Raphaels Party Rentals

My Wedding was absolutely beautiful thanks to Raphaels Party Rentals. They allowed me to use the showroom for a mock set ups, let me change my order as much as I needed to, always answered my questions and worked with our budget. The staff was so friendly from the customer service team, managment and delivery crew. I heard that the pickup crew was great too but I was not there for that ;) . I highly recommend using them for your rentals. Everything was smooth from beginning to end... no stress. As a bride....what else could you ask for!

Rating:

A ; post-wedding

D ; wedding-day

Pros: We decided not to go through our caterer for rentals and used Raphael’s because they matched prices with competitors, had a VERY nice show room, and had a huge inventory. The account reps were extremely helpful. I probably called them a dozen times to add, change, or delete items from our order and they were happy to adjust the order every time. They really put our minds at ease with all the rentals.

Cons: The day of the wedding did not match the experience we had post-wedding. There are so many things that went wrong. One of our signature drinks was a Martini and they didn’t bring any Martini glasses. (that drink was served in a high ball glass). The belly bar linens were 1 foot off the ground. The tables were not setup by them because they were understaffed and Brenda had to take care of that. (which took her attention away from other things). The dance floor was not leveled (as promised) and completely sloped downward. They came late to deliver which affected the caterer and the florist. They billed us after the wedding for items that they left at the venue.

Final Thoughts: I was so hopeful about the rentals and thought Raphael’s was going to be one of the vendors that we didn’t need to worry about. Their prices are high but they match pricing with competitors so I thought it was a great deal since their inventory was great! We saved a few thousand dollars going directly to the rental company. I still think that money saved was worth the headache but I would not recommend Raphael’s to anyone

Raphael's party rental provided us with an extra dancefloor we needed for our reception. They did a great job setting it up and were very easy to work with!

We rented several items here and they delivered them. When everything was delivered I noticed that some things were missing. They apologized and said we could come pick them up but if we wanted them delivered then it would take 3-4 hours and an additional charge.

We rented several things from Raphaels and were happy with the service. They were very willing to spend time to help us when we went in and allowed us to walk through the storage area to find the right things. We did have to stay on top of them to make sure that everything would be there but they were very good and showed up for deliveries on time.

Raphael's Party Rentals had some very nice equipment for rent.We needed chairs,tables and some smaller tents all of which they had.Out contact Jon was very nice and was able to fulfill out order in a few days.Their prices where very affordable and their equipment is of the best quality.I will definitely use them again at our next party.

I worked with Joan and she was awesome from the start. Put up with all my silly and paranoid Bride questions and answered them promptly. She was professional and always willing to work with me and my constant changes. The guys were on time to set up and everything done and set up correctly in plenty of time. They also took care of everything in the breakdown with ease. Thank you Raphael's and Joan for everything!

They did a pretty good job. Were on time, and competitively priced.

Will use this company for all future events. They were very nice on the phone, very helpful, flexible, and quick, prompt service.

They have everything you could ever need!

We rented our chairs for our beach wedding from here. They had a great selection of items to rent and if you pick them up yourselves and drop them off, you save a lot on delivery charges. We picked up the chairs the day of and then were able to return them the next day. The men in the warehouse where you pick up the chairs are not very polite and were rude to me when I tried helping my husband load them into the truck. I'm sure it is hit and miss but I wouldn't not recommend them for that reason.

quality, good customer service, prompt and efficient deliver and pick up service

We rented arches, candelabras, and other items for the wedding ceremony. They were great with selection, flexibility in times to pick up and drop off, and price.