R-Mine

I was hesitant to make an appointment with R-Mine after reading a lot of bad reviews, but I have to say that I am so glad I ignored them and went anyway. I had a great experience at R-Mine Bridal. Natalie was wonderful and had tons of great suggestions. In the end, I absolutely love the dress I bought, and R-Mine made it a very special experience. I'm sure if I searched more, I may have been able to find the dress for about $100-$200 cheaper, but they definitely made it worth the extra money with their professionalism and responsiveness.

R-mine Bridal helped to make my wedding dress experience wonderful. After going to Saks in Beverly Hills and dealing with the rudest French woman there, i was somewhat scared to go dress shopping. Luckily a friend of mine recommended this amazing shop to me and i made an appointment and went. Thank god I went to R-Mine bridal, they were so nice and helpful. They have an amazing selection of dresses and they were more than willing to help get me a dress if they didn't have it. I wound up going with a custom made dress by Armine and couldn't have been happier. She made me feel so special in my gown, and it was exactly what i wanted. Trust me if you are looking to find a bridal salon that is going to make you feel special and beautiful on your wedding day R-Mine Bridal and Couture is the place to go!

I had a very good experience at this bridal salon. They carry high end designers. And at the time I was frustrated with other salons that had a limited range. They were very helpful when I came in. I made my appointment on short notice upon recommendation from Maria of Lily Bridal in Encino that morning on a Wednesday. I was looking for a satin ball gown. Nicoleta, the salesperson who helped me was really understanding and very accommodating. She was courteous, respectful and, above all, honest. She showed me a dress that totally was what I envisioned my gown to be. The only problem was I allowed myself to look at a dress that was totally above my budget(I knew that going in). I was at the point where I thought what I wanted from a gown didn't exist so I was pleasantly surprised by R-Mine Bridal.

I did not purchase my gown from this store, although if I would have lingered on about 5 minutes longer I would have. They are a good choice if you are looking for high end couture, need a lot of individual attention and you are ready to stare at a steep price tag knowing you will get exactly what you pay for.

One word of caution. Their dressing rooms have marble tile with a built in raised pedestal. When you are stepping off the pedestal in a large ball gown it is hard tell when you are stepping off from one tile to another level. I nearly stepped off and fell(thankfully Nicoleta caught me)after trying on a dress so please be careful.

Had a lovely experience here. Natalie is really sweet and honest about how things look. She was patient with me, and I tried on tons of dresses; the ones I liked best I tried on a second time, too. Nice store with very beautiful dresses. The Pronovias ones are a bit less expensive, so I mostly tried those.

I had read several negative reviews about Rmine's customer service. I found it suprising when i visited the store that my experience was nothing like what i had read on the internet. The store was quiet unique, and the girls working there were extremly helpful. I showed Natalie a couple dresses which I had seen in magazines to get an idea of what I wanted, and she was quick in figuring out my personal style. not only was she very helpful, she helped me find the dress of my dreams! She was kind enough to call in the in-house designer to make some changes on my dress. Not only was I able to find my dream dress, but she helped me eliminate the styles which were not for me. Meeting the designer made me feel much more comfortable with making Rmine Bridal part of my special day!

The little girl that works there has MAJOR ATTITUDe.... no customer service, no smile, and major eye problems. you would think she is cross eyed because she rolls her eyes so much!!!!

I phoned to make my first appointment, I went in alone and was there for 2 hours trying on gowns. I made a follow-up appointment for Thursday and had my bridesmaids and mother meet me there. Unfortunately, due to traffic we were an hour late! I phoned at 4:15 to let them know I was sitting on the 101 and they hapilly stayed. They had another bride caught in the holiday rush and would be waiting for me. They kept the store open until 7 for me, and later for the other bride.

As for the gowns being behind the mirrored closets - there are many, as well as more dresses in the back of the store. The reason they are there is due to the heavy street traffic they experience and wanting to keep the samples as prestine as possible. Additionally, the gowns behind the doors generally start at just around $3000 so, and rightfully so, unless they are in your budget they likely won't show them to you and have your heart set on an expensive gown you can't afford. The racks of pronovias dresses in the front can withstand the prodding and tend to be affordable and as such are shown more often.

This happened to me, originally my gown was going to be purchased by a family member who has since lost their job. After I fell in love with a Kenneth Pool on that second visit. Their price range and my price range for buying the dress myself are quite different! I felt so awful, that I went in person to explain the situation to R-Mine and they said absolutely no problem, and even though I did not have an appointment, searched through their store and offered samples in my size and directing me to other dresses in my price range. They discussed many payment options, payment plans, and any/everything they could do to fit the dresses into my price range. The owner was very sympathetic, and said its important to find a dress you can sleep having spent the money on.
They never asked if there was somewhere else I could get the money, or pressured me to place a deposit. In fact, even after trying on the dresses in my price range - she suggested I take some time to think about the decision and tried to stop the UPS guy from returning the expensive dress when I asked to try it one more time. I am truly sorry for those who had a bad experience since my was so great! I know people have off days and I understand this is a very special purchase.

R-Mine Couture was a great experience for me. I made an appointment for the sample sale and was allowed to browse through the racks with very little pressure. This relaxed atmosphere let me settle in and find the gown of my dreams--a beautiful Pronovias. R-Mine was very helpful and patient, and I did not feel pressured as I had in other salons in the Orange County area. I really enjoyed my experience and walked away with a beautiful gown. The owner even gave me a great Oscar de la Renta bag for the dress...boy, did I get some looks walking through the airport with that!!! =P

There was not a large selection to choose from (I later found out that there were a ton of dresses hidden in closets covered with mirrors, but was never given the option to look through them), but it was not packed with other brides-to-be, which was nice. The sales person was eating lunch while helping me and smelled badly of onions/garlic. Although I didn't feel rushed, I felt that she was annoyed that I did not buy a dress. She made me feel badly that I could not afford to put down a large percentage of $ for a $7000 dress, stating, "Can't you just use a credit card?" "Can't you just borrow it?". Even if I was able to afford it, I would buy the dress somewhere else because they were pretty unprofessional.

Feb 20 I went to there store to try on Bridal Dresses and they can only show me a couple so I tried on 1. I like the dress and before making any decisions, I asked them how much the dress is, Natalie the saleslady said it is $1,000. So I told her that my wedding is coming up and I am leaving the country March 10th. She went outside and talked to the owner Armine and Natalie went back to tell me that they can for sure have the dress ready BEFORE I leave for they have the owner is a seamstress and they have other seamstress that works there overtime. So I told her I still have to go to other places that I made appointments with Friday & Saturday. I called them the next day and made an appointment for 3pm. I tried on the dress and then asked her what's the best price she can give me then she asked me what's the most i am willing to spend for the dress. I told her $1,500 so she said she will talk to the owner since I am paying cash. The owner came in and said, they will give me the dress for $900 + alterations & NO tax and total will be $1,500. We agreed on the price and they promised someone will call me Mon-Tue to let me know when to come in for my 1st fitting. Thursday came & NOOBDY called so i called them and they told me to come March 10th for my 1st fitting. I almost fainted! After getting so mad she said ok come tomorrow (Friday) at 2pm. I went there & NOTHING was done with the dress! And the owner said there's NOTHING they can do because I DON'T HAVE A FIGURE! If you can't alter the dress as you promised before I paid you CASH then give me the $600 back that I paid for the alterations and I will go to a professional seamstress and have my dress done beautifully as I wished!

I had a great experience at R-Mine. I went to R-Mine a month before my wedding to buy a dress because my custom made gown wasn’t looking so good by then. They had plenty of samples available in the sample sale section. I found a beautiful dress (Elizabeth Fillmore, Starlet) and was able to negotiate the price lower than what was on the tag. Additionally, I needed alterations and after shopping around, found that R-Mine was the cheapest. They did a great job and it was done in no time. Stephanie was my sales consultant.

I got my gown and did my alterations at the Studio City location. I saw some negative reviews about their customer service, but did not encounter anything like this at all. In fact, I have gotten two cards in the mail from my sales person (Jennifer Blue) since making the purchase. Not only has she been wonderful customer service-wise, but she also recommended I try on the dress that ended up being "the one." She really understood not only what I was going for, but also what would look good on me. Regarding alterations: while I am sure I could have found cheaper, it was just more convenient to keep everything on-site. Plus, Anna (the seamstress) did an amzing job of bringing the dress in everywhere (I had lost 20 pounds since the time of purchase) and even threw in a little upgrade for me just to be nice.

Long story short, don't let the negative reviews fool you, as I (as well as two other brides I know who recently purchased their dress there) had a perfect experience with a huge selection of high-end designer dresses, great customer service, and flawless alterations.

I had a fantastic experience at the Studio City location. Nicoletta was such a pleasure to work with. I purchased both of my wedding dresses there during their sample sale and was very pleased the attentive service I received every time I came in. I was never rushed and was very pleased with how patient she was. We also purchased the bridesmaid dresses here and received them right on time without any hassle or delay. It was a truly positive experience.

I did not have as good of an experience there. The sales attendant barely said hello or cracked a smile the entire time. She hoisted me into and out of the dresses and had no personality and was not really helpful in the least.

The store is pretty and they have fabulous dresses.

I tried on dresses here when I first started looking. The saleslady was fairly helpful, even though I didn't have an appointment. However, I tried on 4 dresses and felt bad about trying on any more because I felt she was getting impatient. I'm the kind of person who needs to try on a ton of dresses, so this approach didn't work for me.

Do not buy your dress here if you have other options. First of all, service is horrible. The sales people there are rude and have a "I don't care" attitude. They have more than one location and so samples are shipped back and forth. You have to call in to be sure that the dress you want to try on is in the store. I called and made an appoinment to try on a dress, they assured me it would be at that location, I came in and the sales girl tells me it is still at the other location.

That aside, I purchased the dress I wanted. Which for the amount I paid I would have thought they would have been friendlier...I won't go there. And so they call me 5 months later that my dress is in. They tell me I MUST pay the balance of the dress within 7 days. SO I make an appoinment, my fiance takes time off, my bridesmaids take time off and we get there only to find out that they can't find my dress!!???? They tell us that it mistakenly got sent to the other location and that they will call us when it arrives from their other location. Forget the fact that they could have checked to see that the dress was still there before my appoinment and why would my dress be going back and forth between stores?!!! I purchased the dress at the studio city store and have only been in there. It has been three days since that fiasco and still no word on where my dress is ?!!!!!!!!!!!!!

I am worried about my dress.

I had a horrible experience with this bridal salon. The saleswoman was rude and scolded us for browsing at the gowns hidden behind the mirrored closets. Aren't we supposed to be looking at the gowns?

Not only did she throw me into a gown, her associates decided to stroll into the dressing room and comment on the gown as I stood there changing out of the gown. Horrible customer service given the prices of their gowns.