Robert Laurence Jewelers

PLEASE PLEASE PLEASE DO NOT GO TO ROBERT LAURENCE JEWELERS ON G STREET NW WASHINGTON ACROSS FROM MACY'S. MY FAMILY HAVE BEEN HAS BEEN GOING TO THIS JEWELER SINCE 1978 I HADN'T STOPPED BY THERE FOR SOME YEARS. I TRUSTED THEM IN THE PAST TO REPAIR MY JEWELERY AND ALSO I HAVE MADE SEVERAL PURCHASES FROM THEM EVEN REFERRED MY CO-WORKERS WHO LOVE JEWELERY. SO I WANTED MY 1 CARAT STUDS SWITCHED TO WHITE GOLD FROM YELLOW GOLD I KNOW HAD .50 EACH EXACTLY. ANYWAY UPON LEAVING MY STUDS I WAS TOLD THAT I WOULD GET A CALL TUESDAY OF THE FOLLOWING WEEK. NO PROBLEM I THOUGHT WHICH WOULD BE RIGHT ON TIME FOR A FAMILY GATHERING DROP THEM OFF ON THURSDAY GET ON TUESDAY SIMPLE ENOUGH PROCESS AND THE PRICE WAS $90 FOR THE PAIR. I ALSO FIGURED A VERY REASONABLE PRICE I PAID $1300 FOR THE STUDS SO I WANTED SOMEONE I TRUSTED TO WORK ON THEM. WELL I PHONED ON TUESDAY TO CHECK TO IF THEY WERE DONE AROUND 5:10PM. I WAS TOLD YES MA'AM THEY'RE DONE! I HAD ASKED WHY NO ONE PHONED ME THE SALEMAN RESPONDED THEY WERE BUSY.

GETTING OFF OF WORK I WAS TIRED SO I DECIDED TO GET THEM THE FOLLOWING DAY ON WEDNESDAY UPON I LOOKED AT THE STUDS I IMMEDIATELY NOTICED A CRACK IN ONE OF THEM AS IF THE PRONG WHERE SET TO TIGHTLY AND I MENTIONED THIS AND THE SALES WOMAN IMMEDIATELY CAUGHT AN ATTITUDE AND STRESSED THEY WERE ALREADY LIKE THAT, THAT MY EARRINGS HAD INCLUSIONS I HAD NO VISIBLE INCLUSIONS TO THE NAKED EYE ONLY UNDER 10X MAG. SHE CONTINUED TO SAY THAT WAS ALREADY LIKE THAT RUDELY BECAUSE SHE WANTED TO FINISH HER SALE. AND THIS IS THE WORST PART THEY WERE NOT .50 ANY MORE THAT HAD SWITCHED MY STONES AND SHE REALLY WENT OFF RANTING AND ACTING UGLY!!!!!!!!!!!
I HAVE NEVER FELT SO DISGUSTED AND PISSED I WAS SO UPSET THE MANAGER DIDN'T CARE ANY WHICH WAY UP OR DOWN!!!!!!!!!!!!!!!!!!! IF YOU VALUE YOUR JEWELRY THE WAY I DO PLEASE EXCEPT THIS AS A WARNING OF BEING UNPROFESSIONAL, RUDE AND UNETHICAL!!!! JEWELRY IS OVER-PRICED SOME ITEMS I FOUND ON QVC WITH A BETTER QUALITY BELEIVE IT OR NOT REPAIR NEEDED BEWARE!!!!!!!!!!!!!!!!!!!!!!!
I DON'T EVEN WANT TO GIVE THIS PLACE A ONE-STAR BUT I HAVE TO IN ORDER TO LEAVE MY COMMENT OF A COMPLETELY AWFUL EXPERIENCE!!!!!!!!!!!!!!!!!!