Mermaid Luxury Transportation Ltd. (Limousines and Coaches)

Was 15 minutes over our time and they charged us $175 for overtime service. Sent emails asking for clarification on there policies for overtime service and to ask why the driver would let the company charge my credit card instead of paying cash for it. I never heard back.. Very poor customer service and I think the driver pocketed the cash. I only had $20's so I gave her $180 and she didn't give me the $5 change back. Ended up paying over $1000 for 4 hours (and 15 minutes of sevice). Never would I use them again and don't recommend them to anyone else!!! This was the Hamilton site. I'm sure there all the same

Mermaid Limo was great to deal with. They were organized and very professional. Our limo driver was on time, even early, and the entire day went without a hitch. The driver was extremely nice. I highly recommend this limo company, and intend on using their services in the future.

I was so happy with you guys- thanks so much for being awesome and fun.

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

We just used this company for our wedding last week and i was extremley sastisfied with their service. There price was the best that we found and i did shop around alot. We had the 14 person Expedition which was such a gorgeous car. Our driver showed up early and didnt mind waiting around which was good when you have a bunch of girls trying to get ready. Im not sure of my drivers name but he was amazing. Always running around helping me out and in to the car. He was funny knew exactly where he was going and even lit me smokes to calm me down (outside of the limo of coarse) before the ceremony. I would reccomend and use this company again before any...

The daily limo service was very professional, and on time. Our late night pick up didn`t show up and when I spoke to the company about it they said I changed the time and this wasn`t the fact.

They were prompt and the limo was beautiful. They were on time for all our pick-ups, driver was courteous. They were flexible with pick-up times and decent priced for a last minute reservation.

Let me just start by saying that the actual Limo and our driver was amazing. However when I went down to pay the balance ( keep in mind I am out of town) there was nobody at the desk to assist us. After ringing the "bell" numerous times a lady came out and very rudely said " I am with a customer you will have to wait" We waited approx 30 minutes and she finally came to serve us. Upon giving her the details as to where we needed to be taken she again was ignorant and said " Well you will have to find out what street that park is on so our driver knows" My response was simply... There will be 20 of us in the limo bus I am sure one of us can give the driver directions. Aside from snotty office staff they are a good company. Again our driver was simply amazing.

would recommend it for friends! thank you

They were very good & they really did an outstanding service beautiful vehicle & great value for what we got. Thank You so much to this service they made our day really special.

Was able to book on very short notice (although I don't recommend leaving it as long as I did!) The limos were all very nice - ours was kind of hot inside and the driver could not get it to get cooler so we just cruised with the windows down. But the driver was very professional - provided red carpet service and champagne and juice in the limo. Also, the location is hard to find (close to Burlington St. on the right-hand side) but it's worth it when you do!