Marriott-Cal St University

I have mixed feelings about the Marriott. On one hand, everything turned out well. They provided a shuttle for our guests to the Summit House, and the breakfast was really good. On the other hand, the hotel was the most stressful part of the wedding planning. Their banquet manager never returned calls or emails. I only got ahold of her after I called the general manager… and he even took a week to resolve my problem. When our guests (and I) called to make reservations, they’d tell them that our room block was full, even thought it wasn’t. Then, the reservation person promised me champagne and chocolate covered strawberries and upgraded me to their deluxe room. Later I found out the hotel doesn’t have a deluxe room (it has a suite, but we weren’t booked for it), and doesn’t provide champagne or strawberries. In the end it was all resolved and they handed out our Out of Town Bags, upgraded my husband and I to a suite (no strawberries, wine, champagne, flowers), and provided rooms to everyone, but the hotel, which should have been the easiest part turned out to be the most time consuiming of all.