Minguita's Bridal
Reviews for Minguita's Bridal
I HATE this bridal shop for making my wedding gown purchase the worst it could have possibly been!!! This shop is now known as Emilitas (They changed their name to try and avoid their past reviews, but they are still business as usual)!
Well at the start obviously they were pleasant to work with (aside from the fact I had to wait for the one employee that spoke english... umm ok). Their significantly lower price is what had me pretty excited (But it's not worth the heartache and stress). I did have to insist that they put an approx. ship date on my receipt because I just wanted an out in case anything went wrong, she was reluctant but went ahead and put one on there. This did work out in my favor because I ended up having to threaten to cxl. the deposit with my credit card company if they didn't keep their word (because by now I saw the reviews from other brides who never got their dress).
Well the "great" deal they offered me included a headpiece...I was excited about that because my Maggie was one of the few that could be ordered with the matching headpiece. I tried making that clear, but again everytime they told a LIE they tried to blame it on the language barrier... umm no way, and why is there not always someone here that speaks perfect english? When I went to pick up my headpiece they attempted to give me a generic tiara type headpiece, I was furious, again the lady that was there just passed the buck telling me I had to come back when someone that spoke english was there (several trips to this location 20 miles away in the worst Los Angeles traffic... no bueno). She told me to take the tiara and come back to excahnge it with the other lady. I called back the next day and spoke with the owner, Fausto who tried to claim that the Maggie Sottero original headpiece was not in the offer and that it would cost $50 through Maggie (I checked an online retailer that was selling it for only $20 but couldn't get it in time). I was done fighting with them I just wanted it to be right, so I agreed to the extra $50. A week later he called and said the headband was in. When I got there another lady told me I owed $50 plus I had to return the tiara... (It wasn't a huge deal because I didn't plan on wearing the tiara, but now it was like I wasn't getting my "free" headpiece that was offered.
Now I would like to talk about my fittings. All brides know how difficult it is to put on a wedding dress by yourself... well, that's exactly what they left me to do. I litterally had to leave the dressing room with my whole butt out to find someone to lace me up. Also the things I wanted them to fix on the dress they told me couldn't be fixed...!? Huh, I thought alterations were included and asking them to fix the boning that was poking out didn't seem like too much to ask. Oh and to repeat a complaint from another bride my bustle was HIDEOUS!!!
Finally for all Maggie brides, that look forward to getting their Certificate of Authenticity to frame it or whatever I decide... but after rushing out of there and pulling my dress out of the garment bag, there was no certificate. I am still trying to get someone to respond to me about that...
Bottom line stay away from Emilitas/Minguitas bridal downtown L.A.!!!
Go to yelp.com.. read ALL of the reviews (even the filtered reviews!) Reading the filtered reviews gives you a better idea, and I mention this because my review got filtered. Mine and others that did shouldn't have because it gives brides a better idea of what this shop is all about.
All I can say is DO YOUR RESEARCH before you decide to go to Minguita's. You will soon find out that there are waaay more bad reviews than good, and most of the good ones that they do have are very cliche!
They lied to me, when I ordered my dress, they were extremely nice and told me it will get there in 3 months. Well after many calls, and them telling me it will be here next week, next week... I finally went to pick up my dress 3 weeks before my November wedding..!! My dress was to arrive early August!! They do not care, or order your dress when they say they will.. and their alterations are really bad. They added two strings to tie together for a bustle. It was the most horrific thing ever, not even how a bustle is suppose to look. Go to my bio and look at the awful bustle this shop did for me ;-/
I would NEVER recommend Minguita's to anyone, unless I hated them. But nah, now that I think about it, I wouldn't even recommend Minguita's to my worst enemy. Ha! What does that tell you?
I do not recommend Minguita's Bridal. I was quoted by a certain date, I called days before to confirm, but they told me other day better because they had no time, and I adapted it to them. I arrived very promptly that day to pick up my dress but they made me wait 6 hours! According already had it ready, but it was a lie. I gave my wedding dress and was dirty, a veil in disrepair and a single glove. Did not want to discuss anything, was a disappointment, I left the place.
When I was waiting, some girls also arrived to claim their dresses.
Minguitas is the most HORRIFIC store ever. They literally STOLE my deposit on my dress and never got my dress in!!! and I have to fight them for my deposit .. and they never gave it to me. They caused me so much stress it almost ruined my wedding. I finally got the deposit back by filing a dispute on my AMEX and won. If i could rate them negative stars I would.
For 2 months before my wedding they kept telling me it was coming in "next week" "next week" and it would never come in and they actually missed my wedding deadline that was on the contract!! Yet they refused to give me my deposit back! And they would never return my calls. The manager Alex was always "busy" or on "vacation".
Finally after calling the designer directly begging for information on my gown as my deadline on the contract was so close, the designer told me that Migniutas was not going to buy my dress that they had no intention of ordering it as they did not have the funds to do so. That they had had several problems with Minguitas doing this in the past.
I also filed a complaint with the better business bureau and Minguitas fought it saying that I was literally insane and that I had changed my wedding date and that they got the dress in and were trying to contact me but I had disconnected all my numbers and were not taking calls. None of this was true, quite the opposite, I had been calling them constantly to get my dress, then my money back.
I see now that on Yelp there are several reviews just like mine: that they took a persons money and didn't get the dress in, or didn't get the dress in on time and refused to give deposit back.
do not go to Minguitas, they literally stole my money!! And they are continuing to do it to other people.
at the time i went to them, there were no reviews for them... i so wish there would have been. They honestly ruined my dress experience and almost ruined my entire wedding.
I am posting the reviews from YELP below, because i want everyone to see how they are being horrid to everyone!!
YELP reviews:
WORST CUSTOMER SERVICE EVER!!!!!
DO NOT GO THERE!
I order my wedding gown and my mother's dress 6 months prior to my wedding. I had to keep calling them to find out what was going on with my dresses. A week before my event I was told that my mother's dress had never arrived and there's nothing they can do. I picked up my dress and asked them for my mother's deposit. As of right now, they have been giving me the runaround. And the so called manager ALEX is never available, so I guess my next step is small claims court. Terrible experience, I would never recommend this place to anyone.
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Robbie J.
Los Angeles, CA
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5/20/2009
Horrible Customer Service! I ordered my daughter's prom dress from Minguita's and they gave me the run-around about when the dress would arrive. When it finally arrived (4 days before the prom) the dress did not look like an authentic Maggie Sottero dress! It was poorly made! The seams didn't even line up! I believe they copied the dress and passed it off as a $380 Maggie Sottero Flirt. DO NOT ORDER YOUR DRESS FROM THIS STORE!!!
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ro-lew L.
North Hollywood, CA
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3/31/2009
Don't go here if you want a custom dress made! They ruined my wedding! I lost my deposit and had to scramble a week before my wedding to find replacements for 6 bridesmaids! The owner turned on me and was rude and even yelled at me as I'm crying because it was a week before my wedding! They didn't offer any suggestions or consolation...their attitude was "ah, your assed out...so sue me bitch!" I was going to take them to small claims court, but I decided "KARMA IS A BITCH" so watch out! They'll get their's!
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t b.
Hermosa Beach, CA
10/28/2008First to Review
Minguitas took the deposit on my dress in March 4, 2008 and never ordered my dress. Missed my wedding!!! And refuses to give my deposit back.
They are the worst store ever! I called them for 2 months straight prior to my wedding trying to find out where my wedding dress was. They constantly lied, telling me it was coming in week after week after week, when they never ordered the dress from the designer to be shipped in the first place. They missed the Oct. 1 deadline on my invoice and my Oct wedding!!.
DO NOT ORDER FROM MINGUITAS BRIDAL they had 8 months to get my dress and still missed my wedding!!!! The experience was horrible!! And I still am fighting to get my deposit back!
GUEST
I don't recommend Minguita's. They were cheaper than other stores but I wouldve done better to order my dress online as they did a horrible job with the bustle. My dress was still dragging at least 2 feet even though it was tied as tight as I could get it.The dress came in 4 months later than promised and everytime I called they made me feel like I was bothering them!
A+
I purchased my wedding dress through Minguita's and I have nothing but good things to say. I went to several bridal shops and not one made me feel like I was welcomed like Minguita's. I knew what kind of dress I wanted and they were very helpful. I didn't feel pressured by them to pick just any dress like other bridal shops I went to. My dress arrived as promised for 1st fitting and for pick up. I was glad I didn't need any alterations so the wait wasn't long, just a week I had to wait to bring my dress home.
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