Radisson Hotel Plymouth Harbor

My biggest problem with the wedding planning came from the Plymouth Radisson. I was so disappointed in them from the beginning. I ended up with 14 rooms on Friday night & 35 rooms on Saturday night, so we definitely gave them a good deal of business ($8000+). You think they could have been a bit more accommodating. Patty, the rooms coordinator was very helpful, but their policy of only allowing 10 open rooms at a time was very restrictive. I had to be extremely proactive in getting my guests to book rooms, and then following up with the hotel to add more rooms to our block. At one point, I was calling every single day. I also grew increasingly frustrated with the poor customer service I received from the front desk staff when calling. I was constantly forwarded to the central reservations line when calling with questions specifically for the front desk. It was such a nightmare. I finally got fed up and contacted Patty regarding all the issues. These were brought to the attention of the front desk manager and the general manager. They agreed to comp the delivery charge for my OOT baskets as a result. Over the next month or so, the service level had increased to a point that it was noticeable they were making an effort. The OOT baskets were dropped off the Thursday before the wedding, and they were to be delivered to guests' rooms by 6P the day they checked in (they refused to hand them out at the desk as I had requested). There was mass-confusion in getting the baskets to the correct rooms. I know some guests didn't receive baskets at all (and I have no idea where those baskets went!). I spent a lot of time & $$ putting those baskets together, and I was so upset that they ended up either in random rooms or in the hands of Radisson employees. The only reason I gave them a D instead of an F is due to Patty.