Pechanga Resort & Casino
The banquet coordinator was nice and flexible. However, on the day of the wedding, things went crazy! The valet were very rude. It was pouring that day and they only left one lane for people to pass. They would not let us drop off people and told us to get in line. We stayed the night before and after at their hotel, and the service from the valet was just poor! I informed the supervisor about what had happened to us but that was it. Did I mention my wedding dress got wet because they would not let us unload our belongings in the front. I told them that they should have cleared the other lanes instead of parking the cars there. But nobody listened. When the flowers arrived, the room was not ready. They made us wait, and wait, and wait. Even one of their staff got mad because he could not believe that the banquet coordinator and the other staff did not communicate about what time the room should be open.
Then later that evening, guests asked me about fruits. I told them that it was included in our buffet. So I asked around if they saw some fruits. Well, they had some grapes used to decorate on the cheese platter. I emailed the banquet coordinator about it and she said according to the staff, fruits were served. Well, THAT WAS IT. No compensation from them AT ALL!. They charge so much for every little thing but when its their fault, they would not do anything for you. They did not even refund our money for the fruits they did not serve! Oh, their NY steak was overcooked according to our guests. They do not offer food tasting!