Mirror Image Studios

I decided to order my cake topper through Mirror Image Studios about a month before my wedding because they offered custom skin tone, military cake toppers. My husband has a darker skin tone than me and is in the USCG so we decided that even though the cake topper was fairly expensive it was worth it to us to customize it. About a week and a half before the wedding they contacted me saying the cake topper I had ordered was back ordered and that I need to pick another style or could be refunded. With not much time before the wedding and after being assured the new topper would arrive in time and be customized like the original was supposed to be I ordered a new style. When the cake topper arrived four days before the wedding the grooms skin tone was lighter than the brides. I immediately called and emailed the company with no immediate response back. When they did email back their suggestion was for me to send the topper back to them after the wedding to be fixed. How was I going to display a cake topper at my wedding that was not accurate to my grooms skin tone. If I had wanted a cake topper with a Caucasian bride and groom I could have paid a lot less. After the wedding and discussion with my husband we decided we wanted to have the cake topper fixed as it was supposed to be a memento but I did ask to have a partial refund since we were unable to have the topper at our wedding due to their mistake. They refused to take responsibility for their error saying the grooms skin tone was correct and they refused to give any sort of refund, it was have the cake topper fixed or have a refund. I would advise anyone considering ordering from this company NOT TO ORDER because they are uncooperative, do not answer their phone or promptly respond to emails, and are unwilling to admit mistake.