Rexcraft

Ordered invitations, and got the completely wrong style. Very calmly called and got it taken care of, so I thought. Was told the correct ones would be printed immediately and shipped out express order. 6 days later, expecting them that day... called just to check and see since was not provided any invoice or anything on the re-order. Was notified that there was a problem and they were not shipped out yet. Said it would be printed and shipped out express AGAIN. Contacted them again the day they should have been shipped and again was told they were not shipped... offered to do the same thing. Print and ship express, this is where I got fed up, said no thanks and demanded a refund. Was told will take 1-2 weeks to get debit card refunded... and then when I asked for a copy of refund sent to my email or fax... I got a personal e-mail stating I will be refunded. Ended up making them send me a screen shot and saved EVERYTHING just in case this never happens.

Really sad because I have heard nothing but good things, but I am truly disappointed because I really liked the invites. What a nightmare.

They charged for samples when other online companies did not and I thought that they were too pushy with their emails. It totally turned me off to using them and they weren't any cheaper than other companies and they had the same invites!

My invitations came out looking great and they company was very easy to work with and very helpful over the phone.