Regal Limousine Service Inc.

We were very disappointed with both the car and the service, so much so that we decided to not take any posed photos with the car. Even worse, the driver was answering and speaking on his cell phone while driving in DC which is illegal. After bringing this to his attention when returning from hour honeymoon we were berated with several unprofessional emails from the owner - who turned out being the driver. Please take the time to read his responses to many of these reviews. He never takes ownership for his mistakes. I have never written an online review but after the way we were treated we hope to warn others. Reconsider doing business with this company, it was the only negative experience on an otherwise perfect day.

I found Regal Limousine in a last-minute hope-against-hope internet search for a vintage vehicle to convey me to my wedding and surprise my "car-guy" fiance (soon-to-be-husband) for our "get-away" car. I was so happy to luck into Regal Limousine, as they employ REAL vintage vehicles, not just look-alikes. And their prices allowed me to include this longed-for-detail. I had looked earlier in the planning phase, but everything I found was just too expensive for our budget, or even worse, they were expensive "look-alikes" not even the real deal....and my car-guy would know and I really wanted an impressive surprise. Well, the owner was able to help me select a GORGEOUS and REAL 1952 white Bentley. It was PERFECT!!! The visual theme for our wedding was 1930's/1940's glamour and this car fit the bill to a T! All our guests were positively knocked over when I pulled up with my parents in this beautiful car! We were skillfully chauffeured by Kevin who shared his knowledge of the car while smoothly steering us around Fort Myer and then out for a photo-op near Iwo Jima Memorial. It was a SPECTACULAR addition to our wedding day!! You will not be disappointed by hiring Regal Limousine!!!

I was planning my wedding and I wanted both the 52' Bentley and a photo booth. Due to a budget I could only pick one. I recently lost my dog Bentley so I opted for the 52' Bentley. Regal Limousine has a 3 hr min but I only needed the car for a 5 mile ride and to take pictures. The car was going to cost me close to a $1000! OUCH! But you can't put a price tag on love. My memorial to him was worth it!! My husband and I came out of the church and climbed into a beautiful car with an attentive chauffeur. On our way to take pictures I learned that I was sitting in a 46' Rolls Royce!! The Bentley needed repairs and the part was not going to be in time. The owner knew this and never called me to give me a heads up or to ask me what car I would like instead. Yes the contract states they can send a different car in case of emergency but where is customer service????? You are paying top dollar for this product but you will not get first class customer service!!! BEWARE!!! So now I am out $1000 for a car that meant nothing to me!!!

We loved working with Regal! This is a company that truly takes pleasure in what it does. When I called to reserve the 1933 Rolls Royce, they engaged me in a long conversation about the car and its significance, which made me even more excited for the car to be part of my wedding day! On the day itself, the driver brought the car to the church an hour early -- at no charge to us! -- so that it could be included in pre-wedding photos. The groomsmen and guests LOVED taking turns being photographed with the car and talking to the driver, who was decked out in 1933 garb and really playing the part! After the ceremony, my husband and I were treated to first-rate service; the driver knew exactly where he was going (it seemed he planned in advance!), he knew when to talk to us and when to let us share a private moment, and he helped the photographer set up pictures. And what incredible pictures they were! Us, the car, and the Washington skyline at night -- unbelievable! We were blown away by the service all around. I highly, highly recommend using Regal for your wedding!

I did not really deal with Regal directly (my planner did), but they showed up on time with our vintage Bentley and were really flexible in driving us where we needed to go after we left the wedding (which was to our hotel to change and then over to our after-party). The driver was very nice. I would love to find a reason to hire them again. :)

Car was beautiful, driver was very professional and the whole experience was great. It was a little bit pricey, and we did get the same '$20 fuel surcharge' note with the final receipt as some have already mentioned which kind of bugged me. I mean, I have no problem paying it, but I would rather be told about it ahead of time instead of it just being added on without my consent.

Other then the fuel surcharge thing though, it was a nice change from the standard white limo and I think it was a good touch.

We felt like royalty on our day in their Classic 1952 Bentley!!

Regal did a fantastic job on my wedding. The service was spectacular. We had the vintage Bentley for our wedding day. The driver was very accommodating and wanted to make sure our special day was everything wanted. I would recommend Regal to anyone.

We rented one of the Bentleys for our departure from the reception and rode to the Capitol to take pictures. The owner was very gracious and flexible with respect to the rental window. It was gorgeous and the service was excellent. The air conditioning wasn't the greatest and the car moves pretty slowly (especially for the Interstate) but I am certain this is the case with most well-maintained antique cars. People on the road either stared in admiration or they got irritated and blew their horns :-) But it was our day, so we didn't care about holding up traffic one bit. All in all, this touch of class was worth every penny and made for great pictures.

Failed to provide service as promised. Driver arrived 25 min late. Driver sworn to secrecy of destination - yet revealed the wedding night location to groomsmen. Owner, John Bays will not communicate regarding poor service complaint. Driver tip is 20% mandatory pre-paid with no negotiation for poor service or late arrival.we paid for 5 hours of service but received less than two hours. Do not recommend using Regal.

We reserved the classic Bentley for our May 7 wedding months in advance from 6 PM - 9 PM. Three days before our wedding, the owner called us to inform us that we could not have the Bentley until 7:30 because they had double-booked another wedding for the same time!

Despite the fact that we had payed a 50% deposit and had a contract for the day & time, the owner flat-out refused to honor the original deal and time frame. As a result, we had to hire another limo to drive us to the wedding and only were able to use the Bentley to drive us from the church to the reception place. I was shocked that a company would do something like that, and only 3 days before the wedding!

They did not even offer us a discount or an apology for the last-minute time change, and instead suggested it was our fault for asking if the Bentley could arrive 15 minutes earlier than the original planned pick-up time. The owner actually said that by asking for a slightly earlier pick-up time, that nullified the entire contract and was justification for him to change the pick-up time to an hour & a half later!

Quality - The '62 Bentley in white was beautiful & provided the bridal party great transportation from the prep hotel to the wedding site w/ no problems. A bit cramp since it's a '62 car but you do get the front passenger seat also. Enough to fit 4 people + the driver.

Responsiveness - John Bay (owner & driver) was 1 hour early & sat in the parking lot waiting for us to come down from the hotel.

Professionalism - He wore white, opened the doors for people & conversed with us. But he took a longer way around to get to the wedding site, got lost with the bride & her crew thus adding to the extra time on the bill & essentially delayed the start of the wedding.

Value - considering my husband took a chance at the very last moment & called him the day of the wedding; we were able to book at half price - we consider it a great value vs. the normal price which is really high for what our wedding needed.

Flexibility - He was very flexible but we got charged an extra 1/2 hour for him essentially getting lost with the girls & taking the guys on the highway in a car that has to be driven slowly to get to a place just down the road?! It could have been better if he did a google map & found out our site was shorter using the inside road.

Overall - we were lucky with the pricing. We are essentially easier people to deal with & more accommodating. & the photo opportunity in the car was part of the cost of doing our wedding. But I can see where Mr. Bay's practices (billing accommodation) & mannerism may irk some couples.

My husband and I loved our post-wedding drive in our Bentley. Our driver was very nice and we really enjoyed our time together after our busy wedding. It was such a nice to regroup and finally get to talk to each other after talking to our wedding guests all night. So as much as we loved the actual ride, I was not impressed with the company.

We rented a 1962 Bentley as our getaway car for our wedding about 3 1/2 months prior to the wedding. I booked the car and paid the deposit with my credit card over the phone, and received a receipt with a handwritten note about the specific car and the time reserved in the mail. I didn't receive a contract which I felt was odd since this is a pricey service.

A few weeks prior to the wedding I called to pay the balance (noted on my original receipt) and reconfirm the details. A few days later I received a receipt for the balance that was for $20 more than the noted price asking for my "indulgence in adding a one time $20 gas surcharge to your once in a lifetime experience." I was quite mad that the owner decided to charge me an additional $20 w/o my consent and hadn't even bothered to explain the additional charge on the phone with me that week when he confirmed the original balance. I didn't bother to call and argue this fact since it was so close to the wedding and I didn't need to deal with any problems like this. I find it very shady that a company would go ahead and charge someone more money than what was in a contract (or what they provided as such) and have the nerve to say they were asking me when they already charged me. If gas cost more, than increase your price. It's very unprofessional (and probably illegal) to charge someone's cc for an amount not agreed upon.

In addition to that price issue, the car that showed up on our wedding night was not a 1962 Bentley as was noted in our contract but a 1957 Bentley (I believe). This isn't even an option for renting this car on the company's website and there was no explanation given to me why the car I paid for wasn't there. I was just relieved a car was there that was similar, so again didn't want to deal with this issue on my wedding night.

So I would say the company has beautiful cars, great drivers, and provides a wonderful service, but has sketchy and unprofessional business dealings.

We rented a classic Bentley for our wedding for my dad & I to arrive and then my husband and I to leave the ceremony in. The driver was on time. The car was beautiful. The service was excellent. We would highly recommend them to any couple looking for a personal touch in their transportation on their wedding day.

Regal Limousine provided me with the most pristine service imaginable. We absolutely loved the car, chauffer and service received. Our 52 Bentley made us feel like true royalty, I can say we indeed had a very regal experience!

We rented the 1933 rolls and everything, including John was perfect!

My husband and I rented the 1952 Bentley for our wedding. It is such a beautiful classic car. We are so happy with our choice. Our photos look amazing next to the car and everyone would wave to us on the road. It is the perfect car for the perfect fairytale. The only down fall I would say, is the ac. It was really hot but it is understandable because it is an antique car. Everything else was perfect!

Mr. and Mrs. Muguerza

John was the driver of a 1933 rolls royce for our wedding day. We rode through DC which was awesome. It was an extremely hot day and the AC in the car was just blowing semi cool air so we were still sweating in the car. So don't expect a cool ride on a hot day! He arrived an hour early which was great because we had some extra time to take photos. The car is a little pricey and he will charge you for overtime, but there's no other car in the area like his so you have to pay it. Pictures next to the car were well worth the cost.

These classic cars make great pictures. Unfortunately, the air-conditioning could be a nightmare for your bride especially during summer months. If you don't want your make-up to run from sweating in the car, I would advise that you don't use their services. The cost may seem a little reasonable, but you end up finding yourself getting hit with hidden costs. The owner is a little old-fashioned when it comes to establishing contract agreements which could help in exposing the fine-prints.

Our wedding planner reserved one of the classic cars for us for our May 22, 2010 wedding. We received a call in the afternoon on the day before our wedding saying that the car was having mechanical problems and that there was nothing they could do to help us. No apologies, no attempts to make it right. I also don't understand how the car could be having mechanical problems considering there is such an enormous charge for "maintenance" ($95 per hour is just a little misleading when the total is $500 for the minimum amount of time!). Do not trust this vendor.

We got the 1952 Bentley and we loved it! They were on time and our driver was fabulous.

I coordinated a wedding that was escorted by the 1933 Rolls Royce from Regal Limousine. John, the owner, was the driver of the car because he said this car was the hardest one to drive, so he was always the driver. And I'm glad he was. He arrived to the church and hour ahead of time, no extra costs, and because of this we were able to get shots of the bridal party next to the car before the ceremony.

Because the wedding was held in DC, the bride really wanted shots next to a few of the monuments and this caused a hick-up in the planned. 3 days prior to the wedding we found out that you need a photography permit and a parking permit for each of the monuments to take wedding photos next to. John came to the rescue and recommended photo spots in DC that doesn't require any permits and you still have good shots of the monuments in the background. We use the Senate Office Building fountain as the primary photo location and it was so popular that 3 other wedding parties were there taking photos.

John is awesome, dressed the park, acted the part, and is wonderful to work with! Highly recommend!

We went with Regal Limousine because of the great classic cars that they have! The owner is really responsive and on top of things (though a little old-fashioned, which is fitting!); and the driver was simply great. Unfortunately I can't remember his name, but he was really witty and made the ride fun from the hotel to the photos before the wedding, and then to the wedding venue itself! They are very willing to drive all over the place if you really want them to. They also were extremely prompt - as early as about 2 hours before we needed them to be there! It really was worth it because the photos are fantastic with the car in them.

Knowing that the romantic dream of arriving in a horse and carriage in traffic-jammed Northern VA was not realistic, the classy reality of arriving in the 1952 Bentley let my entrance be grander than ever !! Chad, my chauffeur was very friendly and graciously calmed my nerves and quenched my thirst by giving me a piece of fruity gum. After the ceremony, we had our guests gather around the Bentley for a group photo. This photo will be used as our thank you cards.

Jon, the owner was very responsive to each question/phone call and all was very smooth sailing. Thank you Regal Limousine for providing such an unforgettable ride and the grand entrance that I wanted. We all loved it!!

I looked all over the area for vintage rolls royce renters and regal definitely had the best pricing for the best product. I'm not going to say it was cheap but it was definitely worth it, I driver was very professional but also very nice and knew exactly where he was going, he was on time for everything and the car was impeccable. It made for some amazing pictures!

We were not looking for the typical limousine. When we came across Regal, which has classic cars such as Bentley's and Rolce's we knew we had found exactly what we wanted. The service is extremely professional. The driver was punctual and professional, the car was in perfect condition, made beautiful pictures, and was a hit amongst the men! If you're looking for something other than a limo, definitely check this out!

This is a great choice for new couples who, like us, enjoy something different, classy, and special. We were considering a limo, but we weren't convinced that we really wanted to be driven off in a stretch. It just wasn't us. Our day-of coordinator told us that we could rent a classic car, with a driver, for a tour around D.C. after our wedding. We decided to book a '64 Rolls Royce and what a car! The driver arrived right on time, took us to some beautiful spots downtown, and had no problem leaving the car to take our picture outside. No rush, no pressure. We live in Virginia, so we went home via the Iwo Jima memorial before crossing the threshold into our married home. It was a great choice and worth the money. We gave them only four stars in the Value for Cost category, because they charge a higher rate for weddings than for other events, but otherwise, it was perfect.

We had the 1962 Bentley drive us from the Church to the reception (and my parents and I rode to the church in the car). The car was definitely eye catching and a fun experience - especially with John the driver in his white top hat and coat!

My only complaint was the lack of air conditioning in the car - it apparently was "on and working" but was still extremely hot in the car, which is very stressful with your hair and make-up all done up!

Also, the car drives VERY slowly, probably due to its age. We ended up getting charged an extra 1/2 hour after our event because the car went so slow on the GW Parkway. This is something I would bring up with John when booking your event times with him.

We got some great photos and enjoyed the experience!

clean limo, good driver, reasonable price

We rented the 1962 Bentley, and it was beautiful! A perfect addition to our wedding. The driver very patiently waited while we took photos and made our exit. The car was kept in pristine condition. The license plate even said "BRD & GRM". Having a classic car was definitely the best choice for us. It was much classier than a regular limo.

We originally were to have a 1962 white Bentley but due to a maintenance issue, we ended up with a 1939 cream Rolls Royce... We were just happy to see a get-a-way car at that point... They were very prompt and everyone loved seeing a vintage car... It was a hit for all the men...

We had a beautiful 1933 Rolls Royce take my husband and I to our wedding reception. The driver was on time to the church (arrived well in advance of the contracted time) and got us to the reception safely. However, he did not follow direction for where the car was supposed to be as he wanted it to be in a more prominent space for picture opportunities. He was more concerned with getting his car photographed than he was in making the client happy.

Our photographer wanted to move to another location to take pictures and he wanted her to take pictures of us and the car. We accommodated him and then he bad-mouthed our photographer on the way to the reception. I can understand these cars are an investment and he does a great job in keeping them in amazing condition. However, his lack of professionalism for bad-mouthing another vendor in front of the client left a sour taste.

The value for the car was great compared to other companies I researched and he was prompt in his follow-up. I would recommend his services for the value. However, be prepared to work in pictures of the car and be very specific as to where the car should be parked. I would even go as far as physically ensuring it is placed where you want it.

I was so excited when I found this company because their pricing for renting a vintage car is so much more reasonable than what I found elsewhere. We loved having the Bentley - one of my favorite pictures from the wedding was taken of us kissing in the back seat.

The 1952 Gold Bentley was so beautiful and looked great in pictures!

We didn't want the traditional limo for our wedding, we absolutely loved the Rolce that we used. Driver was friendly and professional, with a great sense of humor. Car was in fantastic condition, and really revved up all the guys'

We rented the 1933 Rolls Royce and had a blast! The driver was prompt in picking us up and transporting us to the church and then to the reception. The driver was very professional and knew where he was going, even indulging us in the history of the car as we went from place to place. Our guests were amazed at the condition of the car. It was a little scary going the beltway given the car maxed out at about 45 mph and I think I would have preferred the back roads, but it was definitely a memorable experience and worth the cost!