Rhinestones and Ruffles

Everyone that I worked with at Rhinestones and Ruffles were very nice. They called me periodically with updates and had many contacts for alterations, steaming etc.

Just this past summer, I purchased my wedding dress at Rhinestones and Ruffles in the Rosedale mall. The people were very nice and helped very much so. Overall, a great experience.

HORRIBLE. My bridesmaids ordered their dresses are R&R and the whole experience was BAD. THe customer service was horrible. The dresses had to be ordered three times for them to finally come in correctly. They came in in purple twice, and we ordered them in sage. the owner claimed it was the dress company making the mistake, but my Maid of Honor told me the lady she placed her order with kept "miss speaking" and saying " the bride picked eggplant"(the color they came in twice)" so it had to be the store that was ordering them wrong. we finally got them two days before the wedding and the owner then said that they could not guarentee that they could get them altered in time because the seamstress that works "for the store" doesnt really work "for the store", she rents space, and they couldn't help me. My maid of honor ended up calling her grandma and having her take it in so she would have it in time. I was no means a bridezilla, I just expected to get what I ordered, and before the wedding! I never did get an apology from anyone there and I really wonder how they are in bussiness. It must be from the pagent dresses, not the wedding stuff because they were HORRIBLE.DO NOT BUY ANYTHING THERE!!!! I recieved better customer service by the $8 per hour davids bridal staff then the owner of this store!!!!!!!!

I found a great dress for $200 because it was being discontinued! Saved a lot and got a great dress!

The owners name is Lori, her associates that I spoke/worked with are Sarah and Marissa. This entire experience was unprofessional, I wanted nothing more than to find the dress of my dreams and have a wonderful wedding experience but I did not. The bottom line is the dress was ordered in a size that could not have ever fit my bust, instead of taking responsibility for the mistake she made, she ignored me and the problem and allows it to fester into a matter that has to be brought to court.