Miami, FL 33132
(map) Phone: 305-374-3900
Reviews for Marriott Biscayne Bay




When we were disappointed in our first room, the hotel manager immediately offered us the Vice Presidential Suite – for two weeks, at no extra charge. The restaurant staff became personally involved in our honeymoon, recommending places to go, preparing special dishes and comping occasional drinks. Every time we appeared in the lobby, it buzzed about how we were on our honeymoon and we certainly got the red-carpet treatment. I am from Florida, and it is rare in an area that is inundated with tourism for a staff to be so extremely courteous. We are both well-traveled and agreed that this service was above any we ever experienced.
GUEST




The Marriott is incredible. Definitely lives up to its reputation. The staff and service there is impeccable. Miguel (now the sales manager for catering) & Michelle (my event coordinator) truly went above and beyond. They took care of everything and threw in a lot of extras. We never had an empty glass. They had asked what we would be drinking prior to that evening and they kept the drinks coming the whole night. It was awesome lol. The food was amazing the bar was fully stocked and the bartender was awesome she was an older lady and indulged all of our drunk friends request. I highly recommend this venue to everyone. I could not have been happier with the way they pulled together this event for me. It totally surpassed any expectations I may have had. At the end of the night we went to our suite to find that they had cleaned up everything, and left a huge tray of strawberries, whipped cream, chocolate syrup & Champagne waiting for us. They also included a great little card and a coupon for a free breakfast for 2 the next morning.
GUEST
GUEST




The entire staff especially Darelene helped make our day everything we dreamed and more. It was one so smooth and stress free and the staff helped make it like that. I am so grateful for all that they did. Our entire party raved about the food, venue, and staff.
GUEST




Bertha was great during the sales process. She is a big reason why I chose this venue. She helped me envision my reception and I felt 100% comfortable putting down a deposit. Vanessa Wehner was my coordinator and she helped me customize a menu with a Caribbean flare. My guests raved about the food and said that my wedding was the first wedding that they walked away from feeling full. All of the staff was attentive and professional. My wedding day was truly special and everything that I hoped that it would be.
GUEST




Having our wedding at the Miami Marriott on Biscayne Bay was one of the best decisions we made for our wedding day. The service everyone provided us was wonderful. Everyone listened to all our questions. Bertha Galindo was great in being able to give us a price we could afford. Darlene, event coordinator, made everything run smoothly on our wedding day. Darlene, made sure that all our vendors were on time and had everything in order. We did not stress one bit on our wedding day and we actually were able to enjoy our wedding. The food was absolutely delicious!!! I highly recommend the Miami Marriott for any event.
GUEST




We couldn't be happier with our choice to have our wedding reception at the Marriott Biscayne Bay! The bayview ballroom has a beautiful view of the causeway and bay with floor to ceiling windows, and everything in the hotel has been recently renovated so it feels and looks like a new hotel! The service we got from the events team and everyone at the hotel was simply amazing. We always felt like their most valued customer, from the events coordinators, to the servers, bartenders, etc. All our guests were impressed with everything and the food was also great.
GUEST




Bertha took great care of me throughout this planning process. She really made it all so much easier. She was extremely attentive and helpful. I appreciate all her efforts and organization in making my wedding day as smooth as possible for me!
GUEST




Kristin was amazing! She did a fantastic job helping us through all our demands.
GUEST




Our wedding was more than I could've asked for at Marriott Biscayne Bay. From the first meeting with Miguel (the Director of Catering), we felt like every employee at the hotel wanted our wedding to be the very best! The food was delicious (we got numerous of compliments on our menu) and our wedding planner, Alexina, made my dream wedding come true!
GUEST




We had a beautiful and emotional outside ceremony. The Biscayne Bay background was gorgeous. It would have been perfect if the hotel had provided some shade cover to protect our gests from the bright July sun. I truly price the attention, professionalism of your staff and the quality of the service. The coctel and reception were outstanding and the food was delicious. The only negative comments from our gests were regarding the valet parking service.I am gald I chose the Marriott at Biscayne Bay for my daughter's wedding.
GUEST




The Hotel was beautiful, and the staff was great, but it seems like the staff payed more attention to us, the bride and groom, and some of the guests werent attended to in the same manner.We were also promised to be the only wedding for that day, but then was notified that we werent after the contract was signed.




Everything with the Marriott just ended up being bad. We should have walked away from the first instance, but didn't, and that definitely came back to bite us in the butt. The food was just horrible, their communication sucks, and I even saw a few of their servers get nasty with our guests.




I don't know where the disconnect went with the Marriott, but I can tell you that we were not happy with our reception there. Everything was great leading up to the wedding, and the day of I was just trying to keep a smile on my wife's beautiful face! When we thought one thing was worked out, another problem arose. There were just too many issues that prevented us from really enjoying our wedding with our family and our friends, and that really sucked. The food just sucked, and I know that a lot of our guests sent their plates away. One of the servers even got in my mom's face, and I definitely wasn't happy with that. Then afterwards they tell us we have a balance due, and I spent almost 30 minutes arguing with them because we made it a point to pay them off completely a week before our wedding. Afterwards we complained to their management and it took a while to even get some of our money back.
Excellent Property with a superb Catering Department!!
About Marriott Biscayne Bay
Located on the waterfront in the heart of Miami's Performing Arts District, the Miami Marriott Biscayne Bay offers memorable experiences and inspiring views of the city and the bay. Experience “Everything Miami” including superior, award-winning service, delicious cuisine, and elegant indoor and outdoor event space including the brand new Bayview ballroom.
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