MotorCity Casino Hotel

Motor City is a gorgeous hotel. Everything is updated and modern. All my guests raved about how nice the rooms were. The premier suite we stayed in was one of the nicest rooms I’ve ever stayed in. It was HUGE and had every thing for the perfect 2 day home away from home. Unfortunately – their service needs A LOT of work. We had a ton of problems while we were there. I had to check in twice the day before the wedding because I requested an early check-in so I arrived at 2 – I was told it would be ready in a half hour but when I arrived at 4:30 (1.5 hours after check-in time) – it STILL wasn’t ready and they lost my initial reservation – so they upgraded us to a premier suite – however – I was 30 minutes late for our rehearsal (and pissy) because of it. We had gift bags taken to all of our guests.. but our guests also received and invitation to another couple’s wedding and brunch tickets for their Sunday brunch. One of my out-of-town guests ended up at the other venue because of it. Needless to say – it caused A LOT of confusion. They were supposed to clean our room while we were at the wedding – they didn’t and when we returned I had to request towels at 3 am because my bridesmaids and I had used most of them getting ready earlier in the day. The day of check out they sent an incorrect bill with extra rooms on it. So – there were just so many annoying little issues that made the stay pretty exhausting. I filled out a survey at their request and at least 3 managers have contacted me to remind me (as if I can’t recall) that we were upgraded. However, most of the craziness happened AFTER we were upgraded. tsk tsk – Note to managers: never ask guests for feedback and then make excuses for poor service. One bride to another – steer clear!