!! She took care of the calls that needed to be made and the dresses were delivered within in a week (at no extra fee from Macys)! It meant a lot that they went to extra mile to help me out!
The only reason why I did not give Macys a 5/5 is because my bridesmaids had some trouble with alterations. Not with the actual finished product but with appt times and waiting for an additional 1/2 hour to be seen. Otherwise, Macys was perfect for me and I think you should definitely visit the dress shop to see what they have to offer!!!

After a very disappointing first look at David's Bridal, Macys Bridal Salon at the Menlo Park Mall in NJ was recommended to me by my Aunt, and I was immediately impressed by their selection and prices. Every dress that I tried on was beautiful, and there was a definitely difference in the quailty of the dresses at Macys Bridal compared to Davids Bridal, with prices beneath those of other boutiques in the tri-state area.

When I found 'the dress' I was exstatic. Denise, my seamstress, made me feel so comfortable with each alteration that was being made to my dress. By my second fitting, I knew the dress needed a little something to make it absolutely perfect, so I brought a piece of lace with me and Denise sewed it onto the dress; the perfect finishing touch.

I have never felt more beautiful in my life than I felt wearing that dress. It was absolutely perfect in every way. The only bad part about my wedding was realizing that this was the only opportunity I'd have to wear this dress! My husband, bridal party and guests are still talking about how amazing the dress was- I'd recommend Macys Bridal to anyone looking for the perfect dress at a great price.

Vanessa was my bridal consultant from start to finish. She was fabulous and a pleasure to work with. I can't remember the name of the woman who did my alterations, but she was very nice to work with also. My dress was absolutely amazing and EVERYONE was commenting about how stunning it was and how different it was. It didn't look like your typical dress. The dress was from the Platinum collection only found in stores. Alterations were a little bit challenging because I needed to have flowers moved around, but it was done very well. I also wanted the dress taken out in the waist area, but the seamstress didn't want to because she thought I would lose weight, which I knew I wouldn't. I weigh 110 pounds I definitely couldn't lose more weight! Eventually she wound up having to take it in like I said. When I went to pick up the dress 2 days before my wedding, the blusher she put on was the wrong color. However, the other seamstress who was there fixed it immediately. I would recommend Macy's Bridal Salon despite the few issues I had. No one is perfect! They did a beautiful job!

I was so pleased with my experience at the Demetrios store in Willowbrook. I worked with Kathy and she ended up just pulling a dress for me to try on that turned out to be "the dress!" They were never pushy. The manager, Lorraine, was so great to work with as well. I ended up purchasing the dress and veil that day and got a discount. My seamstress, Jesse, was fabulous! Luckily, I didn't need a lot of alterations, so that process was fine. Everything arrived in time with no problem.

The manager at Macy's was sweet, professional, and worked with me to find a time for an alterations appointment on a weekend (they only do alterations during the week). Overall, however, you won't get quite the same attention that you would at a smaller salon and the problems we discovered (too late) with the alterations make it impossible to rate higher than 3 stars.
My dress needed minimal alterations (cosmetic/by choice) and while the seamstress seemed nice the adornment we had her sew on was off-center when we came in for our fitting. They did mention she was new, but I thought nothing of it as she adjusted it while we waited (I didn't try it on after this adjustment and should have because it was still fractionally off-center). Unfortunately, we found out too late that she only sewed ONE button on for my supposedly French bustle! The gown's fabric was much too heavy for only one attachment, and the bustle broke DURING my cocktail hour... so I had no choice but to drag around the heavy skirt the whole time, leading my train to get stepped on (and dirtied) multiple times while walking around, dancing, et. al. I would contact them about it, but after the wedding, what's the point now? I cannot recommend Macy's Demetrios Salon at Wayne for alterations- purchase, yes, but see above.

My sister and I got married 6 months apart and both went to Macy's for our wedding dresses. Kim was our contact there and she was so sweet and nice all the time. She helped us both pick out dresses that looked great on us and we were both so happy.
The alterations are a bit expensive but it was definitely worth the price.

The dress came out beautifully with the alterations. Alterations were pricy however, but worth it.

I honestly stand by my rating for this place (especially after encountering the pushiness and negativity of staff at 3 other privately owned bridal salons in north jersey.)
I found the staff and service in this Macy's Demetrios to be ideal for dress shopping--welcoming, attentive, non judgemental, professional and not overly fake and doting. I love that that gave me space to wear the gown I wanted for awhile while I was thinking of buying it. In my various visits there, I have dealt with 4 different staff people, including the manager, and I've felt that the service by all was excellent. I have been to a total of 4 other dress shops and no place treated me as respectfully and professionally as Macy's Demetrios Salon.

I loved all of my wedding vendors, with the exception of Macy's Bridal in Wayne. We purchased gowns for the wedding party and flower girls and it was a lot of unnecessary frustration. Luckily, I bought my own gown elsewhere and they were very professional, but I felt bad that my bridal party had to deal with this salon. They were very disorganized and any time we went in, there was only 1 person to attend to everyone who came in. I should've realized the night we ordered the gowns that it was not a good sign that they couldn't find a girl's gown who was there, but I was just so relieved that the bridal party had found dresses that they all liked and were within their price range that I ordered anyway. It took them 2 and a half hours just to fill out the paperwork for the dresses! The next time I went in with one of the bridesmaids who couldn't make it the previous night to get fitted with the same saleswoman and we were there for 2 hours just for this woman to take measurements for 1 person! And after that the dress still came in about 3 sizes too big. They basically had to reconstruct the entire dress to fit her. All of the dresses were much too large and the fees for alterations were astronomical. Anytime I called to check on the dresses I either got someone very rude on the phone or someone who acted like I was from another planet and they had no idea what I was talking about. The only thing I give them a slightly higher rating on was the fact that they gave us 15% off the gowns for having a party of 6, but they more than made up for that with the alterations costs they bilked us for. I like Macy's for all other things, but definitely not their bridal salon. I would definitely not recommend them to another bride.

Because the girl who sized me did not do it correctly (another issue with this place) I ended up with a dress about 2 sizes too big. This ended up requiring lots of alterations to make it even remotely fit. The alterations were then extremely expensive.... which seemed unfair since they were the ones who had initially messed up on the sizing to begin with. The alterations ended up costing just slightly less than the dress itself did! AND, the alterations were VERY poorly done. I would never go back there if I didnt have to, and if I did I would take the dress elsewhere for alterations.

Good selection of dresses and will work price with you if you get other dresses there. Staff wasn't too friendly and seemed pushy at times. Get alterations done elsewhere it will be cheaper.

Amazing!!!Professiona;l, courteous, and patient. With my entire bridal party in tow, Macy's bridal was truly magnificent to work with. They were all professional, helpful and always there to assist and accommodate me. I would be in the mall and want to see my dress so I would stop in to see the floor sample and there it was without any questions asked. just an amazing vendor to work with.

My initial contact with the salon was very positive. The woman that helped me was very pleasant and attentive (I believe her name was Kathy?). However, dealing with the salon once I ordered my gown were a bit frustrating. I had to keep calling to find out the status of my gown and no one ever remembered who I was or why I was calling. When I arrived for my first fitting no one even acknowledged my presence and I had to stop a sales person to get someone to help me. I scheduled my second fitting with the seamstress during my first visit, but she had forgotten to write in my appointment so I had to reschedule for the next week. Again once I arrived for the fitting I felt uncomfortable as no one really paid any attention to me and had to yell into the office to get someone to assist me. I should point out that barely anyone there speaks clear English which was also very frustrating. Regardless of the lack of customer service skills, my gown was lovely. If you do decide to get a gown from this location just be prepared to be treated like garbage.

I got my bridesmaid dresses as well as my dress here. The service is not the best but in the end everything worked out and I couldn't be happier with the way my dressed looked!

I was on a limited budget and so I went to David's Bridal in Wayne originally, made an appointment and everything. My bridal consultant at David's really wasn't all the helpful to me, she would bring me a ton of dresses and hang them outside the dressing room door and then disappear again to go help another bride and all the dresses she was bringing me wasn't really what I was looking for. Plus I'm a tall girl (about 6') and none of the samples I tried on fit me, they were all too short so I couldn't get a good visual of how the dresses would look on me. The one dress I loved in the catalog they didn't have in stock for me try on and I was getting very disappointed with David's by the second. I bet by now you're wondering why I'm talking about David's if this is suppose to be review of Macy's but don't worry I'm getting to it-- I finally found dress at David's that I somewhat liked and could afford, however it was discontinued and too short. The consultant said she was going to call around and see if she could get the dress in my size in a long meanwhile she was off helping other brides and I was sitting waiting for an answer b/c I knew I would lose the dress at this price if I didn't jump on it. I sat for hours waiting.... and I was tired and starving so I told the consultant I was going across the street to the mall to get lunch and would return hoping for an answer on my cell. We went to the mall and just dropped into Macy's to see what they might have. We were greeted by Jessie (a seamstress/saleswoman ), who really didn't mind that we didn't have an appointment or anything. She listened to what I was looking for and started pulling dresses. She followed me into the dressing room and instantly told me my bra size by merely a glance, she left and came back with a corsett needed to try on dresses. She helped in each dress I tried on - so much different customer service than Davids. I tried on three dresses and I was loving the experience imensly. By the third dress I was in tears because the dress was so much more than I wanted to spend (but still less than some other pretenious stores)but it was just what I was looking for. The tears also appearred on my mom and MOH's faces too and I knew I had to splurge and get this dress and that was it, I had my dress. Oh and I while I was in the dressing room, David's called me back and told me that they couldn't get the dress in long and if I wanted to wear that dress (that was just barely long enough) that I would just have to wear flats instead of heels that would make it look obviously too short, and they put me on the spot and asked me to make an immediate decision if I wanted it or not ---- NOT!
I was happy with Macy's throughout the whole process, the only thing I would changes was some of the sales women I dealt with didn't know their jobs all that well (still in training) and the manager had to intervene way too often. One saleswoman almost gave me a heart attack when she couldn't locate my veil, but the manager stepped in and found it within seconds. But I think with time all the staff will eventually be on point like the manager. And at one point they called me to see if I could come in for one of my appointments earlier b/c the seamstress wanted to go home, I didn't take too kindly to that. Also I would have appreciated knowing the payment schedule ahead of time, when my dress came in they called me to come try it on, but I had no idea that I was expected to pay it off that night and I wasn't prepared for that (I didn't move $ from my savings to my checking for a debit purchase) so again that might have been something I would have been told if I was dealing with an experienced saleswoman or the manager, but all was resolved with no drama so all is well.
I would recommend any bride go to Macy's over Davids.

Hello ladies,
I am writing to share the exceptional experience that I had at this bridal salon.
From the moment that I walked into the salon, I was treated with utmost respect and dignity. My sales consultant was Elvira and she was very professional AND patient with me. And trust me, I was VERY indecisive. However, she and her manager, Lorraine were very patient, professional, and flexible with me and my family. Prior to going to this salon, I had visited a few notable salons in NY. However, the folks at Demetrios were much friendlier, more available, and more genuine. They were not pushy and rude. I would recommend this salon to ANY bride. You won't be disappointed. And no, I do not work there. I am a real customer who had a really good experience. Check this place out. Thanks and good luck!

I had a great experience with Macy's Bridal. My consultant, Kym, was the greatest! She was very detail orientated and made you feel as though you were her only client. She was so honest and helped me pick out the perfect dress, veil and tiara.

I would definitely recommend them to every bride!

I had a horrible experience with Demetrio's Bridal Salon in Wayne New Jersey.
They were incredibly unprofessional, made countless mistakes with both my dress and those of my friends and family who were in the wedding, and single-handedly were responsible for the only stressful thing with the planning of my entire wedding. I wasn't going to even do a review because I just wanted to put the entire experience out of my mind but I guess I owe it to other brides out there to let them know to be careful. I would not recommend that anyone use this particular salon or if you do fall in love with a dress they have then I would suggest taking the dress somewhere else for the alterations. If you do decide to stay with them then my advice is to be very clear about what you need/ expect, then pick one staff member to handle that for you and ask them when you can call to confirm that whatever it is you needed done is actually taken care of and do that. You will need to do this with every task or I am telling you nothing will get done. You also might want to see if they can order the dresses early enough so that if there are problems you aren't stuck with them because of time constraints. We ordered our dresses many months in advance but they refused to get the dresses in earlier than about 2 months before the event even though I am 34 years old and my size wasn't going to change much. By the time the dresses arrived it was peak season and we almost didn't get the dresses in time because of the huge workload that the seamstresses had. Oh, and for the shorter girls like me (I'm 5'4") ask about getting the dress made shorter to start. My dress had a lot of detail on the bottom and when it arrived it was so long that the seamstress had to cut the entire dress at the waistline to make it shorter (couldn't be hemmed b/c of the detail) but because of the flare out she couldn't take much and had to improvise by making extra side bustles. Of course I had to pay for the many extra hours of work that was for her and found out it could have been avoided if they ordered the right length in the first place. It was just a nightmare from start to finish. Thank goodness all of my other vendors were fantastic which I guess sort of balanced everything out!

Had 2 wedding attire done by macys. Daughter 2 years ago and son this April. All monther of the bride/groom/bridesmaid dresses done and they we fantastic. Maybe if people read their contracts and know that the measurements and sizes are wrong, they should say something prior to signing! Once you sign, you are accepting the measurements. Macys was courteous, responsive and their alterations were top notch.
We even got the seamstress to come to the wedding to help us dress!!!

I purchased my dress from Macy's 1 year before my wedding. They told me it would be in 8 weeks before my date but then they called me to tell me it was in just a few weeks later. The dress was beautiful and the alterations came great. I was a little nervous because they had me take the dress home 1 month before the wedding without any additional fittings. Luckily, it fit perfect and still looked pressed.

I loved my gown and my bridesmaid dresses. However, had I known how rude and unprofessional they were at Macy's Bridal, I would have gone somewher else. I have to say that the staff was always professional to me, but they treated my bridesmaids like crap. All 6 of them were measured incorrectly and their dresses how to be altered. My sister ordered her top (the dresses were two pieces) and when we went to pick it up, it was not the top she ordered. They tried to blame us for it saying that we wrote down the wrong style number. We didn't write down any style number, they did. Then they had the nerve to say that they'd see what they could do about not charging us for a replacement top. We refused to pay for another one b/c they ordered the wrong top. When it came time to get alterations, 3 of my bridesmaids took their dress elsewhere. 3 of them got their alterations at Macys. The steamstress was very rude to them and after paying $160 a dress, their alterations ranged from $90-130. I would not recommend them at all. They have a great dress selection but the staff is either rude or incomptent. It's not worth it.

Just okay. Turned out okay in the end but along the way, there were quite a few bumps!

This place was a disaster from the second I walked in the door. The staff is not courteous at all and they do not know their product. They often make mistakes on orders and do not accept the responsibility for their mistakes. I had several bridesmaids' dresses come in the wrong colors and sizes and it took several months for them to correct the many mistakes that they made, and they did not do it happily nor was it easy for me to keep track of what they were doing to remedy their errors. Their alterations aren't very good, either. They made a dress that was supposed to be let smaller instead of bigger, and then tried to blame me for the trouble- this was a week before my wedding.

The corporate office (Demetrios, not Macy's) is lovely and this Bridal by Demetrios is very poor reflection of the service that Demetrios expects and deserves from his employees.

The dress I got there was cheapest I could find it. It was my dream dress, so there was no settling. The service was ok. The one nice thing was that the lady who helped me the first time said hello to me everytime she saw me there. It was not the best service I have ever had, but it was also not the worst. Also, I had a small situation when I was getting the dress altered. On my wedding day, I found out the they had cut some of the hooks of the detachable train. Luckily, we have safety pins and were able to safety pin it up.

I had a great experience with Macy's Bridal. My consultant, Elvira, was the greatest! She was very detail orientated and made you feel as though you were her only client. We ended up having an issue with the company that they ordered my tiara from, but they worked hard and got the problem solved. I didn't regret one moment with them.

I would definitely recommend them to every bride!

Although I found the dress of me dreams here & they dresses for my girls, the staff at the macy's bridal were not up to par. There was only one woman there who could actually pin a dress correctly. I would recommend for their selection but not for the staff.

I experienced a lot of problems in the beginning of my search for my dress at Macy's Bridal Salon. They went through a few managers while I was there, but overall it was an okay experience. They did not make me feel at all "special" or make me feel like they were helping me on my big day. I also had my bridal party purchase their dresses here as well, they felt the same way. Nothing special about this place except they offer very reasonably priced dresses.

I went back several times to try on different gowns. They were usually pretty helpful. I say usually because there were times when they were very busy and could not be as attentive. I was very happy with my gown and with the alterations that they made (even though it was quite expensive).

We had several problems with ordering attendants gowns that were blamed on us, no one on the staff took responsibility for the error. When a gown needed to be reordered I had to "eat" the coast for fast shipping. However alterations were done by a very professional staff. Recommend East West Bridals Inc Secaucus NJ over Macys!!!

I was pleased with the service I got from Macy's Bridal Salon. They had a great selection of dresses in a wide price range. This is where my dress came from (I used another store for the bridesmaids). I also chose to have the dress altered elsewhere because I felt that their prices were too high.