I seem to be the only person that hasn't had a good experience with Brian Bazala of SugarPop Films. The two videographers I wanted for my wedding day were booked, and one of them referred me to SugarPop. With photography and videography being the most important details to me, budget was not an issue. I booked Brian right away. My first red flag was when Brian didn't get back to me for over a week regarding our first meeting. It was supposed to be in person, but he said he was traveling, and was not able to meet with me. So we "met" on Skype and talked through my vision for the wedding video. Everything seemed fine on the day of the wedding. He was on time, and respectful of the photographer's space. Three months after my wedding, I emailed to ask when I would see the "SugarPop Short" which is a highlight of the wedding. He said he was working on a pro bono project that was taking away from his paying customer's projects, but I'd have it shortly. At the 4 month month mark, I asked for a date when I'd have the short. He said 2 weeks. Another month went by, and I received the short film 5 months after my wedding. Three weeks later, I received the extended cut (full wedding video) and I was very disappointed. I felt like very little editing went into it. During my our first dance as husband and wife, Brian accidentally recorded the ground (his shoes) and then the camera bounced around a lot when he realized it. Also, the extended cut didn't include the pre-ceremony getting ready part, nor did it include our sparkler exit. I emailed Brian to fix a few parts (like the filming of his shoes), edit those things out, add the pre-ceremony video and the grand exit. Brian said he'd edit out the accidents, and add our exit, but that the extended film doesn't include the pre-ceremony getting ready part (um, what?!). It's now 6 months after our wedding, and I'm very discouraged. For what I paid, I expected something better. I wish I had a glowing review to give.
Vendor response to review
I wanted to take a moment to address several of the points Cayla raises in her review. Out of the hundreds of happy and satisfied clients we have seen over the years, we understand a few will have issues with our service -- either due to an error on our part (which we always try to quickly resolve) or due to a lack of understanding on their part, which we have little control over.
"My first red flag was when Brian didn't get back to me for over a week regarding our first meeting. It was supposed to be in person, but he said he was traveling, and was not able to meet with me. So we "met" on Skype and talked through my vision for the wedding video."
This is correct. We had been traveling for various events and could not find an in-person meeting time that corresponded with Cayla's schedule. We decided Skype would be the best option and I was able to address all of her questions and concerns, including exactly what she would receive and when. An agreement was sent with an estimated delivery date of 90-180 days. I explained that while we try to deliver around the 90 day mark, we can take longer due to prior commitments and high demand. We mention this in our FAQ page as well, and emphasize quality over a rushed job.
"Three months after my wedding, I emailed to ask when I would see the "SugarPop Short" which is a highlight of the wedding. He said he was working on a pro bono project that was taking away from his paying customer's projects, but I'd have it shortly."
As addressed above, I re-explained our delivery time and that while we were working with other clients, we had started work on her video, which we had. However, our obligations to our other prior clients (not pro-bono, but for a cause benefitting missing children) we would delivering towards the latter half of her estimated delivery window.
"At the 4 month month mark, I asked for a date when I'd have the short. He said 2 weeks. Another month went by, and I received the short film 5 months after my wedding."
This is almost correct. I estimated 2 weeks, but it took an extra week, not a month. You can view Cayla and Bill's SugarPop Short on our website at http://www.sugarpopfilms.com/2012/07/cayla-and-bills-sugarpop-short.html.
"Three weeks later, I received the extended cut (full wedding video) and I was very disappointed…Also, the extended cut didn't include the pre-ceremony getting ready part, nor did it include our sparkler exit. I emailed Brian to fix a few parts (like the filming of his shoes), edit those things out, add the pre-ceremony video and the grand exit. Brian said he'd edit out the accidents, and add our exit, but that the extended film doesn't include the pre-ceremony getting ready part (um, what?!)."
Our SugarPop Short Film Packages include both a 12-15 minute highlight featuring Prep, Ceremony and Reception coverage), as well as an extended edit (lightly edited raw footage) for occasional viewing which includes the full ceremony and reception highlights in their entirety (first dance, toasts, formalities and some dancing). Unlike many other videographers, we include this for free, rather than as an upsell. However, it does not include a raw version of the Prep coverage or select moments that were specifically filmed to be included in the Highlight film. If you watch a few of our SugarPop Shorts, you'll understand why -- we use nearly every usable piece of footage in our highlights. If something gets left out, it either was technically poor, inconsequential, or, in the case of interviews and funny moments, included in the longer extended film. I explained this in several emails to Cayla and her disappointment in our service seems to come from a fundamental misunderstanding of what she WANTED to receive, versus what she agreed to receive -- something that wasn't included in her package. After pointing out 2 very minor mistakes (one not an actual mistake, but a 2 second shot of the groom casually wiping sweat from his brow -- a shot we could not cut away from as it was seen on three cameras), we quickly did a re-edit at NO ADDITIONAL CHARGE and sent it back out, still within her estimated delivery window.
Also of note regarding our willingness to go above and beyond for our clients, after a very long and hot 8 hour day, we stayed an ADDITIONAL 20 minutes to cover her grand exit on church street, AT NO EXTRA CHARGE because I wanted her to have that moment on her wedding video.
Cayla's final package was delivered and received about the 5 month mark. While this may seem long to some, it was firmly within her estimated delivery time (and as a vendor who has good relationships with several of the busiest videographers in town - much sooner than most of my colleagues who can take up to a year to deliver).
We believe we delivered an outstanding product to Cayla (again, please watch her finished film), exceeding the requirements of our agreement by giving her both extra time on her wedding day and a complimentary re-edit at no additional charge, and delivering in a timely fashion, according to her contract. We feel she is being disingenuous in rating us so low in every category, when she herself admitted that "Everything seemed fine on the wedding day -- on time, respectful, etc". We addressed her primary concerns with regards to an errant shot of the dance floor and the groom's sweaty brow and quickly issued a re-edit. However, despite making every reasonable attempt to satisfy Cayla, she chose to give a negative review based on the assumption that we would be giving her something that was not part of our product, even though it was explained to her several times both in our consultation and our website.
Despite that, Cayla and Bill were wonderful clients and we are very proud of the work we did for them. It is just unfortunate that a misunderstanding on her part resulted in a such a negative review impacting our business. While we strive to make every client happy, it is not always possible. We take this in stride and do, however, look forward to going above and beyond again for all of our future clients.
Owner, SugarPop Films
We hired Brian to film our daughters sweet 16. We debated on spending the money......biut as it turns out it was better money spent than the party, it is a magical recreation of the day. The final cut looks like it should have played on MTV!
We had a great experience w/ Sugar Pop Films for our wedding. They provided all the services promised and were very professional. We had more videographers there than expected and they captured every moment. We had a few minor changes that we asked for after the video was complete and they obliged, no problem. We would definitely recommend them to anyone. Worth checking out!
Ariana and Trey Morabito
After using Brian for my oldest daughter's wedding it was an easy decision who to pick for my other daughter's wedding. Even though it was in a different town, it was worth the travel fees. After all the planning is over and the big day is done the only thing you have left is the photos and the video to re-live the moment. Brian's videos are the best. He shows up on time, delivers on time and does NOT get in the way of the event. Brian is professional and he is the only videographer I would ever use.
Brian Bazala is an awesome videographer. He sets the standards in wedding video filming. I couldnt of asked for a more high quality, professionally made video. The wedding guest that were not able to make it are still raving about how beautiful my wedding video was. Brian was committed to delivering my vision for my big day and was also great at offering his creative ideas. He did an excellent job at capturing every detail of our wedding and making it into a fairy-tale movie. From the love story interview, to the picture design on the DVD. When I sit down to watch my DVD, I am not watching a video, I am watching a movie and I have the starring role. Ive got three words to describe Brians work...quality, magical, fairy-taleish. Thats what every bride wants on their wedding day. Thats what I got!! He is customer service oriented and is a delight to work with. Ill definitely use him again to capture my future milestones in life.
SugarPop Films is Orlando's premier wedding videographer and event filmmaker. If you’re looking for a wedding film that's upbeat, hip and a little less conventional, you’ve come to the right place! We like to work with fun, engaging couples to create sweet wedding films with a pop of style. We’ll tell the story of your day using our not-so-secret recipe: A light and fluffy combination of exciting visuals mixed with thoughtful, in-the-moment sound bites and interviews, topped off with some tasty editing to create a candy coated cinematic experience you’ll want to watch again and again. Your friends and family will thank you, too.