R.J.'s Exotic Limousines
Wantagh, NY
(map) Phone: 516-221-3040
Reviews for R.J.'s Exotic Limousines
GUEST




RJ's Limos was great, up until it was time for them to provide the service i paid for on my wedding day. They recommended i reserve only a pick up/drop off service for one of their limos to take my bridesmaids, but when the limo arrived and we were not ready they called me from the office to tell me the limo would be leaving. The man who called me had absolutely no sympathy for me and told me it was not his problem. When my parents got on the phone he was rude, disrespectful, and used foul language. Apparently the pick up/drop off was only for a 15 minute period, which they never explained to me, so they left my bridesmaids stranded at my parents house. Luckily we were able to use another service at the last minute. The day of our wedding was raining and there was flooding in some areas, so when they dropped us off at the reception they told us they would not be returning with the party bus to take me, my husband, our bridal party, and guests back to the hotel at the end of the night. Our guests were able to attend our wedding and drive, but a professional limo company could not?? We ended up having to pile into cars of guests who drove themselves and calling taxis, who had no problem comming out in the rain. In the end they agreed to refund the money for the party bus, the airport transportation (which i cancelled for the next day. There was no way i would give them anymore business.) but not for my bridesmaids limo. I would NEVER EVER recommend R.J.'s Limousines to anyone for any occasion. The customer service was despicable and no one should be treated this way on one of the most important and special days of their lives.
GUEST




I had no problems with this company. I delt with Kevin who is the owner and he was fantastic. The day of my wedding I got upgraded to the jeep limo because something had happened to the car limo so that was awesome. The limo driver was so professional and hepful. The prices were great. At the pick up at the end of the night, we had 2 limos, one had a very nice man who came into the hall and found us to let us know we needed to get going, upon walking outside the other limo driver started yelling at us (the bride and groom) that he was on a schedule and do we realize what time it is. My husband called him a fat fuck and threatened to kill him. funny now but horrible that night. The nice man told the guy yelling at us to stop it and that he was horrible for yelling at us and the nice guy took me and my husband in his car instead and told the other guy to be good, and that he was telling the owner about it because that guy has been a problem. I know my mother in law called the next day to complain, whoever she spoke to said well maybe the guests were drunk- none of us were drunk, as soon as we walked out the door this man started yelling. I said to the man we did not realize the time and if he had just come out of the limo and found us in the hall he would not be having this problem. The nicer guy was great. he took us to our hotel and we overall had a great experience with this company, I know many people who have used them and I would use them again.




Regarding the 08/27/2011 Post.
Good afternoon,
I am an employee of RJs Limousines and would like to take a moment to respond to the above post.
As in any case where someone is angry, this person has left out some of the main facts of the circumstances leading up to conflict regarding the limousine service.
First off, this was the day of "hurricane Irene". To say merely that it was "raining" would be an understatement. What this person neglects to state is that they were having a reception in what was described as a "evacuation zone". The day of the wedding, this person scheduled a pick up for a certain time. When we arrived, we were told that due to the hurricane they would be taking photos at home and as such would not be ready for another hour and a half. No one ever called the office to advise of this change. We had other obligations to customers that day who were diligent in advising us of correct pick up times and it would not be right to show up an hour and a half late to them as a result of non communication of the above person. Yes, we advised them in the beginning of the day that we would not be able to do the repick at the end of the night based upon the expected conditions and the mayor requesting that all cars stay off the road. Yes, taxi's and cars may have been able to make it safely that night. A bus, that is eleven feet tall and top heavy, may not handle the 60 to 80 mile an hour winds as well. What was the other option here? That we take a chance in a situation we are not comfortable with in light of road and weather conditions and put 30 lives at risk? Who is responsible when the bus loses control or topples from the high winds? If the person from the company who is experienced is telling you he does not believe it is safe, why would you WANT to have your family and friends in the vehicle?
At the end of the day, RJs Limousines did what we thought was best for all involved and what our experience and authorities dictated was the best course of action. As in any case where someone is dissatisfied, I am sorry that you felt that our actions were insufficient to what the situation warranted. I do however, respectfully disagree that it should have been handled differently.
Regarding the "foul language", this is just plain fiction and I am assuming a result of anger, not fact.
Thank you,
RJs Limousines
GUEST




I called around 10 limo companies when looking for a limo, and they were BY FAR the most reasonable! The day after I called, we went to book them! They stood behind the affordable rate they gave us on the phone, and gave us our pick of limos! They were such nice guys to work with as well! The day of the wedding they were early to both the groom's house and the bride's house, and the driver was very helpful at the church. I would definitely recommend RJ's limos for your wedding!!
GUEST




There service was not at all what I was expecting. First the limo was late to my Husbands house, the church is only not even 5 minutes away from our houses and it took the limo almost 20 minutes to get from the church after dropping my husband off to get to my house, which of course now made me late for the ceremony. The driver didn't even come out to help my bridesmaids and I get into the car, which of course it is rainging out, so my dad went back and forth to help us. The driver was on the phone the whole time while my bridesmaids and I were getting in the car. I get in the car and he's still on the phone and the power in the car doesn't even work. He's driving to the ceremony and is still talking on the phone and he doesn't even turn on the block where my ceremony was which made me now even more late in order to go around the block and get on the correct block. I def. would think twice about booking your limo with them. Of course now all night i had to listen to people complain on how late i was and how they can't believe i was late and it wasn't even my fault and it was the limo.
GUEST




If you are getting married in the Queens/ Long Island area do not look for anyone else. RJ's rates are competitive with the other companies but there service far exceeds what anyone else can offer. The drivers were polite, early, and just all around fantastic. The limos were fully stocked, clean and exactly what we contracted for.
GUEST




They were ontime and had the best fares around town. Limos were clean and driver was funnt and polite. I would recommend them again.
GUEST




I had 2 party buses, and the one that was sent to pick up the grooms family after the mass was 45min late and that caused them to miss our time slot for family pics!




THE WORST LIMO SERVICE EVER!!!!!!!......HORRIBLE!!!!!
TERRIBLE!!!!......NO GOOD, VERY BAD COMPANY!!!!!
They ruined my wedding. I am not exaggerating. I am not kidding. I am writing this so that no one has to go through what I went through. I cannot even pass by this place when driving on Sunrise Highway.
The driver shows up to my house late. This was the first of many things that this limo company would do to ruin our day. He didn't have directions. He had us get them for him after we had already waited for him. That was annoying because I had discussed with the owner of the place about the directions and he told me that they will get them on their own. We finally leave and we are already behind schedule. We hit traffic and because he was trying to rush, he was breaking really hard and we were tossed around like a sack of potatoes. He then drops us off. All the bridesmaids run into the church to get things in order. It was a hot July day and the guests had been waiting for over an hour. The driver then tells me that we need to get all our stuff out of the car because he is leaving. I tell him that is crazy. I had paid for the limo for the day. How was I supposed to get to my reception? He told me that I could pay him on the spot or he would leave. I couldn't believe what I was hearing. I called the office. I spoke to the horribly unprofessional owner. They were telling me that it wasn't on the contract. I told him that I remember discussing all this with him. I was telling them that there was no way I would book a limo for my wedding just to drop me off at the church. I told them that they had made some mistake and begged them to keep the driver there. The driver left. I walked into my wedding pissed. I couldn't shake off the anger at my ceremony. We didn't have time to greet any of the guests. Everyone had to leave right after the ceremony was over. We had to cram on a bus that we rented for the guests. It was definitely over capacity. This was with the same company. Halfway to the reception, the driver pulls over, turns the bus off and gets out. He tells my dad that he needs to get paid the rest of the money or he is not going anywhere. They tried to plead with him. He wanted all of it, even the deposit money that was already paid. We tried to call the company and no one picked up. We had to give this guy all the money he asked for or else we were not moving. It was horrible. What crooks. What scumbags. Very unprofessional. Very bad people. The drivers and the owners. They did not care that because of them we did not make it in time for the cocktail hour. We did not get to take pictures. The whole night was a rush to try and catch up with everything we missed. I get anxiety every time I think of how this limo company ruined my wedding experience for me. I hope this helps you to choose a better company.
GOOD LUCK!!!
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