We used this vendor for our wedding. It was a beatiful limo and they were flexible with our transportation destinations on our wedding the day. The one area we had a problem with was the focus on the tip. We were e-mailed before the wedding day asking how the tip would be paid, which surprised us because a tip usually represents the level of service which is provided. Then on our wedding day we gave the driver a tip (around 10% for a few hours of using the limo) which he came directly to the bride and groom to complain about. It did not match the 20% suggested tip because we were lead to believe that the driver was also the owner of the vehicle and the wedding websites said you do not have to give the same tip to an owner/operator. Whether we were wrong or right, we were very upset about the unprofessionalism of coming directly to the bride and groom to complain (we specifically gave our checks for payment to others so to not bring extra stress on us during the wedding day), and the focus on the tip beforehand without much enthusiasm in the e-mails for our wedding. It seems like they were focused on only one thing, money, and of course the driver complaining upset the bride which is not something you want to do on your wedding day. For that reason we will not be recommending this limo to our numerous other friends who are getting married in the next year or two.
Vendor response to review
In response to the tip you were emailed to see how the balance was going to be handled and if the gratuity was going on a c/c, check or cash. The 20% is part of the bill just like when you have a large wedding party at a restaurant that is standard. Unlike most companies we are still at 20%, most of them are at 30%, an 8% tip to me as a manger is not appropriate. As for professionalism I was there early, did everything you asked me to above and beyond including sitting in a Mc-Donald’s parking lot which is fine that’s what you wanted it is your day! For the owner/operator part of the tip I never heard of that, I’ve been in this business for 8-years managing it, not an owner. The contract was in your name and just like any other contract you deal with the person whose name is on it. I never came to you complaining I was merely asking how the rest of the gratuity was going to be handled like some will pay cash and the rest on the c/c. ect. Our main focus is to supply you with a top-notch limousine service not about money, if it were all about money the deposit wouldn’t have been $50 it would have been half like other companies and the balance would have had to be paid 30-days prior to the service again like other companies. At this point other companies would of just put the rest on the c/c we did not. If you read the rest of the reviews you can see the professionalism we carry, sorry you felt this way. Thanks Brian
They did a great job. The limo was very nice and included free champagne. The driver was very professional, and the service was very reasonably priced.
This place was fantastic-- they have a great selection of vehicles and the party bus we chose for our kind of large wedding party was absolutely amazing. They let you pick the music the plays, they have tv, and they even included champagne and water on the bus for us. They were very accommodating and quick to respond to all our questions. They're a great company to work with!
Amazing company. I was so worried I wasn't going to be able to find a party bus big enough to fit everyone I wanted to come on with us and when my fiance found this place, I looked at their website and called them right away. They have tons of transportation options (including the party bus we had, which was probably one of the highlights of the whole day) and pretty reasonable packages. They respond to emails and calls very quickly and were awesome to work with. They only require $50 down with the contact to hold your date, and then they give you complete control of when you want to pay the rest. If I had any other fancy occasion where I needed transportation, I would 100% go with them again. Hands down.
Everything was great, they had the best price by far and our driver was a riot!
She added extra stops and had us laughing non-stop, really they met our expectations 100%.
it was a little tough to get in touch with them to finalize schedule but overall very happy.