Binghamton, NY 13904
(map) Phone: 607-217-1032
Reviews for Petal Garden, Inc.
GUEST




I was very impressed with Petal Gardens. I ordered samples of the organza 6x9 bag to see if the ornament for the Bridal Shower would fit in it. To my surprise it fit perfectly. We chose the white color. My daughter's bridal shower isn't until September 2012 but I figured we should get everything ready. I can't wait for her to see them at her Bridal Shower! This company sent out the samples so fast and now I just ordered 50 of them. Can't wait to put the ornaments into the bags! THANKS Petal Gardens
GUEST
GUEST




These freeze dried rose petals were 100% perfect. They made up my aisle, the table decorations, dance floor decor, and were completely biodegradable. The petal color was vivid and they clung to my long dress all night. Bravo!
GUEST




awesome company to work with and they were very helpful when it came to color matching. i told them my wedding colors and they sent me samples of the ones i wanted and a few more so that i could pick the ones that were right for me.
GUEST
GUEST




Our rose petals (we ordered over 10,000!) were perfect. They were high quality and arrived just days after I ordered them. I love their online rose petal calculator too. SOO HELPFUL. thank you petal garden! Finally, a decor vendor you can trust.
GUEST




I was contacted within 10 minutes of placing the order to confirm and it was shipped out the next day! I received within days of ordering them! The only complaint I have is that many of the petals were bent or had folds, which in the way I am planning on using them, does not work well, but I am going to try to work around it!
GUEST




I received my order in about 4 business days by regular mail. I bought several colors. They are so nice, I'd like to buy all the other colors just to check them out!
GUEST




I ordered 120 cups of rose petals for tossing cups and to line the aisle at the ceremony. I put a note on the order form that I would appreciate it if they could make the mix more “lavender/purple” if it was possible. When the petals arrived I was surprised to see that they did such an amazing job of getting me a total purple mix of rose petals. Not only that there was a note on my invoice that said they gave me extra petals since there was some ivory mixed in. Awesome.
GUEST




We order rose petals for tables and the flower girl.I called the ordered in and had alot of questions before ordering my rose petals.They answered all my questions and they were really helpful.If I ever have to plan a wedding again i will use this company again.




This website is awesome! You can get 10 free samples of different color silk petals. I bought 9,000 in 3 different colors for $167 total. I have to buy more, but they have extremely fast service!
GUEST
GUEST




I used the website the petal garden to buy all of my silk rose petals. They have just about every color you could want and they are beautiful. They look as real as they could for being silk. They are 2.99 for 100 petals which is a great price! Also, the more you buy they cheaper it gets!
GUEST




Unfortunately, I had a horrible experience with Petal Garden. I placed my petal order in May for a mid July delivery. When I did not receive my petals as expected, I called to inquire about the delivery status. I was told my petals had already been delivered and that I needed to check with Fed Ex. When I contacted Fed Ex (which I feel I should not have been the one to do this), they confirmed that they had delivered my petals, however I was still petal-less...either the box was stolen, or it was delivered to the wrong house (which is the more plausible situation). I explained this to Petal Garden, who said my options were to reorder the petals or wait to see if the box is found. IF they got a refund from Fed Ex, they would refund me at that time. Needless to say, I did not feel I should have to reorder and repay for another bunch of petals. This was poor customer service; Fed Ex is an extension of their business. They choose who they use, and what method they use to deliver their product (ie: no signature is required upon delivery). I explained my feelings and expectations to the owner, who compounded the poor customer service with saying "There is no way I will replace the petals, it's too late to make you happy". I never received my original petal order, nor did I place a new order. I certainly am not a happy customer, however, being treated correctly would have made me happy, even after there was a problem.
Vendor response to review
We offer a choice of FedEx, UPS, or USPS for shipping, with several methods to select from each carrier (such as ground or air). She selected FedEx, and unfortunately, as can happen with any carrier, her package was missing after the tracking showed it was delivered. Our policy in this situation is for the customer to either reorder or wait for the outcome of the tracer. We then submit a claim with the carrier, and if the carrier is unable to prove delivery to a secure location at the correct address, we refund the customer in full for the disputed delivery or reship the order at no cost. This customer, however, requested us to both credit her in full for the disputed delivery in addition to having us ship a replacement at no cost, in effect having us ship two orders and her ending up paying nothing for either of them. In the end, FedEx validated the claim and the customer received a full refund.
GUEST




I ordered some freeze dried petal to use as part of our centerpieces. For $2 they will send you up to 10 different color samples and when you order they will ship your order based on your event date which was nice. The petals were of exceptional quality. The colors were great and after letting them sit our for a week or so they really softened up...not as soft as a fresh petal but they were no longer brittle. They looked like fresh petals, not dried.
GUEST
GUEST




I don't think the coupon that came with the sample should have an expiration date. And if it does it should be more than just a couple weeks after your sample order.
Vendor response to review
Although we state on the coupon that the order must be placed within 30 days of ordering the sample, we have always honored the discount regardless of the date. We do, however, recommend that you don't wait too long to order as colors can change from time to time.




They offer free samples for up to 10 colors of their silk petals, or you can buy a sample of each of their colors for $3. The quality is good on most colors -- much better than other silk petals I've found, and they arrived quickly. Their prices are great, as well!




Our church does not allow real petals to be used, so I ended up ordering silk petals from Petal Garden. They send you a kit of free samples of all their petals so that you can see the texture and colors available. I ordered what we needed for our Flower Girls and was very pleased!
I have worked with Petals Gardens for several years now. Their customer service is absolutely fantastic and their products are exactly what my customers want and expect.
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