Marina del Rey Marriott
Marina del Rey, CA 90292
(map) Phone: 310-301-3000
Reviews for Marina del Rey Marriott
GUEST




We held our reception at the Marina del Rey Marriott's in the Bayview room which is the top level of the hotel! It has glass windows that display the views of the ocean, marina, mountains and downtown. It was amazing and exactly what we were hoping to be provide to our guests flying in from out of town. And it was much more affordable than many of the other Santa Monica hotels we had looked at. The views are breathtaking and the staff was amazing. Janet Luna put on our wedding. We had been working with another wedding planner at the hotel up until the last week when she left the company and Janet took over and did a great job, was very responsive and really put me at ease after working with someone else for months! She was very accommodating helping with the room blocks and some space in the Glow Lounge post reception. The chef was also amazing, the food delicious and even catered to my vegan and gluten free family members. The night was magical and perfect!




If I had a choice to do my wedding over again it would not be here. I was disappointed in the the wedding coordinator they assigned us, the room they gave us, and most the staff they hired for the day of the event. Read below for more detailed information.
* The day of wait staff: My guests told me the wait staff was not friendly and hard to communicate with. Especially during passed cocktail hour and dinner. One of the 3 meals we offered for our guests was incorrect. We ordered Chicken saltimbocca and got Herb Chicken (it was good, but not what we ordered)
* The Marriott Coordinator: If you are getting married here Please hire at least a day of the Wedding Coordinator, I think it would help a bunch. I feel bad for writing such a bad review, but come on, I plan on getting married only once in my life that is why I choose the Marriott for their reputation and I trusted the money we spent with the Marriott would come with reliable staff. She just needs to be more organized. I had a friend of a friend that got married at this same location, and she said I should think about hiring a day of coordinator, but the Marriott assured me I had the best coordinator on their staff, and not to worry. So I trusted they would get their act together.
*The room: The play it up like it is a great room they give you “the Presidential suite” It was not well cleaned, the couch had seen better days, the bathroom toilet paper holder was broken, etc,. We called for housekeeping twice for clean towels and glasses and asked the bellhop to send her over as well. Nothing, they never came. The housekeepers cart was in the hallway all day; we never saw a housekeeper, so my bridesmaids ended up going over and dumping our trash and grabbing some clean glasses. FYI it was still there later that afternoon on my way down the get married, I remember because I had to squeeze myself and my big white wedding dress past it.
* The hotel: The Hotel itself was not very clean, aside from the lobby area. The elevators were all smudged up, trash in the hallways, old beer bottles lying around on the 9th floor and on the stairs leading up to banquet room. I am assuming they were from the wedding the night before, but it was now going on 4pm it should have been cleaned up by then. While taking pictures my photographers and I had to kick trash out of the way for pictures. Can you imagine that???? Me in a big white dress moving trash around in the Marriott! I had to ask that it get cleaned up before the wedding started.
*Management: well in my opinion the management either does not care or just does not have a clue about things. Their lack of concern for our dissatisfaction leading up to the wedding and after was very sad. It felt like to them we were already booked, they had our money and that was all that mattered.
*Misc: Once we got that itemized bill we found a few things they overcharged for or charged incorrectly, like they charged us for the Bride and Groom rooms (which was suppose to be part of our package) We still have not yet received our Marriott reward points for having our function there and booking at least 8 rooms there. It has been two months since the wedding.
What I did like:
The Valet guys were so sweet and happy for our wedding, Front desk staff was friendly and fast, I loved the fresh flowers in the lobby. The Lobby bartender was very friendly and our post wedding breakfast we hosted the next morning at the restaurant near the pool was very good. Daniel our sales manager was great and very helpful; he helped out when I could not get a hold of the Marriott coordinator leading up to the wedding. If you have to book an event here, make sure you talk to Daniel Madaule, he will take care of you as much as he can. The views from the bayview ballroom for the reception are unlike any other I could find. I wanted city lights for my wedding, and I got them. Really the view is what you pay for at this hotel.
Sorry for the long review, but I hope it helps somebody.
GUEST




The Bayview room is amazing. It is such a beautiful room. There is a view of the water both marina and ocean and then a view of the city. It is one of the most magnificent views. It really set the mode for a beautiful day.
GUEST




I only had my reception here and it was gorgeous. Had I not been so organized and on top of everything, it would have been a disaster. I don't know if the staff here was over worked or just lazy, but nothing got done that I asked for. NOTHING! there was zero responsiveness to my emails and phone calls. Things that we had planned were not executed at the wedding. Complete disorganization. Maybe that's what you get when you find a "good deal"




Even though this is a big, corporate hotel, it still has that romantic feel as a result of being in a great location with fantastic views.
Patrick (director of catering) is one of the best. Focused and down-to-earth.
I've had the honor of working with Patrick... And DJ'd at the Marina several times in the past.
Terrific team, and a wonderful location (next to the Marina and ocean)...
-DJ Crash
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