Rochelle Marie's Events by Design
It has been over 1 month since our wedding and still we have not received a $1500+ refund due from this company for misters not received and less expensive chairs received than paid for. In the midst of 15 phone calls and emails to her, we received only one response by email stating that the check would be issued by 10/14. No check, no explanation, no response. This is in addition to the fact that the reception tables and chairs were placed exactly opposite my request. Thus the DJ couldn’t see the tables, guests couldn’t see DJ, all too far from dance floor and way too much space between the tables (some were 10 to 15’ apart)! All our other vendors were prompt, professional, courteous and wonderful to work with. Rochelle is unprofessional and uncommunicative.
DO NOT USE HER!!!! Empty promises, horrible service. We booked her for a late summer wedding in Palm Springs, and she suggested to use 'misters' to keep it cool. We put down $1500- and she has yet to provide a refund for the misters, and for the chairs (we ordered 'blonde' chairs and had to pay a significantly higher price for them, but she brought us cheaper white chairs that did NOT go with the color scheme) She sent a letter stating we would receive a refund by Oct. 16th... It is now Dec 12th. No contact, and she ignores our calls, emails, etc. We also posted on the Better Business Bureau- no response, of course. She ripped us off, also ruining our wedding.
Rochelle, what you did was WRONG. You stole from a client who entrusted you to do your job correctly and truthfully. Your name is no good. Hope you have a good attorney, you'll need one.
If you're organized, wedding planning is not worth the price. I would highly recommend eliminating this service from your budget. I received more comprehensive and better organized schedules from the photographer and DJ than from the wedding coordinator. Additionally, she arrived approximately an hour late on the day of the weddding and was generally no where to be found when her help was needed. I would strongly recommend that you shop around before hiring Rochelle Marie's Events by Design. On a positive note, Rochelle's assistant Heidy is very sweet and tries her hardest to please the customer.