Men's Wearhouse (Brea, CA)

Everything was so smooth and headache-free. All of the men went one day, got all their fittings done. The tuxes fit perfectly on the day and we were able to return them the next day to ANY of their locations without any problem.

We did not have any problems with our tux rentals. The staff was very helpful and all of the tuxes fit perfectly.

I would definitely NOT recommend Men's Wearhouse. I had awful customer service at the Fremont (nor cal) and Brea (So Cal) location. I think they just know they are convenient since they have multiple locations so they don't have to try.

My father's tuxedo fit horribly. What is the point of taking measurements?! The jacket ended past the middle of this thighs (he practically looked like he had no legs) and the collar did not go all around his neck while the rest of the shirt was huge on him.

I told the store that I understand my father is petite and it was hard to find something that fit him and just wanted to get a refund on 1 out of the 9 tuxedos we rented from them. They were completely not apologetic for the fit and accused me of wanting a custom tailored tuxedo. :roll: (this was in the Brea location) I had to speak to at least 3 different people and wait a very long time in the store. They first told me no refunds and then said they will refund me all but a cancellation fee. I pointed out that I was not cancelling but it was they who could not provide a tuxedo that fit. Of course I want my father to walk me down the aisle in a tux! He ended up doing it in a suit he already had. After haggling for a half hour, Men's Wearhouse finally refunded us the money.

They don't believe in doing anything as a courtesy for customers. My ring bearer was one day late to get his measurements for his vest and tie and they wanted to charge $20 for the $17 rental which we asked them to waive as a courtesy since we have spent over $1000 with them already, renting their most expensive tuxedos. We found out from headquarters that the store is able to do this but this location refused to. So we ended up just cancelling that small part of the order. (this is in the Fremont, CA location)

A minor problem was that my husband's shirt was supposed to be ivory to match my dress but it was white. Luckily he was the same size as his brother so they switched on the wedding day.

My friend just got married yesterday and was very worried days before her wedding because instead of shipping the tuxedos to southern california locations they had shipped to a northern california location. Also some tuxedos did not fit the groomsmen and they did not find this out until it was too late since Men's Wearhouse had shipped to the wrong location.

All the groomsmen's tuxes fit perfectly and the customer service at Brea's location was very good. We can not complain.