Once Upon a Wedding
Food was good and had no complaints from guests. However, I constantly felt like I was harassing them. It took days if not a full week to receive a call back and most of the time I did not. A week before reviewing the final menu, many items were left off and it was a battle to put them back on without additional charge. Also, I was personally asked to get storage bags for left overs, they were provided and then they took ALL the food that I paid for! Lastly they cleaned their van in our drive way, leaving food and trash in the drain. Overall, regardless of good the food was, I would never recommend this catering company to anyone. The lack of professionalism is astounding.
Good food, but terrible customer service, at the end , the food is not worht all the bad experience with the service.
I am sorry to hear the reviews below. Marie met both my fiance and I at their office in Temecula, and served us amazing food to taste. We were planning our wedding from another state, and she kept in touch with me from the beginning. She even went to visit the wedding site for us while we weren't there to see how she thought things should be set up. I can understand how she can come off a bit strong, but she is kind and professional. You tell her what needs to be done, and she does it. She was excited about our venue, our ideas, and I felt that she cared.