Prime Time Party Rental

Nothing terrible. Linens were pretty and arrived on time

The people who delivered our tents knew exactly what they were doing and were very personable. Everything we rented looked stunning. Missy was a pleasure to work with.

excellent job, very professional

Very easy to work with, especially since we needed to change our requirements 2 weeks before the wedding.

These folks are fabulous! Good quality for the money spent. I would use them again.

Prime time was awesome! They helped me find the right decore for my wedding and helped give me great ideas. The staff was very knowledgable and informative! Thank you Prime Time Party Rental!!!

I totally spaced on renting 10 chairs for my ceremony. I called up Prime Time and within 15 minutes had my order placed and ready to pickup 5 days later! They were awesome with getting my items for me and even said we could pick up the day before and drop off that Monday, keeping us from having to run all over the place during the wedding!! They rock!

THEY WERE AMAZING!!! Our wedding was in Cincinnati, and they drove all the way down! SO SO very nice on the phone and very helpful and knowledgable! We had a LOT of issues with our church and due to those Prime Time came and delivered and set up our tent at 11 PM and they were there for HOURS! THEN the same guys came to set up the lights at 7am the next morning! So friendly and eager to help! I will use them in the future and I recommend them to ALL BRIDES!! Their prices were some of the best in the city as well!!! :)

We rented a large wedding tent, chairs, columns, and double hung pipe & drapes with tie sashes. Our order, invoicing, changes were handled very efficiently by phone & email with highly skilled inhouse personnel. The delivery, set-up, tear down went very smoothly as well. The crew was efficient, professional and very pleasant to work with. Prime Time proved to be a great vendor, meeting all our needs, and we highly recommend them.

easy to work with and very affordable

Very upset about the lack of Customer Service provided. I rented a fountain from here a few years back and was advised it was ok to put fruit in the fountain, advised by Prime Time Rental staff. Fountain clogged, looked horrible, couldn't use for the event. After the event we contacted Prime time, they said yeah we will make it right. Ended up needing to rent another fountain, and advised prime time of the promise and the previous issue, the rep said she would advise manager have her call us. Of course no call back, finally contacted the manager she said no staff would advise us fruit in the fountain would be ok. Basically calling us a liar, and having no customer service skills. I would have been satisfied with an apology possibly a $5 credit, off of a $200 purchase we ordered. I'm pretty upset but since i've already paid 50% down what can i do? Just warn other customers of the lack of customer service.

Prime Time has gorgeous linens and just about anything you could want. They were always responsive in my request for changes/additions to our rental.

They were so helpful and everything was beautiful. Exactly as I hoped...they were creative and gbe us VERY good suggestions. Worth every penny!

Prime Time was easy to work with and provided high quality linens for my wedding. Only issue I had was that they don't deliver orders under $500, so I had to pick up and drop off at their Dayton warehouse (drive to and from Cincinnati). All in all, great service.

They were great! There was a small mix up and we got the wrong kind of chair cover but they got them switched out and fixed within a few minutes! Very helpful!

All the girls were very friendly and helpful. I looked at items online and placed an initial order based on what I saw. I then went to the store to view the items and make sure they were what I expected. Items met my expectations. They even put together the one table I was considering renting so that I could see what it looks like put together. They were very flexible with my continuously-changing order. Did a great job sending me the updated contracts. Very organized when contacting the hall for delivery...could provide me with dates of phone calls and actions taken.

I think that the price that is charged and ultimately paid to rent linens and chair covers is ridiculous. However, in comparison to other companies it was a good value. They did work well with me in the store itself. But, when they delivered the items to my mother's house one of the delivery guys was rude to her. My mom just had a massive heart attack about a month ago and REALLY did not need any added stress. I did let them know what happened and they apologized. I think that this vendor could keep you better informed of the drop off and pick up of their rental items, but they did a good job.

I ended up getting Chivari chairs from them and it was a great decision to work with them. My venue had very special delivery requests and they were willing to work with me on every request that I needed. Very professional, quick response to emails and phone calls and overall great quality. Would highly recommend them.

Had everything I needed and the prices were reasonable. We had some issues getting the sound system to work with our Ipod during the rehearsal but everything was fine for the wedding. You need a 1/8 inch RCA cable to have it work. Best advice - try everything out at the Rental place. Make them show you how it works.

THE OWNER HAS A NASTY ATTITUDE AND VERY RUDE! I WILL NEVER RENT FROM THEM AGAIN. HE YELLED AND HE IS NOT WILLING TO LISTEN! THEY HAVE A OVERTIME FEE THAT THEY LIKE TO TRY ADD IN AT THE LAST MINUTE AND TELL YOU THAT THEY DO NOT HAVE TO TELL YOU WHAT THE CHARGE IS GOING TO BE BECAUSE IT IS HIS COMPANY. HEAR ME WHEN I SAY I WILL NEVER EVER RENT FROM THEM AGAIN AND I CALLED THE BBB ON THEM!

Everything was beautiful and was definetly a great value for the money. The only thing though was the last minute panic that was created. Two weeks before the wedding I was told I wasn't going to be able to receive the items I had reserved 4 months earlier. That I was going to have to pay all of these additional charges to get them when you guys were open and it just seemed very messy. Everything else was wonderful, but how would you feel being told that on one of the most important days of your life, that your not going to be able to receive the items that you had reserved months ahead when you needed them most. When you had absolutely no time to find anyone else.

So again, besides the last minute panic, everything was great.

Melinda

I had to change a few things a couple days before the wedding, and they were completely accomodating! Added a table, down-sized on some table cloths, and added some different sizes... no problem. Pick up was easy, the staff was professional and very pleasant. They even gave me a couple extra chair covers & sashes just incase! I will definitely recommend them to everyone!

Prime time Rental was extremely helpful throughout my planning process. The really helped me organize my thoughts and what was needed for the event. I had to make several last minute changes - which did not cause any problems. I would definitely use them again.

I rented table skirting, chair covers and sashes. The staff at Prime-Time Party Rental was always very courteous and professional when I had to call with changes and questions.
I would recommend them to anyone!

I found Prime Time Party Rental to be extremely helpful with my selections. They had everything I needed. There were other vendors who offered some of the same things at a slightly more economical price, but I'm one of those "one-stop-shoppers" and I didn't want to have to pay a variety of different transportation charges. Also I love the environment of the showfloor.....presentation means a lot when it comes to decorating for an event such as a wedding and/or reception. So their floor set-ups gave me some really great ideas of how to set up for my wedding reception. Delivery and pick up was very timely and everything was set up in a timely manner considering there was quite a bit to be delivered. In the city of Dayton and surrounding suburbs, I don't think you'll find a better place to shop for a special event. Last but not least, I've been a customer service rep for 20 years, and their customer service reps were A1. I felt very much in good hands with them, and I got a couple of courtesy calls as a reminder regarding pick up and different things and I greatly appreciated that.

THIS WAS A GERAT COMPANY TO WORK WITH!

Prime Time provided the ceremony chairs, our flatware, glassware, china, and a few other items! We were very impressed with the service, however, we did also use another rental vendor to get better prices on some rental items. In comparison, the customer service was much better at Prime Time and we should have done all of our rentals through them!

Prime Time was great!! They hand washed the tent in front of me before they put it up. They were very friendly both at the warehouse and when they came to set the tent up. We actually got a free upgrade on both the tent and podium, which was really awesome too!!!

I can't begin to say enough "GREAT" things about this company. Their personal attention as well as every employees attention to detail were outstanding from the moment I arrived at the showroom, to the phone calls and then continued through to the delivery of the rental items.
The associates were professional and very easy to work with, always making me feel as though I was their only customer. All rental items were delivered clean and easily packaged which allowed everyone on my end helping to find what they needed without a lot of questions. A true "top notch" company from beginning to the end of the event. I highly recommend them to anyone in need of party rental items.

I liked their services and would use them again and recommend them.

Very easy to work with Prime Time Party Rental. Very accomidating when I visited the showroom and very willing to show me everything I wanted and also made great suggestions. Had to make a change a month before the wedding and it was no problem at all. Very professional and friendly staff.

Think overtime charges for delivery of chairs unneccessary for Sat since that is when most weddings are.

CHEERS: We made changes and they accepted all of them. We were able to take the linens home and put them on our event tables ahead of time to see what it would look like on wedding day.

JEERS: Nasty attitude from everyone from the manager down. They messed up our order MANY MANY MANY times. We were constantly calling them to tell them they had deleted or added stuff that was wrong. Only for them to send us a revised copy that was wrong again! We spent more time re-reviewing our contract with them. I would advise that you not let AMY CASSANOVA help you. She is horrendous!!! She butchered everything !! We avoided her on purpose when we went into the store because she was that incompetent. CAN ONLY SLIGHTLY RECOMMEND (if you do use them, have your wedding planner man-handle them)

Everything went smoothly with this vendor. What we rented was perfectly working, and affordable. I would definitely recommend this to a friend.

I must have changed my mind 10+ times, but they were very understanding and gave us everything we asked for.

They were patient with my many mind-changes, and had everything we wanted to create our dream environment.

I always use Prime Time Party rental. They are so helpful and have a great selection. I can call them at the last minute and they do all they can to accommodate me. I recommend them to everyone I know.

Prime Time Party Rental is awesome. I am an event planner and I have used them for a couple events. They were always professional, helpful, thorough, and knowledgeable. They are also economical compared to some of the local competitors. I will definitely use them in the future. Thanks.

I always enjoy stopping in to see the "Prime Time Girls"! I am always met with a smile and my order is ready to go as soon as I walk in. I highly recommend Prime Time Party Rental to everyone. The staff is great to work with and the quality of the rental equipment is superb. Thank you Prime Time!

LOVE Prime Time Party Rental. They have great linens, their customer service is amazing!! I always recommend them for rentals.

Prime Time is our FIRST choice for event rentals. The style and price are unmatched. The staff consistently goes above and beyond for their clients. We absolutely LOVE the team at Prime Time!

Great people to work with. They are a partner vendor with us. Did linens and tableware for my daughter's wedding. Always a first choice recommendation for us when people are looking for their wedding, personal or corporate event. Bart, Jeff and the entire crew are true pros and will take great care of you.

We have worked with several other rental companies in the area, and always find ourselves coming back to Prime Time! Their extremely friendly staff is always there to help you come up with a one of a kind decor for your wedding. I send all of my clients to them as often as I can! Truley the best Party Rental Company in the area!

Prime Time Party Rental has been so wonderful with every event I've planned. From tables and chairs to china and linens, they have it all and are so pleasant to work with.

Prime Time has always been more than helpful whenever I or one of my bride's has had a crazy idea, or a normal idea. They are more than willing to help you make decisions and create amazing looks for your reception or event. Everything also shows up in excellent condition and on time! I very highly recommend them for any event needs you may have!!

Great service, great selection and always wonderful to work with!

Prime Time Party Rentals - Dayton provides our company with an excellent selection of glassware unsurpassed by any other company of the area. The prices are always reasonable, and the availability is never an issue. Great to work with and awesome staff!

One could not ask for a more pleasing group to work with. And the number of options Prime Time has to choose from is amazing. They will truly cater to your every need. And if you like something enough, they might even make it for you!

Prime Time has one of the best selections of rentals in town at great prices. Highly recommended for both Dayton and Cincinnati brides. They do deliver to Cincinnati and it will save couples a lot of money!