My Fiance was living in NY temporarily and bought the ring at a jeweler while there. My fiance custom designed the ring and the jeweler was confident it could be done. It was just a three stone setting in a row so it should have been simple enough. When he first picked it up there were very obvious flaws like the stones were not evenly set. The spaces inbetween were not even at all. They had to fix it 3 times and delayed the ring a month! We couldn't believe they were ok giving a customer the product in that condition. Nice guy just really not a perfectionist.