The Ritz Catering
Glendora, CA 91741
(map) Phone: 877-242-0748
Reviews for The Ritz Catering
GUEST
Wow, where should I start.
The contract stated we would be charged for the number of people, not number of tables. They were trying to charges us because there were too many tables--on the wedding day! Mind you, I had e-mailed our vendor the seating arrangement well in advance. I was told to do the seating arrangment "blindly" because they did not know the dimensions of the hall we were using, even though they are affiliated. We were basically told at the hall we rented for the reception that we could only use Ritz, we really had no choice.
We negotiated that they would not charge us for kids under 7, last minute they said it was 5.
They had agreed to serve the parents table for free. Glad I got that on an e-mail because on the day of, they were saying no until we showed them the e-mail.
And the cake, oh my. We went to meet with the girl who bakes their cakes for a taste test. Drove from Ontario to Glendora and she never showed up. Asked for Buttercream frosting and got Whipped Cream! I sent the cake girl a picture of the cake I wanted (from her own website) and when the cake showed up, I was told it had no piping. Our wonderful wedding planner (Prestige Event Planning) saved the day and put ribbon on it.
We paid for the party to go on until 11pm. As soon as my husband and I left at 10:15, they told our DJ: "turn the music off, party over". My mother who was at the reception and was going to be picked up at 11pm, had to HITCH a ride home, the mother of the bride! They started taking the chairs away and people were left standing. The lady there who represented Ritz at the hall was extremely rude, I had many guests tell me about it. My guests were treated as second class citizens as soon as the bride and groom left, what kind of business is this?
I am very frustrated because we paid to have a worry-free reception and exactly the opposite happened. I would NEVER use them again and I would NEVER recommend them to anyone. Who knows how many people they have done this to. I'm still in shock.
Stay away! I paid for 130 guests, Ritz supposedly plans for 10 more. 100 show up and Ritz ran out of food! The owner says it was because his food was so good! Only 2 people complimented the chocolate, which he did not make!
They put out water glasses but no water. I had to request another table be set up. No one kept an eye on the food quantity. They did not serve the champagne or cake as expected - the bottles were put on the table and the guests had to get their own cake. I brought everything for the hosted (free) bar, their bartender put out a tip jar! Guests should never have to pay anything at a hosted bar.
Wait, there's more. The first meeting, he screwed up the times and didn't show. Later I tried to reach the same guy but his brother kept calling with his sales pitch, he didn't even know Ritz already had the job.
The day of the party a woman came in asking about the caterer. She had a party 5 months earlier and was still waiting for her deposit to be returned!
The coordinator told one of the guests that they planned for 100 people. My guest informed her that it should be 130. The coordinator pulled out the paperwork and realized she was wrong.
By the way, the owner was no where to be found during or after the party. Supposedly he was the one that went out to get more sausage.
Believe it or not, there is more. But this is certainly enough for you to make a decision on this shoddy business.
Even though the final result turned out to be more than I could have expected, I can't really say I would recommend this company. I had trouble getting in touch with my representative and had more than one issue to deal with. However, this company does offer multiple food menus and choice of wedding cake flavors & fillings. The food was wonderful and the cake was decorated exactly as I had asked for. This company did provide an on-site coordinator the day of the wedding reception, and she was wonderful in putting together all the activity as planned.
Great food and great service! Excellent to work with.
About The Ritz Catering
Gabriel Valley for over the past 28 years. Since then, we have
successfully planned and produced thousands of social events. We
come from a family that has been in the food and entertainment
business for over 100 years. Whether your event is a wedding,
quinceañera, birthday, anniversary or banquet, we guarantee the
same quality of food and service we have been providing for years.
We pride ourselves on our ability to plan each and every detail. We
own all of our own equipment right down to the tables and chairs. Our
staff has been professionally trained. And with our trained culinary
chefs, you are guaranteed the same matched quality. With 28 years
of experience, we bring with us many skills that we are eager to share
with you. We offer catering in Riverside County, San Bernardino
County, Los Angeles County and Orange County.
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